21 Ford Dealers near 20904near 20904

Mike and the service crew took care of the 100k service - SCOTT@JSG1.COM

Mike and the service crew took care of the 100k service on my F150 same day and quickly.

Awesome Dealership and Salesforce. - jmesser

Awesome Dealership and Salesforce. They got out of their way to help customers even with bad credit. Thank you all.

Promises kept. - dbx

Promises kept. We have purchased several new cars over the past 40 years and our experience at Koons Sterling Ford was the best ever. Our sales person (Edward Claros-Flores) was a pleasure to work with. The price quoted was the price we paid. Options for add ons were presented respectfully without any of the usual pressure we have experienced elsewhere. Our paperwork was handled promptly and professionally. Edward made sure that our new truck was ready upon our arrival and was perfectly detailed. Everyone we met at the dealership made sure we had a positive experience.

I drove all the way from Memphis, TN for a 2022 Ford - domjc317

I drove all the way from Memphis, TN for a 2022 Ford Explorer xx I found online. Throughout the entire process from when I first found the car to when I picked it up, Hakeem, Alex, Marcello, and Ramon were always there to help with any questions or concerns I had. I picked up the car and while I was driving back home a factory defect took the car out of service. They covered my tow back to the dealership for the repair, the repair itself, and a rental car. Phuc and Russel were in communication about the status of the repair, and helped answer any of my questions and calm my nerves. Genuinely the best dealership I have ever had the pleasure of working with, and I would gladly make the drive again if they had a car I wanted. If you're in the area, I HIGHLY recommend Koons Ford Falls Church. The staff is amazing, helpful, and friendly, and the waiting room coffee is delicious! 5/5

Curtis Ford & Cory Ford did a sensational job helping me. - aip

Curtis Ford & Cory Ford did a sensational job helping me. 1st Class service. The Best! I am leaving for a 12 hour drive and the light came on to get my oil changed. Without any hesitation, Curtis - Service Manager took me right in and made sure my car was in tip top shape before my road trip. They rotated my tires, checked the car totally and I drove away with a clean shiny car, new windshield wipers, new battery and feeling like the Most Important Person in the World. The Service is beyond amazing and the entire team totally Rock. Thank you Curtis and Team!

Second time working with this dealership and once again - kalea.mcfadden1

Second time working with this dealership and once again they were absolutely incredible. I’m in Texas and they’re in Virginia, but they made the entire process seamless and stress-free. Super professional, responsive, and genuinely helpful. Hands down one of the best car-buying experiences I’ve ever had.

I have lived in Mount Airy or the surrounding area my - KiaSSX

I have lived in Mount Airy or the surrounding area my whole life and have never visited this dealership in earnest. That is my mistake. Tom Cassera, Joe DeGiorgi, and the overall team were nothing short of professional, honest, and respectful -- words not often linked to automotive dealerships. I bought a used vehicle that was highly sought after both locally and nationally. During and through the sales process, they honored every word they said to me, and delivered a fantastic buying experience -- not to mention an excellent car. I have one additional item that they owe me from a repair perspective, and I am already set up to have it serviced. Century Ford of Mt. Airy has my highest recommendations.

Joe Walsh service manager was awesome work also done on - remotega0

Joe Walsh service manager was awesome work also done on time. Would recommend to others

Sheehy Ford of Springfield excels in customer service. - Bronco time

Sheehy Ford of Springfield excels in customer service. Max Manu and Jacob Williamson were patient, knowledgeable and went out of their way assisting me with my experience and purchase at this dealership.

I had brakes and a water pump repair at Upper Marlboro - Mona Edge

I had brakes and a water pump repair at Upper Marlboro Ford costing $thousands of dollars: I later heard a cracking noise and paid for diagnostics, I thought it was the brakes - Note: The tire was never removed to check, I was told I had a loose motor mount and possibly a bent tire rod. .Dissatisfied with their $1600+ estimate I took the vehicle to another mechanic where he actually removed the tire and found a heavy duty tie wrap lodged in the tire well from the water pump replacement done there. I am looking for another dealership for service on my 4 vehicles.

Today Nov 6,2025, had an appointment for 8:00am , came - Mihaidandara

Today Nov 6,2025, had an appointment for 8:00am , came here, after 1h and 45min off waiting, they didn't even start checking my vehicle, I ended up scheduling another appointment with another ford dealership. Horrible customer service, choose another location, rude and disrespectful.

Was very impressed with the vehicle as displayed on the - mlbzahn

Was very impressed with the vehicle as displayed on the web and even put paperwork in sight unseen. It took an additional 4-1/2 hours to finalize everything. Upon arrival the vehicle was parked in front and ready for a test drive. While you would think knowing we were coming in that morning that they would prep the vehicle to showcase it in the best way, This was not the case. A layer of dust was all over the vehicle, making it difficult to walk and review the vehicle. While I understand that this is a used vehicle the passenger door was missing its lock actuator. (Dealer promised to order and install) The mirrors needed to be swapped out, because one didn’t work. The middle rear brake light was broken but operational. (Dealer promised to order and install) The rear door rubbed and made noise when opening, until I adjusted the door. The passenger windows glass is scratched, along with the trim. Again I understand it’s a used vehicle! The Carfax is clean but the front lights have scratches that are consistent with damage from an accident, which I am going to have to replace. There was no movement on the price and I left $600 on the table with my trade. While some will say that’s my fault you are correct. But the vehicle was not purchase ready. Which was disappointing. This is my 2nd used vehicle purchase and I should have done a better job reviewing the vehicle. I don’t regret the purchase. Just feel that with the items we have found after taking it home, that the price should have been adjusted to accommodate these out of pocket expenses.

I had a service scheduling issue at Malloy Ford of - rover

I had a service scheduling issue at Malloy Ford of Alexandria and decided to reach out about it. What impressed me was how fast the General Manager, Daniel Khan, personally got back to me and owned the situation. No excuses, just an apology and real solutions like mobile service and pick-up/delivery options. Deshaun also stepped up and helped me get both my vehicles scheduled for mobile service the very next day. They even provided complimentary service as a goodwill gesture. This is the kind of responsiveness and customer care that keeps me coming back. Highly recommend Malloy Ford of Alexandria.

The sales person (Jordan) and management team,including - m.jernagin

The sales person (Jordan) and management team,including the Finance Manger work hard to obtain the deal that I requested. My salesperson when above what I expected. She work continously from the my initial phone to the delivery of my vehicle.

Bottom line up front: Expect the bare minimum required - jknudsen05

Bottom line up front: Expect the bare minimum required by contract or law with sub par customer service. Poor experience with DARCARS in Lanham, Maryland and with national Ford Customer Service. Background: I brought my Ford in for transmissions problems covered by extended warranty. The service department did not correctly diagnose all the issues on the first or even second try. On the third try they finally fixed the transmission. I was not provided a loner and only received the bare minimum required rental assistance of 10 days, even though they had my car for 6 weeks (Ford logistics couldn’t move parts quickly), through Thanksgiving, Christmas and New Years. To top it off, I had to move to my new work assignment in Florida while they still had my car. I had to fly back 2 weeks after moving to pick up my car and drive it back down. I’m a single car household so I had to get a rental for the majority of this time…I’m out a few thousand extra dollars in rental fees and flights now because their service department couldn’t fix my car on the first or even second try. And to top it off, even to get the $350 for the 10 days of rental assistance it took them two and a half months to get that to me. I wasn’t expecting 100% coverage of these expenses, but even an attempt at extra coverage would have shown some ownership for their service quality and some compassion/empathy for my situation. I have been a lifelong Ford owner and now I’m questioning why I would want to continue to do business with this organization at any level.

Extending my thanks to Joe Porter and his team at Bob - Mike B

Extending my thanks to Joe Porter and his team at Bob Bell Ford (used car dept). I had a completely hassle-free process today when I went in to purchase a pre owned Hyundai Veloster. I'm thrilled with my purchase. From not getting a gazillion phone calls from the dealership to feeling heard and understood every step through the deal, I can say it couldn't have gone any better. If you're in the market for a pre owned vehicle, ask for Joe. Thanks again guys.

I had an exceptional experience with Koons Silver Spring - bpercich

I had an exceptional experience with Koons Silver Spring Ford, all handled remotely—and it couldn’t have gone more smoothly. Johnathan Rafiq and Marc L. Bortnick were incredible from start to finish. They took the time to truly listen to what I was looking for, understood my needs, and made it happen—without me ever having to step foot in the dealership. They even brought the car directly to me for a test drive, which was a game-changer in terms of convenience and customer service. Johnathan was professional, responsive, and patient throughout the process, and Marc made sure everything came together seamlessly. It’s rare to find a dealership team this attentive, efficient, and committed to making the experience easy and stress-free. I’ll absolutely continue to work with them for future purchases and highly recommend Koons Silver Spring Ford to anyone looking for outstanding service.

Two Thumbs Up - Shauna D Walker

I purchased a White 2014 Hyundai Sonata Limited Edition and I am Truly in Awe of my xxxxxxxxxxx! She is a Beauty! My sales Guy Randy was amazing he got me the Best deal for my Trade and I am Very pleased with this Outcome!