18 Illinois BMW Dealers

We are so happy to have met with Alex Flinn. - Nicole

We are so happy to have met with Alex Flinn. We were a little skeptical about the cost of service owning a BMW. Alex explained a lot of concerns that we had. We are now happy and are enjoying our BMW.

Great support and communication with the staff. - bri.l.wilson

Great support and communication with the staff. Couldn't be more pleased with my vehicle and the process.

I had a very straightforward experience buying my car. - joseduron547

I had a very straightforward experience buying my car. The salesman was professional, helpful, and made the process easy from start to finish. I appreciate how smooth everything went.

Joshua and his boss Tom went way out of their way to make - Cobra501

Joshua and his boss Tom went way out of their way to make this as easy as possible for my wife by bringing out the car to us to look at and then delivering it with our us ever stepping into the dealership. I’ve never had an experience buying a car that was so easy. thanks again to Joshua and Tom for such a smooth and easy transaction.

Amazing and fast service! - MNEWLOVE

Amazing and fast service!!!!!! 10/10 customer service!!! James is always amazing and very professional!!

My experience with Lucas was outstanding. - Pkrutiak

My experience with Lucas was outstanding. He is extremely knowledgeable about the product that he’s selling. I want to thank Lucas for his advice in selecting this beautiful automobile. I highly recommend Lucas. You have a bright future young man.

Service was timely and excellent. - sheeja

Service was timely and excellent. The problem that I brought my car for was taken care of.

Emaad, our client advisor was awesome! - Sheila

Emaad, our client advisor was awesome! We highly recommend Fields BMW dealership. Special mention to Paul the manager. Best dealership so far!

Alan S. - CWMT

Alan S. was great. Very helpful, transparent, and patient. Appreciated the follow-up after buying to see how things were going. Highly recommend.

Casey was incredibly helpful answering all of the - Thaddeus

Casey was incredibly helpful answering all of the questions I had about my vehicle. Diven made the purchase process very easy by working directly with my bank. 10/10 experience, would gladly come back here for another purchase.

I had the privilege of working with Gregory Franklin at - lk

I had the privilege of working with Gregory Franklin at BMW of Bloomington. He listened to what was important to me and then went above and beyond to locate a vehicle that met not just my needs but my wishes. I would encourage anyone shopping for a BMW to seek him out. You will be grateful you did. Linda K

We visited Sam Leman BMW of Peoria intending to look at a - Alan Angelo

We visited Sam Leman BMW of Peoria intending to look at a used Toyota Camry and ended up driving home in a new BMW 330iX — all thanks to the exceptional service from our Client Advisor, Harrison Virden. Harrison was incredibly knowledgeable about every model and trim, and he took the time to understand our needs before walking us through the pros and cons of each option. His approach was informative, patient, and never pushy. He stayed in touch via text throughout the process, keeping us updated in a way that was helpful and respectful of our time. The entire team at BMW of Peoria made us feel genuinely welcome from the moment we arrived. Everyone we interacted with contributed to a smooth, enjoyable, and memorable experience. Highly recommend Harrison and the Sam Leman BMW of Peoria team — they turned what started as simple car shopping into a truly outstanding buying journey.

On December 9th I took my X5 to the dealer for service, - MonikaB

On December 9th I took my X5 to the dealer for service, oil change etc. I opted to wait as usual. Once I got my car back, started it, I immediately got a check engine light on and a notification that the oil pressure is low and to turn off my car and call for roadside assistance. Since I was still parked at the dealer, I went in and addressed it with the service sales guy, Fred, who told me it must be a sensor that's malfunctioning, and he'll have the guys check. Since the car was parked up front, I had a clear view of Fred walking with the tech carrying a whole, full container of oil they proceeded to pour into my car. I recorded it and then approached Fred asking why he lied as it was clear my car was empty of any engine oil. He then told me they just "topped it off" which is absurd, judging by the size of the container and that all of it fit into the car. Fred went to get his manager, Matt, who was apologetic and promised a call back same day with a solution that will be satisfactory in case my car has any problems as a result of their negligence. I did not get a call back that day, it came a week later. Matt left a VM that I returned and left my own since he did not answer. Since then, I have called numerous times, always left a VM, emailed him directly, and the only response I finally got was this weekend, that he was out of office and will call me on Monday. That also did not happen. Instead, I called him and had to leave another VM. Both of the guys I dealt with that day kept repeating they run a reputable service and it must have been a system glitch when refilling oil... Not sure how you can call yourself reputable when you ignore complaints, lie and ignore your customer. How in the world do they have a 5* rating on Google. I am sure I am not the only one with this experience.

My BMW app stopped working, got a white screen, my X5 - jwalton

My BMW app stopped working, got a white screen, my X5 said 6% new software downloaded and frozen. I called BMW USA help line for the app and online. Was told to uninstall and reinstall the My BMW app, which I had already done. Thats all the help without escalating it to the IT people. So, I called the BMW Genisus at BMW of Crystal Lake, Devon had not heard of this problem. He suggested I should drive the X5 as to finish download it needs to be driven. Drove 30 minutes, still frozen at 6%. xxxx. I went to BMW of Crystal Lake, Devon was waiting. Service writer said they can force the software update, too late today, offered me a nice loaner. Then Devon got on my Android phone and changed default web browser from Edge to Google and then got the app working (I had spent 3 hours on that). Well, the software started downloading to the phone and was done in 10 minutes. So, we took the X5 out and in 1/2 a mile the vehicle had gone from 5% to 44%. So, I headed home, 100% download done in another 10-15 minutes. I got home, as soon as I parked the X5 screen offered to install the large update and was di=one in 20 minutes. NICE. A huge thank you to Devon at the dealer and the service shop for being able to get me in and offer a loaner with no notice. BMW of Crystal Lake is great with customer service and always ready to assist. Makes owning a BMW so easy. THANK YOU!

Reid was terrific. - connorodum

Reid was terrific. No pressure at all with him. Made the process extremely easy. Smoothest car deal I’ve ever made.

Efficient, friendly service. I had left my car at the... - HappyHonda

Efficient, friendly service. I had left my car at the dealership and was texted about a couple of additional services that were recommended along with their costs. Very helpful. I then called and asked a couple questions before giving my approval for the services.

Midwest Motors of Lake Zurich, IL -- Thank you! - srichiii

Richie, I want to thank you and Phil Cassata for the great service at Midwest Motors! From the moment I arrived at O’Hare from Washington DC, your limousine was waiting for me within five minutes of my call, as promised. After my flight and short drive to the dealership, I appreciated the expeditious paper work, with no surprises as your office had already provided me advance copies of everything I was going to sign, and, what to bring along with me; very professional. And although I had done my research on your dealership and saw the video, I was surprise with the large inventory of high-end vehicles. So although I was there for the 2015 BMW 535 for my wife, I saw the next car that I want, the Audi S8! More importantly, my wife is very pleased with her new car with the detailing of the interior and exterior immaculate. Regards, Santiago