BMW of Barrington

My wife purchased a 2024 Genesis from Barrington BMW on February 16, 2026. Two vehicles were traded in on the Genesis. Their business model excludes meeting with a Finance Manager. The sales transaction February 16, 2026. Two vehicles were traded in on the Genesis. Their business model excludes meeting with a Finance Manager. The sales transaction is handled by the salesperson. Our salesperson was busy trying to complete another sale along with trying to service us at the same time. Errors and omissions in the necessary paperwork occurred as a result of the lack of oversight. To correct these errors, additional time was spent by us requesting items such as service contract agreements. As the two vehicles to be traded had outstanding balances on their loans, payoffs to the respective lien holders were to be made by Barrington BMW. The payoff amounts were given to Barrington BMW by the specific lien holders as of the purchase date of February 16, 2026. Barrington BMW did not pay the outstanding loans for the two vehicles in a timely manner. Additional payments had to be made by us on these two loans so as to not affect our credit rating. Two phone calls were made to the salesperson asking for an update on this matter. They were not returned. Two additional phone calls were made to the Sales Manager and General Sales Manager respectively. The Sales Manager said he would look into the situation and call me back with a status update. He never did. I left a telephone message for the General Sales Manager asking him to look into the situation and to return my call. He did not return the call. After not receiving any return telephone calls from anyone from the dealership, I sent an e-mail to the Salesperson, Sales Manager and General Sales Manager using the address listed on the Barrington BMW website. Once again, I was not contacted by anyone. I am very disappointed in the lack of communication from this dealer. Their lack of the courtesy of returning telephone and e-mail messages is very disconcerting and frustrating. I would caution any potential customers to be aware of the lack of communication and common courtesy in returning requests for information. I would also caution to take special care in reviewing documents before leaving the dealership as getting the complete and necessary documents for a purchase may not be as forthcoming as they should. Finally, I would request a specific date as to when Barrington BMW would pay off outstanding loans on the trade so as to avoid any additional payments to be made and or result in a negative credit score rating. I would not recommend this dealership to anyone. John H. More

Joshua and his boss Tom went way out of their way to make this as easy as possible for my wife by bringing out the car to us to look at and then delivering it with our us ever stepping into the dealership. I this as easy as possible for my wife by bringing out the car to us to look at and then delivering it with our us ever stepping into the dealership. I’ve never had an experience buying a car that was so easy. thanks again to Joshua and Tom for such a smooth and easy transaction. More

Peter was very professional and helpful during my recent car purchase. Made the whole purchase process efficient and painless. Had to order me a new second key for the one that was lost, and FedEx'd it to car purchase. Made the whole purchase process efficient and painless. Had to order me a new second key for the one that was lost, and FedEx'd it to me as soon as it arrived. Communication was outstanding throughout the process. Would not hesitate to work with him again. More

Daniel was great! I went to several dealerships looking for cars and was never greeted by anyone. I took 3 steps in the door and Daniel walked up, greeted me pleasantl I went to several dealerships looking for cars and was never greeted by anyone. I took 3 steps in the door and Daniel walked up, greeted me pleasantly and professionally with a hand shake and an introduction. He asked me my name and what brought me in today. I told him I was looking for a car I saw on the website. He brought the car around for me to test drive and I loved it! Daniel has a very professional, no pressure style which I really appreciate. I’m in a similar business and would welcome someone like him to my team. Thanks for a great purchase experience that addressed all my concerns and preferences. I will be referring friends and family. Thanks for a great purchase experience and helping me get a new car that I LOVE! More

Daniel was fantastic! He made the financing and numbers I needed, work out for me. He also was so patient when we were wrapping up the deal well after close. I can’t recom He made the financing and numbers I needed, work out for me. He also was so patient when we were wrapping up the deal well after close. I can’t recommend Daniel and Motor Werks enough! More

The only complaint i had was i called ahead to look at the car i purchased and it was covered in ice and snow. After i got it home and it defrosted i noticed that there were some paint chips on the hood o the car i purchased and it was covered in ice and snow. After i got it home and it defrosted i noticed that there were some paint chips on the hood of the car if i would have seen these before buying i my have looked at something else. Now its money out of my pocket to fix them. More

Very upscale and professional. I would recommend to anyone purchasing or leasing. Very knowledgeable sales team. I would recommend to anyone purchasing or leasing. Very knowledgeable sales team. More

After trying to locate an x4 anywhere on the east coast from Va to Maine, and being less than happy with the customer care I received at a few local dealers, I nearly gave up my search. I was fortunate to from Va to Maine, and being less than happy with the customer care I received at a few local dealers, I nearly gave up my search. I was fortunate to stumble across Peter and BMW Barrington online. He was accessible for a multitude of questions and made the process unbelievably smooth. From taking videos for me in a snow storm to recommending THE BEST (price and service) transport company to deliver my new car to my home in NY, he was top notch start to finish. Respectful, knowledgeable and very professional: the process with Peter was seamless. Thank you !!!! More

BEYOND UNPROFESSIONAL, SALES PEOPLE ARE "KIDS IN A CANDY STORE" POORLY TRAINED AND PARTIALLY SUPERVISED SO MANY WEIRD THINGS SAID DURING TWO "EXPERIENCES" DURING THE PAST MONTH--AVOID THIS ONE AND DONE "E STORE" POORLY TRAINED AND PARTIALLY SUPERVISED SO MANY WEIRD THINGS SAID DURING TWO "EXPERIENCES" DURING THE PAST MONTH--AVOID THIS ONE AND DONE "EXPERIENCE." More

BMW did not have a x3 in the show room for viewing even though it has a new body style. It’s winter weather and to cold to view and drive outside. though it has a new body style. It’s winter weather and to cold to view and drive outside. More