Tom Ambat

SOLD A RUSTY UN-INSPECTED VEHICLE. I purchased the brakes for the Highlander and have been informed that the clunk isn’t even from the brakes prior to installing. I’ve been informed t I purchased the brakes for the Highlander and have been informed that the clunk isn’t even from the brakes prior to installing. I’ve been informed that the vehicle is almost unsafe to drive due to apparently the clunk coming from the front struts and possible rear which are likely what’s causing the vibration as well. I was shown them and they are completely rusted. This car was NOT inspected! This is an EXPENSIVE replacement and Fields how can you possibly sell a vehicle like this. The clunk has been there the entire time and others thought it was brakes from driving it. But it seems with further inspection that the struts are corroding away I’ve included pics. May be more or less to it idk my mechanics all want a lot more money to inspect further which I haven’t done yet. Original: I’m not writing this expecting anything. I’m just frustrated that I have to spend 1k on a car I recently bought. I feel like the disrespect is something ppl should know. I bought a used 2017 Toyota Highlander from Fields BMW about two months ago and traded in my 2021 Subaru Outback. We looked at the Highlander multiple times because we wanted to make sure it would be safe and reliable for my mom. The attitude from sales manager started here. Before buying it, the dealership put new tires on it. Had a shake in the steering wheel and was told they would take care of it. After buying it, I kept calling about getting the wheels balanced and told the service department would contact me. They never did. When I finally got the car in, NONE of the wheels were balanced. (Still has a vibration post repair) Car was clunking since I bought it (which I did express on the visit to get the tires balanced). My mom told me the brakes felt odd and made a noise. I started driving it myself and agreed something was wrong. The brakes are indeed not very good. I called the sales manager Tom, and simply asked if they did the brakes before selling the car and if they would be willing to help with possible replacement. I wasn’t demanding anything and even asked if they could just help with the labor. I knew he might say no. I understand I bought a used car and that two months had passed. But his attitude was the problem. He became defensive and passive-aggressive, then brought up how my Subaru supposedly needed $7,000 worth of work. There’s this underlying egotistical attitude of “I’m the big guy here, and you’re bothering me.” Every time. You have to be careful how you talk because it feels like he’s one sentence away from crashing out on you and whining. I get anxiety calling because I’m scared of how he’ll react. Guy just needs to smile or intake some positivity. Humans should treat each other as equals. What makes it worse is throughout the buying process I kept hearing, “This is Fields. We’ll take care of any issues.” When an actual issue came up, the attitude changed. Acted like the money was coming out of his bank account and not a million dollar dealership franchise. I do not believe that the Highlander was inspected: torn wipers, none of the tires balanced, questionable brakes, an oil change sticker from over a year ago (they claimed it was done but Toyota dealer did not agree based on the oil change a week post purchase), dog hair all over carpets, and what looked like an entire nest inside the cabin air filter (disgusting). To be fair, Tom did replace the wipers and the dealership balanced the wheels for free. I understand that I bought a 10-year-old used car. I’m not expecting a brand-new vehicle. I expect a dealership to properly inspect what they sell and treat customers with basic respect. I don’t care that they refused to fix the brakes. I care about the way I was treated when I asked. I genuinely hope he gets an attitude adjustment and learns the words “sorry” and “thank you”. Learn that you can tell someone no without acting like they’re beneath you. I bought a $26,000 Toyota, not a $70,000 BMW. That shouldn More

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I bought a certified pre-owned BMW from Fields with the help of Tom Ambat. He was professional and personable and communicated regularly to keep me up to date on all the steps with my trade-in and tinting help of Tom Ambat. He was professional and personable and communicated regularly to keep me up to date on all the steps with my trade-in and tinting the windows of the new vehicle before I picked it up. I had a great experience at Fields and recommend them. More

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This is the worst dealership you can deal with in my opinion and the owner Dan Fields is a joke. They lied to me about the condition of a car. They are the typical used car salesman. Plenty of other com opinion and the owner Dan Fields is a joke. They lied to me about the condition of a car. They are the typical used car salesman. Plenty of other companies to use. I have seen the many bad reviews and do not be their next victim, be smart and look elsewhere. More

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Great buying experience at Fields BMW We were in the market for a new car and Fields was the first and only dealership we went to. Tom Ambat was great to work with! We valued his knowl We were in the market for a new car and Fields was the first and only dealership we went to. Tom Ambat was great to work with! We valued his knowledge, expertise, and excellent customer service. The buying experience at Fields is top notch and we are very happy with the BMW we ultimately decided to purchase. We would definitely buy from Fields again and would highly recommend them to others. More

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Great Knowledgeable Staff The service at this dealership is awesome. Everyone from Sales, Service, to the cafe is wonderful . Friendly staff that makes you feel like family. I The service at this dealership is awesome. Everyone from Sales, Service, to the cafe is wonderful . Friendly staff that makes you feel like family. I highly recommend Fields BMW Northfield for all of your BMW needs. More

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Got What I Wanted Tom was easy to work with and made the transaction easy. Left no concerns or issues. Held the car for me over a few days. Thanks Tom was easy to work with and made the transaction easy. Left no concerns or issues. Held the car for me over a few days. Thanks More

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Pleasant buying experience I emailed the dealership after finding the car online. Tom called me back and the next day I drove out of state to the dealership, test drove the vehi I emailed the dealership after finding the car online. Tom called me back and the next day I drove out of state to the dealership, test drove the vehicle and put a down payment on it. Tom was helpful with getting the accessories installed that I wanted. I came back a week later and the car was ready to go. The dealership allowed me to park in an area of the showroom so that I could install a temporary paint protection film on the front of the car for the drive home. Tom followed up with me a week later. Excellent customer service. More

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Really good experience buying car for aging mother We shopped three other local car dealers tying to find a car that would hit criteria for our aging mother before we landed at Fields. It was a good Go We shopped three other local car dealers tying to find a car that would hit criteria for our aging mother before we landed at Fields. It was a good Goldilocks experiment. One dealer felt a little slick, one felt a bit uninterested in helping, the third just didn’t hit the mark somehow. We went to Fields just to have a quick look. We were met with several very helpful staff that answered all our questions right away and let us know that they had any info we might need and very much wanted to help. And it worked. We got an excellent deal on a loaner model that was a great price and had every option we were after. It was hands down the best feeling dealership in terms of helpful staff willing.to listen and inform. the ‘geniuses’ were really great. More

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