Russ Millard | Page 2

Russ is incredible! This was my first purchase with him at Bill Jacobs, but our third time working with him for our family. He always goes above and beyond to find exact This was my first purchase with him at Bill Jacobs, but our third time working with him for our family. He always goes above and beyond to find exactly what you’re looking for and makes sure every detail is taken care of. The entire team at the dealership creates a welcoming and helpful atmosphere, which makes the experience even better. Car buying can sometimes be long and frustrating, but not here—everything was smooth, efficient, and genuinely enjoyable. I’m already looking forward to our next purchase with Russ and the team! More

Report | Print

My experience at Bill Jacobs BMW was exceptional. Russ Millard guided me through every step of the process with clarity and professionalism, and he even stayed well past the end of his day to ensure Russ Millard guided me through every step of the process with clarity and professionalism, and he even stayed well past the end of his day to ensure the transition from my LC 500 to my new X5 was handled perfectly. If you’re shopping for a BMW in Naperville, I highly recommend working with Russ — he truly delivers a first‑class experience More

Report | Print

I purchased a 2026 BMW M340 xDrive at BJ BMW, and it was by far the most efficient and smoothest car purchase I have ever made. I had the pleasure of working with Russ Millard, who maintained excellent comm by far the most efficient and smoothest car purchase I have ever made. I had the pleasure of working with Russ Millard, who maintained excellent communication throughout the entire process. Despite setbacks with my initial custom-ordered vehicle, Russ worked diligently to secure an identical M340 with all the same options. He was also very mindful of my busy work schedule and made sure everything was ready when I arrived to pick up the car, allowing me to be on the road within a couple of hours without any issues. Russ Millard and Robert Trax both dedicated significant time over the phone answering all of my questions and truly made me feel like they were on my side, working to provide me with a great deal rather than making the process feel like a battle, as it often does at other dealerships. Russ went above and beyond expectations to ensure I was happy and satisfied with the final price right up until the moment I drove away. I highly recommend BJ BMW, Russ Millard, and Robert Trax for your BMW purchase! More

Report | Print

Great experience at Bill Jacobs. Straight and to the point pricing, amazing client experience and amazing car (X7) Straight and to the point pricing, amazing client experience and amazing car (X7) More

Report | Print

* This is my second vehicle from Bill Jacob’s and Russ Millard. Again, I had a great experience thanks to Russ. He was very knowledgeable. There was no pressure and the entire process was smooth an Russ Millard. Again, I had a great experience thanks to Russ. He was very knowledgeable. There was no pressure and the entire process was smooth and quick! I highly recommend working with Russ if you’re in the market for a new BMW. More

Report | Print

Great and fast service! !! Thank you for Russ and Rob for the deal they gave me. !! Thank you for Russ and Rob for the deal they gave me. More

Report | Print

Bill Jacob’s BMW in Naperville is the only place to go for your next new car. My husband went in to buy a vehicle about two months ago. His purchase was smooth and effortless. He came home delighted with for your next new car. My husband went in to buy a vehicle about two months ago. His purchase was smooth and effortless. He came home delighted with his choice of dealerships, his sales person, Russ Millard, and the overall experience. When it was my turn to buy a new car, he assured me that going back to Bill Jacobs would be a wise decision. And he was correct. Their attentive, efficient and knowledgeable staff got me what I needed right away and sent me home with the perfect vehicle for me. I am extremely happy with the decision that I made, and I’m sure that I will enjoy my new car for years to come. More

Report | Print

Nothing short of outstanding. Dealership handled all my needs. Sales representative was outstanding. I have purchssed several vehicles from this dealership, and specifically fr Dealership handled all my needs. Sales representative was outstanding. I have purchssed several vehicles from this dealership, and specifically from this sales representative More

Report | Print

Awesome showroom consistent with the BMW product. Impressed by positive staff regardless of role, especially Russ Millard who was personable, professional and a pleasure to work with. If I were start Impressed by positive staff regardless of role, especially Russ Millard who was personable, professional and a pleasure to work with. If I were starting a dealership, Russ would be my first pick as the transaction involving a high end product needs someone of Russ’ caliber. 5 stars for Russ! More

Report | Print

I highly recommend Bill Jacobs BMW. I leased with them for 6 years and I just purchased a new vehicle from them. Russ has been so amazing to work with, very helpful, informative, and I leased with them for 6 years and I just purchased a new vehicle from them. Russ has been so amazing to work with, very helpful, informative, and he listened to what I was looking for and got me in the perfect vehicle. Anna in finance was so helpful walking me through all the options. Honestly, the whole team there just goes above and beyond. They are patience, friendly and so customer service orientated, it really makes a difference when you are making such a big purchase. More

Report | Print