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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,012 Reviews
Call Service Center (630) 718-2800

1,012 Reviews of Bill Jacobs BMW - Service Center

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June 11, 2024

Alex was very professional. We have an older 3-series that needs some work. I appreciated his honesty and feedback regarding what direction we should go. More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
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Helpful
June 10, 2024

Alex Flinn has been a big part of why we chose BMW over other brands. He truly does care about his customers and wants to assure them a happy experience. More

by Wendy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
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Helpful
June 08, 2024

Thank you to Mike Alwin for the attention to detail in come in for service, Mike is a great asset to Bill Jacob’s. More

by Alex N
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
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Jun 10, 2024 -

Bill Jacobs BMW responded

Alex, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We are always more than happy to assist you if anything else comes up. Take care!

Helpful
June 07, 2024

Overall, this was the best experience. Alex Flinn was great at following up and even added any coupons that were available. I really love the service here. More

by Raj
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
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Jun 08, 2024 -

Bill Jacobs BMW responded

Hi Raj, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
June 06, 2024

Great all around service from Alex Flinn. He made sure to have my vehicle ready for pick up, and did not keep me waiting. I would recommend Alex for your service. Thank you. More

by Natasha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Jun 08, 2024 -

Bill Jacobs BMW responded

Hi Natasha, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
June 05, 2024

My 5-series recently was towed into Bill Jacobs BMW. Alex was kind enough to lend me a loaner car while the diagnosis was being performed. The repair cost wasn’t too expensive thankfully. I really liked More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Jun 06, 2024 -

Bill Jacobs BMW responded

Hi Brian, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
June 04, 2024

Mike Collins is always helpful and responsive. If he doesn't know the answer, he will get you to somebody who does. More

by fbs
Recommend Dealer
Yes
Employees Worked With
Mike Collins
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Jun 07, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We are always more than happy to assist you if anything else comes up. Take care!

Helpful 1
June 04, 2024

Alex is the best service advisor I have ever worked with. Our family appreciates his honesty and integrity over the years. More

by Frank
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Jun 07, 2024 -

Bill Jacobs BMW responded

Hi Frank, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jun 07, 2024 -

Bill Jacobs BMW responded

Frank, thank you so much for the positive review! Thank you again for the great review!

Helpful
June 03, 2024

Alex Flinn provides prompt and friendly service. He was very knowledgeable and even applied any coupons that were available with the service. Love this dealership. More

by Robyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Jun 05, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We hope to be of service to you again in the future. Best wishes, Bill Jacobs BMW

Helpful
June 03, 2024

Excellent customer service. Jeff Hulsebus was very helpful and easy to work with. Minimal wait time for service. Highly recommend. More

by KM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebus
Report | Print
Jun 05, 2024 -

Bill Jacobs BMW responded

Hi, we are glad we could help! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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