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Alan Kinnaird

Overview Reviews (89) Inventory (206)

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Alan Kinnaird

Alan Kinnaird | Page 3

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9

89 Reviews

Overview Reviews (89) Inventory (206)

Industry Experience

28 yrs, 2 mos

4.9

89 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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89 Reviews of Alan Kinnaird

October 01, 2026

Dealership Rating

Employee Rating

They always do a great job in a timely manner. Best prices around and the Friendliest place. Great job Ganley!!! Best prices around and the Friendliest place. Great job Ganley!!! More

by hanjoma1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya, Scott Spath, Ashley Neely, Brianna Worthington, Mike Robinson

Oct 01, 2026 -

Ken Ganley Ford Norton responded

Your note about our quick, friendly service and competitive pricing highlights what we aim to provide every time. Knowing your praise means a lot to our service department, and we’re glad to deliver that level of service on your Ford F-150.

September 28, 2026

Dealership Rating

Employee Rating

Ken Ganley Ford of Norton always takes care of me From everyone in service To the sales staff everyone in service To the sales staff More

by Afares1015

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Alan Kinnaird

Sep 28, 2026 -

Ken Ganley Ford Norton responded

Knowing that our service and sales teams always take care of you means a lot to us. We’re glad the service on your Ford Bronco meets your needs, and our dealership is here whenever you need us.

September 25, 2026

Dealership Rating

Employee Rating

They always fulfill my needs. Everyone treats me exceptionally good. I like everyone at Ganley and I love my car. Everyone treats me exceptionally good. I like everyone at Ganley and I love my car. More

by CWITCH729

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Alan Kinnaird

Sep 25, 2026 -

Ken Ganley Ford Norton responded

Knowing that we consistently meet your needs and make you feel well cared for means a lot to our service department. We’re happy you enjoy working with everyone here and that you love your Ford Escape.

September 25, 2026

Dealership Rating

Employee Rating

Alan Kinnaird was very professional and offered me additional information on where to go for repairs on my vehicle. additional information on where to go for repairs on my vehicle. More

by RANDDHARRIS

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Alan Kinnaird

Sep 25, 2026 -

Ken Ganley Ford Norton responded

Your praise of Alan’s professionalism and guidance highlights our service department’s commitment to supporting you beyond routine maintenance. Knowing you found his advice on where to take your Mustang for repairs helpful means a lot to our service team.

September 22, 2026

Dealership Rating

Employee Rating

Very efficient check in and completion of service. Tech showed excellent care of my vehicle while performing services. Tech showed excellent care of my vehicle while performing services. More

by C.sprague

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Alan Kinnaird

Sep 22, 2026 -

Ken Ganley Ford Norton responded

We’re pleased your check-in and service completion went quickly and smoothly. Knowing that Alan handled your F-150 with such care is rewarding.

September 22, 2026

Dealership Rating

Employee Rating

The work on my car was done and accurately. The service reps are always very kind and take the time to explain everything. The service reps are always very kind and take the time to explain everything. More

by Kathy

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Alan Kinnaird

Sep 22, 2026 -

Ken Ganley Ford Norton responded

Your note about our service reps taking the time to explain everything reflects our commitment to clarity. We’re glad the work on your Ford Escape was done accurately and met your needs. Hearing your kind words means a great deal to our service department.

September 16, 2026

Dealership Rating

Employee Rating

It was pleasant. They got me in and out quickly. I would use them again. They got me in and out quickly. I would use them again. More

by Mikeho13

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Alan Kinnaird

Sep 16, 2026 -

Ken Ganley Ford Norton responded

We’re glad your service on your Ford F-150 was pleasant and efficient. Alan and our service team appreciate your five-star rating and look forward to helping you again.

September 04, 2026

Dealership Rating

Employee Rating

Timely, courteous, accommodating, professional ? ? I appreciated them getting me a ride to and from my home. That way I did not have to wait for hours while my car was being serviced. ? I appreciated them getting me a ride to and from my home. That way I did not have to wait for hours while my car was being serviced. More

by jingram_1

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Alan Kinnaird

Sep 04, 2026 -

Ken Ganley Ford Norton responded

We’re glad our shuttle service helped you avoid waiting while your Ford Escape was serviced. Your feedback means a lot to our service team.

September 04, 2026

Dealership Rating

Employee Rating

I've gone there for years. The staff is always very helpful and friendly. Never pushy The staff is always very helpful and friendly. Never pushy More

by Tracy1764

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Alan Kinnaird

Sep 04, 2026 -

Ken Ganley Ford Norton responded

After so many years of trusting our service department, knowing we’ve been supportive and welcoming means a great deal to our service team. We’re glad the service on your Ford Escape always feels pressure-free. Alan and everyone here appreciate your loyalty over the years.

August 31, 2026

Dealership Rating

Employee Rating

We have no complaints and we appreciate Allen and knowledgeable technicians. Close by and an option for us with other car care places. knowledgeable technicians. Close by and an option for us with other car care places. More

by Mppmcoop

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 31, 2026 -

Ken Ganley Ford Norton responded

Hearing that you appreciate Alan and our knowledgeable technicians means a lot to our team. We’re pleased we could offer a convenient service option for your Ford Explorer.

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