Russ Millard

Russ and Mike were extremely accommodating and flexible. Negotiations were professional and respectful and communications were open and timely, This is the 4th BMW I've bought from this dealership and I h Negotiations were professional and respectful and communications were open and timely, This is the 4th BMW I've bought from this dealership and I highly recommend them. More

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Great experience working with Russ! We were treated with honesty and integrity and appreciate his attention to what we wanted. We were treated with honesty and integrity and appreciate his attention to what we wanted. More

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Bought my third BMW from Bill Jacobs BMW. Stressless experience dealing with professions from sales to education on the technicalities of the car. Follow up service has also been performed at Stressless experience dealing with professions from sales to education on the technicalities of the car. Follow up service has also been performed at a high level. Customers are obviously valued there. More

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I recently purchased a new BMW X5 fro Bill Jacobs BMW. This is my second BMW purchase with the first being from another Chicago area dealer. This experience was very enjoyable from selection to delivery This is my second BMW purchase with the first being from another Chicago area dealer. This experience was very enjoyable from selection to delivery without any pressure. My client advisor was Russ Millard and I recommend him to anyone looking to purchase from Bill Jacobs BMW. Bill Jacobs also extends the factory drive train warranty at no additional cost to the purchaser. More

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I had a great experience purchasing my BMW X1 from Bill Jacobs BMW. From the beginning, the process was smooth, professional, and straightforward. Russ was excellent to work with—he was knowledgeable, pati Jacobs BMW. From the beginning, the process was smooth, professional, and straightforward. Russ was excellent to work with—he was knowledgeable, patient, responsive, and never made me feel pressured. He took the time to answer all of my questions, made sure I understood the vehicle, the CPO warranty, and everything involved in the purchase, and worked to make the entire process as easy as possible. What I appreciated most was the transparency and communication throughout the deal. Everything we discussed was handled professionally, and when I came in to finalize the purchase, there were no surprises. Russ made sure I was comfortable with everything before driving away. I absolutely love my BMW X1 and couldn’t be happier with the purchase. I would definitely recommend Bill Jacobs BMW, and especially Russ, to anyone looking for a BMW. Thank you for making the experience such a positive one! More

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Courteous, no pressure, attentive, extended drivetrain warranty for free and knowledgeable staff to help set up the initial settings. Great new car buying experience. warranty for free and knowledgeable staff to help set up the initial settings. Great new car buying experience. More

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I worked with Russ, he was great. He made my experience very easy and enjoyable! He made my experience very easy and enjoyable! More

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After searching nationwide for a specific vehicle, I found the exact match at Bill Jacobs BMW. From my initial call, Russ Millard was exceptionally courteous and helpful. Working with Russ, General Mana found the exact match at Bill Jacobs BMW. From my initial call, Russ Millard was exceptionally courteous and helpful. Working with Russ, General Manager Mike Alder, and the finance team made the entire transaction seamless and efficient. I am thoroughly impressed with the level of service provided by Bill Jacobs BMW and highly recommend them to prospective buyers More

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Russ Millard and the sales team at Bill Jacobs BMW are fantastic to work with. fantastic to work with. More

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Our experience at Bill Jacobs BMW was top notch from start to finish. This was our second purchase from them and we will be back! start to finish. This was our second purchase from them and we will be back! More

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