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Bill Jacobs BMW
Naperville, IL
3,581 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust.
For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 3,581 reviews
July 03, 2026
My service writer, Jeff, went the extra mile for me and was a pleasure to work with. This is refreshing when using a dealer service department. was a pleasure to work with. This is refreshing when using a dealer service department. More
by sidjohansen
Employees Worked With
Jeff Hulsebus
June 30, 2026
Just completed regular service on our X3 at Bill Jacobs and it was a great experience. Our Service Advisor Jeff Hulsebus listened intently as we described some day-to-day driving concerns, and he was quick and it was a great experience. Our Service Advisor Jeff Hulsebus listened intently as we described some day-to-day driving concerns, and he was quick to get us a quote for replacement tires which we had installed. Once Jeff had a good feel for the likely service time he proactively offered a loaner which was super helpful. More
by bmartin10214
Employees Worked With
Jeff Hulsebus
June 28, 2026
The people in this dealership are extremely cooperative and nice and professional. I would recommend them to anyone and nice and professional. I would recommend them to anyone More
by farzad
June 26, 2026
Kevin was great to work with , not to mention super friendly and personable. Would highly recommend for anyone to ask for Kevin. friendly and personable. Would highly recommend for anyone to ask for Kevin. More
by Cmoyers718
June 25, 2026
I recently purchased a new BMW x2 from Bill Jacobs BMW in Naperville, and the experience was excellent from start to finish. Josh Schneider provided outstanding customer service--knowledgeable, transparent, Naperville, and the experience was excellent from start to finish. Josh Schneider provided outstanding customer service--knowledgeable, transparent, and attentive throughout the entire process. The dealership was organized, efficient, and easy to work with. I'm extremely pleased with my new BMW and highly recommend both Bill Jacobs BMW and Josh Schneider! More
by gmasandy2009
Employees Worked With
June 25, 2026
Josh at Bill Jacobs was great! He made our experience easy and showed us all of our options clearly and met our needs perfectly. He made our experience easy and showed us all of our options clearly and met our needs perfectly. More
by Matt
Employees Worked With
June 23, 2026
I purchased my new 340I from Bill Jacobs because of their reputation and fair pricing. Love my Car reputation and fair pricing. Love my Car More
by heaterfixer54
Employees Worked With
June 22, 2026
Our experience at Bill Jacobs BMW was top notch from start to finish. This was our second purchase from them and we will be back! start to finish. This was our second purchase from them and we will be back! More
by KBBMW
June 18, 2026
This was our second time purchasing a car from Bill Jacobs BMW, and once again they exceeded every expectation!! My parents recently bought a car, and the experience from start to finish was absolutely Jacobs BMW, and once again they exceeded every expectation!! My parents recently bought a car, and the experience from start to finish was absolutely outstanding! A huge thank you to Stefan, who was truly exceptional!! He was knowledgeable, patient, honest, and genuinely cared about making sure my parents found the perfect car at the best price!! At no point did we feel pressured! His professionalism, kindness, and attention to detail made the entire process smooth, stress-free, and truly enjoyable.!! It's very rare to find a dealership with this level of integrity and customer service! After two incredible experiences, we wouldn't think of going anywhere else. If you're looking for a dealership that truly puts its customers first, ask for Stefan. He'll make sure you're taken care of. Highly recommend! A huge shout out to Khalil as well!! He was there every step of the way!! More
by Jenni Jacobson
