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Bill Jacobs BMW
Naperville, IL
3,582 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust.
For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 3,582 reviews
April 29, 2026
Bill Earnest and the entire team treat you like family here! Easy to work with and Mike Alder made sure my machine was exactly what I wanted. Also highly recommend the performance center delivery. S here! Easy to work with and Mike Alder made sure my machine was exactly what I wanted. Also highly recommend the performance center delivery. Simply outstanding! More
by Patrick.mclees23
April 29, 2026
Just picked up my Bmw from service today. I was helped by Alex Flinn and he did a great job. I was worried that switching from Mercedes to Bmw that I would lose the great customer service. Bu I was helped by Alex Flinn and he did a great job. I was worried that switching from Mercedes to Bmw that I would lose the great customer service. But in fact, I feel like I’m treated better at Bmw. More
by Paul
Employees Worked With
Alex Flinn
April 28, 2026
Alex Flinn is easy to work with and helped me out with the insurance company. I had to replace a front windshield. My car was finished up the next day with no issues. This was great service the insurance company. I had to replace a front windshield. My car was finished up the next day with no issues. This was great service More
by Syed
Employees Worked With
Alex Flinn
April 28, 2026
This was an excellent experience from start to finish. Stefan was incredibly knowledgeable, thorough, and easy to work with. He took his time explaining everything about the vehicle without ever making me Stefan was incredibly knowledgeable, thorough, and easy to work with. He took his time explaining everything about the vehicle without ever making me feel pressured, which I really appreciated. It was clear he genuinely wanted me to feel confident in my decision, and he went the extra mile to make sure I drove away completely satisfied. Rayyan, one of the BMW Geniuses, did a great job walking me through all the features and technology. He made everything simple to understand and personalized the setup so it was exactly how I wanted it. Gigi made the entire negotiation process feel smooth and stress-free. She was approachable, professional, and made what is usually the most uncomfortable part feel easy. Overall, a top-tier experience—highly recommend working with this team. More
by Agnes
April 27, 2026
The operation of service was smooth and effortless. My vehicle was repaired and delivered on time as promised. Alex Flinn was my service advisor and did a great job. My vehicle was repaired and delivered on time as promised. Alex Flinn was my service advisor and did a great job. More
by Franklin
Employees Worked With
Alex Flinn
April 27, 2026
Alex has been nothing but special to us. He’s kind honest and gives us a ton of information. My husband and I are definitely going to be buying another BMW. He’s kind honest and gives us a ton of information. My husband and I are definitely going to be buying another BMW. More
by Sharon
Employees Worked With
Alex Flinn
April 25, 2026
Super professional service from my agent Jeff. He explained everything from start to finish and answered all my questions. The service technician's video of all the services provided was great. He explained everything from start to finish and answered all my questions. The service technician's video of all the services provided was great. More
by deve19
Employees Worked With
Jeff Hulsebus - five stars
