Alan Kinnaird
Alan Kinnaird at Ken Ganley Ford Norton

Alan Kinnaird | Page 3

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
37 Reviews

Industry Experience

27 yrs, 10 mos

4.9

37 Reviews

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37 Reviews of Alan Kinnaird

May 04, 2026

Dealership Rating
Employee Rating

Very good Courteous, friendly, didn't have any issues and was kept informed Was happy with the service More

by mybatten
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

May 04, 2026

Ken Ganley Ford Norton responded

Thank you for sharing how courteous and informative our team was during the service of your Ford EcoSport. It’s great that everything went smoothly and met your expectations. Alan and our service team appreciate your kind words and look forward to assisting you again.

May 04, 2026

Dealership Rating
Employee Rating

Alan & everyone with whom I spoke with had a professional and welcoming demeanor. My last appointment there was for a factory recall issue and the service was performed well and in precisely the amount of ti More

by LIZMURVINE
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

May 04, 2026

Ken Ganley Ford Norton responded

We’re delighted Alan and the team provided a professional and welcoming experience. Thank you for noting the timely completion of your factory recall service on your Ford Edge and our comfortable waiting area. We look forward to serving you again.

May 03, 2026

Dealership Rating
Employee Rating

Alan and the crew are friendly, efficient, and helpful with any questions I have and always with a great attitude. More

by rob.toth1011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brianna Worthington , Shelby

May 03, 2026

Ken Ganley Ford Norton responded

We appreciate you recognizing Alan and our crew’s friendly and efficient support with your Honda. We’re glad they could answer all your questions with a great attitude. We look forward to assisting you again.

April 23, 2026

Dealership Rating
Employee Rating

It was a pleasure as always. I enjoy all staff who work at your location and feel the service was phenomenal. My 4 year old daughter had a wonderful time coloring and speaking to More

by DANC4EVER87
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Apr 23, 2026

Ken Ganley Ford Norton responded

We appreciate you bringing in your Chevrolet Traverse again. It’s wonderful to hear our team made your visit enjoyable and that your daughter had fun coloring and chatting with everyone. We look forward to welcoming you both back soon!

April 17, 2026

Dealership Rating
Employee Rating

Scott Spath at Ken Ganley ford is excellent at his job. He keeps you informed every step. The mechanic did a excellent job on my truck, in fact, everyone I came into contact with was very kind and respectf More

by gpamer1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 17, 2026

Ken Ganley Ford Norton responded

Thanks for trusting us with your Ford Ranger and for highlighting Scott’s clear communication. We’re delighted our technicians treated you with respect and delivered thorough service. We appreciate your recommendation and look forward to caring for your Ranger again.

March 03, 2026

Dealership Rating
Employee Rating

Great place great service Trusted them with my car and did a great job I will be bringing my car there for future service love Ford More

by Tracymagnus3
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Mar 04, 2026

Ken Ganley Ford Norton responded

Thank you for trusting us with your Ford Edge. We’re glad to hear the service met your expectations and look forward to your next visit.

Mar 06, 2026

Ken Ganley Ford Norton responded

Hello, we are thrilled to hear that you had a great experience with us! Our team takes pride in providing excellent service and we are happy to have earned your trust with your car. If you have any further questions, please give us a call. We're always happy to help!

February 23, 2026

Dealership Rating
Employee Rating

Sent my 17 year old son by himself and he had a great experience I sent my 17 year old son by himself and he had a great experience. More

by Jchodge64
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Feb 23, 2026

Ken Ganley Ford Norton responded

It’s great to hear your 17 year old son felt comfortable handling his own Ford service. Alan and our service team enjoyed assisting him. Thanks for trusting us with his care.

February 21, 2026

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Employee Rating

Explained the reason for a long time to get an appointment for a recall... Offered me a no-charge loaner before I could even ask for one... Kept me updated on all details of the repair. More

by bigdog499
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Don't Know; Can't Tellya; not dissatisfied, though.

Feb 21, 2026

Ken Ganley Ford Norton responded

Thank you for your five-star review. Alan and our team are pleased the reason for the appointment wait was clearly explained, that you received a no-charge loaner without having to ask, and that we kept you informed on every detail of your Ford F-150 repair. We appreciate your trust and look forward to serving you again.

February 07, 2026

Dealership Rating
Employee Rating

It was okay. I was upset that I called ahead of time to ask if I could drop off the vehicle on Sunday night and the female I talked to unsaid yes and where to par More

by Sheri_lombardi
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Feb 08, 2026

Ken Ganley Ford Norton responded

Sheri, Thank you for your business and this review. We're happy to hear that Alan and our team are able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 03, 2026

Dealership Rating
Employee Rating

Got my vehicle in quickly. Kept me updated the entire time they had the vehicle. Very clear about issues and how to repair correctly More

by Mikeyb350
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Feb 03, 2026

Ken Ganley Ford Norton responded

Thank you for sharing your experience. We’re glad we could get your Honda Element in promptly and that Alan kept you informed with clear explanations of the repairs. We appreciate you trusting us with your vehicle.

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