Koons Falls Church Ford

Mo provided exceptional customer service, was very detailed, prepared, and extremely professional. Koons is lucky to have him!!! detailed, prepared, and extremely professional. Koons is lucky to have him!!! More

Absolutely the worst experience of my life. Ford had an open recall since 2024 on the car that I had. Instead of fixing it, they let me die on the beltway with no power. Unfortunately, I had to Ford had an open recall since 2024 on the car that I had. Instead of fixing it, they let me die on the beltway with no power. Unfortunately, I had to have it towed to Koons Ford. After much negotiation, they granted me a loaner car. At first, they wanted me to rent a car and reimburse me later. Three months later, they tell me my car is ready with a new engine and lowballed the xxxx out of me when I said I would like it to be bought back. I was just then berated by the service manager Mike, because he said I didn’t respect them and the loaner cars that I was given. xxx? This is unbelievable and my family has bought 12 Fords from this particular dealership since 1981. This is how you treat long term customers?? Picking up my piece of xxxx Eco sport with 55,000 miles and a whole new engine onTuesday and will sell it to Carvana for $4000 more than ford offered me. More

This dealership is a bunch of crooks and scammers. I purchased a pre-owned Mach-E from here last July. Loved the car, but the tire pressure light kept coming on. Prior to purchase I asked my sales rep I purchased a pre-owned Mach-E from here last July. Loved the car, but the tire pressure light kept coming on. Prior to purchase I asked my sales rep to please look into that and have service take care of it before i purchased the car, because who wants to buy a car with a new repair bill?? The brakes were also making a really loud grinding noise which i also asked the sales rep to talk to the service team about. I kept being told that the tires were fine and the pressure was low from the car sitting on the lot for a while the service department would fill the tires up with air and send me on my way, I was also told the brakes were fine and "that is just how Mach-E brakes sound". I took the car back to the sales rep and service department about three times within the first month of purchase because the tire kept going flat, every time i was told by the sales rep, the service dept said the tire was fine and they just put air in it. FF I had my mechanic check the tire, he took it off the car and did a visual inspection and immediately found a massive nail in it. Luckily he was able to get it out and patch it, but that proved to me that the team at Koons Ford didn't inspect my tire at all, and flat out lied about it. Next i had the team at Ted Britt Ford in Fairfax look at the brakes, they told me the front brakes were worn down bad and needed to be replaced for 850.00. So the team at Koons Ford lied about that as well, in order to get me to buy the vehicle and left me with massive repair bills. The finance guy I worked with to purchase the car was also super pushy and insulting when trying to get me to add an extended warranty to my purchasing, saying "if you're too cheap to pay the extra for the warranty then you don't need to be buying this car". I would never recommend this location to anyone, as they are not trust worthy. 1 Star is because the car ultimately was still nice. More

Buyers beware that this dealership does not honor signed contracts and warranties! I purchased my vehicle in 2022 along with an extended maintenance and tripleCARE plus (tire, dents, windshield) package whi contracts and warranties! I purchased my vehicle in 2022 along with an extended maintenance and tripleCARE plus (tire, dents, windshield) package which does not expire for 6 years (2028) for both. I am supposed to be able to take my vehicle to any ford dealership for service or warranty claims. I went to make a claim for tire rim damage with my tripleCARE plus warranty at a dealer close to my home but was denied and the warranty company said because my paperwork was not filed correctly and was advised I needed to contact the purchasing dealership. I contacted the dealership and spoke with finance manager Shant Yousif who advised he could not locate the signed contract but only a receipt showing proof of payment for warranty package. Luckily, I saved the document along with all other files from sale (and original emails from the 1st finance person who no longer works at the dealership during the sale in 2022) which I emailed to Shant. After two days of no response, I went to dealership to hopefully resolve. After speaking with Shant in person about the tripleCARE package he claimed to submit the paperwork to an underwriter for review but then it was also discovered that my extended maintenance package was incorrect in their system as it showed expiring a year prior to the signed one I was provided during sale. Shant luckily did locate the signed maintenance contract in his file but was unsure why the contract was different than what the service department had on file so we went to speak to service manager who said “that’s not our problem, (finance) needs to correct that paperwork and put in system”. Walking back to Shant’s office from service department he was randomly stopped by a customer (I assume) who needed to speak to him about not receiving new tags over 60 days as well! I then asked to speak to the dealership manager. I was met by Ramon Nawabi, finance director, not the dealership manager as I requested. Ramon explained the dealership went through various owners/management and that my warranty was “sold” and is now under Ford corporate and that could be a reason paperwork isn’t right, and they have to get approval to honor it. Not my problem! I told Ramon a temporary fix until all of the documentation is corrected is for the dealership to take my vehicle and fix my tire since we all see I purchased the warranty and have a signed contract but I needed it done that week as I was moving out of state and didn’t want to deal with this at another dealership. Two days later Ramon called but said they couldn’t get my vehicle in until the following week as it’s an outside vendor that does that type of repair work. I then asked if it can be taken elsewhere (another dealer/to the actual company) and then reimbursed but was told no. Unacceptable! It has been 4 weeks and no follow up or resolve to a damaged tire still under warranty nor update to my maintenance package for future repairs. I have signed contracts through this dealership for my vehicle which are not being honored by them. For all this trouble I would rather just get the money back I paid for these warranties. All emails, voicemails, and notes have been saved supporting this is a breach in contract which could result in future actions. Hopefully this will be reviewed and the issue will be resolved! More