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Alan Kinnaird
Alan Kinnaird at Ken Ganley Ford Norton

Alan Kinnaird | Page 3

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

Contact Me
4.9
70 Reviews

Industry Experience

28 yrs, 1 mo

4.9

70 Reviews

Write a Review

70 Reviews of Alan Kinnaird

August 01, 2026

Dealership Rating
Employee Rating

Everything was great. Short wait time, courtesy, professionalism. I would definately refer others to you. More

by mikeym2955c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya, Scott Spath, Ashley Neely, Brianna Worthington, Mike Robinson

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Aug 01, 2026

Ken Ganley Ford Norton responded

It’s great to hear the quick turnaround, courteous staff, and professional service on your Ford made a positive impression. We’re honored that you’d recommend us to others. We look forward to welcoming you back.

August 01, 2026

Dealership Rating
Employee Rating

I got fixed what needed done - but - I should been able to return a part that was not needed More

by PHIL95
Recommend Dealer
No

Other Employees Tagged: Alan Kinnaird

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Aug 02, 2026

Ken Ganley Ford Norton responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

August 01, 2026

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Employee Rating

Alan was great to work with. He was in contact with me through the repair process. He made me feel confident I chose the right place to bring my car to for the repair. More

by tammysteele73
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

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Aug 02, 2026

Ken Ganley Ford Norton responded

Hello, thank you for choosing us for your car repair needs! We are thrilled to hear that Alan provided exceptional service and kept you informed throughout the process. Your confidence in us means the world and we look forward to serving you again in the future. Safe travels!

July 31, 2026

Dealership Rating
Employee Rating

I get the best service from Allen and Rob the mobile tech. Ken Ganley ford takes excellent care of my vehicles. More

by hartleymike1
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

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Jul 31, 2026

Ken Ganley Ford Norton responded

It’s great to hear Alan and our mobile tech provided exceptional care for your Ford Explorer. Thank you for trusting us with your vehicles. We look forward to serving you again.

July 31, 2026

Dealership Rating
Employee Rating

This service department is the best anytime I need service they get me right in an take care of it More

by hartleymike1
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

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Jul 31, 2026

Ken Ganley Ford Norton responded

Hello, it’s wonderful to hear our service department got your Ford F-150 in quickly and handled everything for you. We’re glad you feel well taken care of each time. Please reach out whenever you need service again.

July 31, 2026

Dealership Rating
Employee Rating

I get the best service from Allen and Rob the mobile tech. Ken Ganley ford takes excellent care of my vehicles. More

by hartleymike1
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Print
Jul 31, 2026

Ken Ganley Ford Norton responded

We appreciate the five-star rating. Alan and our mobile technician were happy to ensure your Ford received great service. Please let us know how we can help with your next visit.

July 28, 2026

Dealership Rating
Employee Rating

Aligned front and rear. Said in specification now. True test will be if ties wear. More

by David.Benedejcic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 29, 2026

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us, David. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 25, 2026

Dealership Rating
Employee Rating

Al was very professional and knowledgeable. He helped me save money to the Goodwill Ford program and I am very very appreciative for Al taking care of that. I love my Ford truck and it could’ve More

by SCBITECOFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 25, 2026

Ken Ganley Ford Norton responded

Thank you for sharing your experience with Alan and our service team. We’re glad he helped navigate the Goodwill Ford program and that our technicians completed the repair promptly. Enjoy your Ford and safe travels with the loaner we provided.

July 25, 2026

Dealership Rating
Employee Rating

They're honest, friendly and very knowledgeable with all aspects of the dealership. I've been going there for years and will continue to do so More

by SMOTIL
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

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Jul 25, 2026

Ken Ganley Ford Norton responded

Thank you for your continued trust in our team. We’re glad Alan and everyone here could provide honest, friendly, and knowledgeable service on your Ford Bronco. We look forward to serving you for years to come.

July 21, 2026

Dealership Rating
Employee Rating

Professional, courteous and knowledgeable. Great pricing and customer service. Reliable and friendly, convenient and easy to work with in service and sales. More

by 7176jarhead
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Print
Jul 21, 2026

Ken Ganley Ford Norton responded

Thank you for sharing your experience with sales and service on your Ford F-150. We’re pleased our team was both knowledgeable and welcoming while offering competitive pricing and making everything convenient. We look forward to assisting you again.

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