Alan Kinnaird
Alan Kinnaird at Ken Ganley Ford Norton

Alan Kinnaird | Page 4

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
70 Reviews

Industry Experience

28 yrs, 1 mo

4.9

70 Reviews

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70 Reviews of Alan Kinnaird

July 17, 2026

Dealership Rating
Employee Rating

What I needed done was done. My only complaint is the service record was incomplete. I will ask Monday when I come in with the 3rd car what needs attention on the Ford More

by rwilson0307
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Jul 18, 2026

Ken Ganley Ford Norton responded

Hi, we appreciate your honest feedback, as we are always looking for ways to improve. If you have any further questions, please give us a call. We're always happy to help!

July 16, 2026

Dealership Rating
Employee Rating

The best! They always listen to my issues and do their best to fix it. Honest and fair More

by J_ECK24
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Jul 16, 2026

Ken Ganley Ford Norton responded

We’re delighted our team could attentively address your Ford F-150 concerns and deliver honest, fair service. Thank you for your kind feedback, and please reach out to Alan for any future needs.

July 13, 2026

Dealership Rating
Employee Rating

I brought my Bronco in for some recals and because Alan was there. I knew him and worked with him before. He did a great job for us so we came here More

by Jcarder70
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Jul 13, 2026

Ken Ganley Ford Norton responded

It’s wonderful to hear that Alan took great care of your Ford Bronco during the recall service. Thank you for trusting us again. We look forward to helping you with any future needs.

July 05, 2026

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Employee Rating

Awesome job! Services were done quickly!! Tech did an awesome job! Never had an issue taking my vehicles in for service. More

by Missylea
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Jul 05, 2026

Ken Ganley Ford Norton responded

It’s great to hear the quick service met your expectations for your Ford F-150. Alan and our technicians appreciate your continued confidence. Thank you for choosing us and trusting us with your vehicle.

July 04, 2026

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Employee Rating

They fixed a warranty problem - that left me stranded- but I picked up my truck - I was told my battery is low because the truck sat at you facility for three days / my interior lights don't work - Alan s More

by PHIL95
Recommend Dealer
No

Other Employees Tagged: Alan Kinnaird

Jul 05, 2026

Ken Ganley Ford Norton responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our team will be reaching out to you in the very near future. Thank you again for your feedback. It helps us to get even better.

June 25, 2026

Dealership Rating
Employee Rating

Had several items to address and all were handled and I was kept informed of the status More

by JNSPUTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 25, 2026

Ken Ganley Ford Norton responded

We’re glad to hear our team addressed all the items on your Ford F-150 and kept you updated throughout. Thanks for trusting us with your truck, and we look forward to assisting you again.

June 22, 2026

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Employee Rating

The entire staff is great. I wouldn’t take my car anywhere else for service More

by tbyers4522
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 22, 2026

Ken Ganley Ford Norton responded

It’s wonderful to hear our staff earned your confidence. We look forward to keeping your Ford running smoothly each time you stop by.

June 21, 2026

Dealership Rating
Employee Rating

I had a good experience with ganley ford They fixed my catalytic converter for me More

by brucesturgis82
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Jun 23, 2026

Ken Ganley Ford Norton responded

Hello, thank you for the positive review! We are glad to hear that our team was able to fix your catalytic converter. We take pride in providing quality service to our customers. Come back and see us again!

June 18, 2026

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Employee Rating

Polite, and helpful. Respectful and understanding. Very well managed time efficiency. The also made sure not to get my car dirty More

by Dawnlyons80
Recommend Dealer
Yes

Other Employees Tagged: Alan Kinnaird

Jun 18, 2026

Ken Ganley Ford Norton responded

It’s great to know our team’s respectful approach and time management met your expectations during service on your Ford Edge. We’re glad we could keep your vehicle spotless and make the process smooth. We look forward to assisting you in the future.

June 12, 2026

Dealership Rating
Employee Rating

We appreciated everything Ashley did for us, She was very nice and knowledgible about what was needed to fix our car, Ganley service dept and the technician did a fantastic job in finding out the issue with More

by MARTUCCICHERYL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 12, 2026

Ken Ganley Ford Norton responded

It’s great to learn Ashley and our technicians quickly identified the real problem with your Ford Taurus. Thank you for sharing your positive experience and for recommending us to your family and friends. We look forward to taking care of any future service needs.

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