I want to give a very special “shout out” to Brad for his - John
I want to give a very special “shout out” to Brad for his oversight of the complicated transmission diagnostic regimen on our 2021 Subaru Ascent. He explained the work to be done in advance, was personally involved, arranged for a loaner car (a new Forester), stayed on top of the very complicated process, and kept me updated throughout. All of our work with the Subaru of Jacksonville service department these past 5+ years has been thoroughly professional, but Brad clearly went “above and beyond” from my perspective… although he would probably characterize this as “just another day at the office!” I picked the car up today, and the problem appears to have been resolved.
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