Anthony Thurman Jr | Page 5

Robert, Aaron and Anthony were incredible. My parking brake locked up and we were stranded at Akron U. Within minutes, Anthony had me connected to service, we were able to use the Ford system My parking brake locked up and we were stranded at Akron U. Within minutes, Anthony had me connected to service, we were able to use the Ford system to get in the queue for a tow, able to leave the car and had an Uber to pick us up. Going from stranded to home so quickly and excellent communication from the tow truck driver, from Klaben and then fixing the car so quickly was amazing. Thank you! More

by JZ Verified Customer Verified Customer

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Alison, was very polite and friendly. Quick & painless visit. She even went outside in the cold to get my plate number. She answered all my questions. My vehicle was pulled up towards th Quick & painless visit. She even went outside in the cold to get my plate number. She answered all my questions. My vehicle was pulled up towards the exit door as if it were valet service. Vehicle was left cleaned inside. No greasy smudges. Thank you Vinny More

by VINANT26 Verified Customer Verified Customer

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AWESOME CUSTOMER SERVICE, GREAT STAFF & LEADERSHIP TOTALLY CUSTOMER CENTRIC CAN’T SAY ENOUGH ABOUT THE FRIENDLINESS OF ALL CONTACTS AND THE GREAT LEVEL OF MEETING THE CUSTOMER NEEDS LEADERSHIP TOTALLY CUSTOMER CENTRIC CAN’T SAY ENOUGH ABOUT THE FRIENDLINESS OF ALL CONTACTS AND THE GREAT LEVEL OF MEETING THE CUSTOMER NEEDS More

by DWURDACK Verified Customer Verified Customer

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Kim is always very thorough and thoughtful making sure to explain everything and recommend the needed services. explain everything and recommend the needed services. More

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Service was prompt and courteous. They kept me informed through every step. Warrenty paid for all but my small share. They kept me informed through every step. Warrenty paid for all but my small share. More

by J_TERLECKY Verified Customer Verified Customer

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My service was actually unexpected! I went there from Twinsburg because my calls weren’t answered and was just going to schedule appt. But he got me in that moment that was very nice! I went there from Twinsburg because my calls weren’t answered and was just going to schedule appt. But he got me in that moment that was very nice! More

by Chris Hutton Verified Customer Verified Customer

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The service at Klaben with Mona is excellent. Communication is top notch. Mona is a professional and truly cares about outcomes. She is a role model for service excellence! Thank you. Communication is top notch. Mona is a professional and truly cares about outcomes. She is a role model for service excellence! Thank you. More

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Appreciate Anthony getting me in at such n short notice. Needed an oil change before going to pick up my daughter from college. He got me in the next day. Needed an oil change before going to pick up my daughter from college. He got me in the next day. More

by shurrells Verified Customer Verified Customer

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Anthony was very helpful with getting my heat fixed in my car. Service was very efficient and quick! His communication was amazing! car. Service was very efficient and quick! His communication was amazing! More

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Anthony is awesome. He’s very courteous and friendly. He is a real asset to Klaban. He’s very courteous and friendly. He is a real asset to Klaban. More

by T.J. Price Verified Customer Verified Customer

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