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BMW of Orland Park

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.6
920 Reviews
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11030 W 159th St

Orland Park, IL

60467

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Showing 920 reviews

June 05, 2024

Seraj is a Damm good salesman to get my attention he sold me 2 vehicles I appreciate hit More

by hd.513
Recommend Dealer
Yes
Employees Worked With
Seraj Abughoush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vince Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

BMW of Orland Park responded

We're delighted to hear that Seraj was able to assist during both of your vehicle purchases! Thanks so much for choosing BMW of Orland Park and we hope to see you soon.

Helpful
June 05, 2024

Great customer services and providing customers with video updates during waiting period .Will continue to get my service here. More

by DNMK123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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Jun 05, 2024 -

BMW of Orland Park responded

Thank you for the fantastic feedback! We're delighted to hear that our video updates and customer service at BMW of Orland Park made a positive impression. We look forward to serving you again!

Helpful
June 04, 2024

Asked if they offer few months of trial for XM radio and about extended warranty and still haven’t heard back. Asked about trade in and they said only if I used their finance. I agreed they ran my credit th More

by ccperez16
Recommend Dealer
No
Employees Worked With
Joseph DiGiovanni
4.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Kowal
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2024 -

BMW of Orland Park responded

We sincerely apologize for any inconvenience you experienced during your recent interaction with us. Providing excellent customer service is our top priority, and it's disappointing to hear that we fell short of your expectations. We would love the opportunity to turn things around for you. After reviewing your customer profile, we did not appraise your vehicle in store. We would be happy to get that done for you along with extended warranty options. As for XM radio, we do not have an option for a free trials and apologize for that. Thank you for bringing these issues to our attention. We value your feedback and are committed to improving our service based on your input. Please contact our management team at 708-460-4545 to make things better. Best Wishes, BMW Of Orland Park

Helpful
June 03, 2024

My service with James Hatchett was excellent! As always James is, pleasant professional and thorough. James was effective and patient working with a new insurance company to cover the cost of t More

by LADYJET27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
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Jun 03, 2024 -

BMW of Orland Park responded

Thank you for sharing your experience with BMW of Orland Park. We're glad to hear James provided excellent service, but we're sorry about the issue with Jason and will address it internally. Your feedback is valuable, and management may reach out if needed. Safe travels!

Helpful
June 01, 2024

Need to improve this process for returning cars after services, wait out front is long. Not a fan of their new 3% surcharge on credit card payment especially after dropping $2300 on a service More

by Kev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Helpful
June 01, 2024

Jason Jakubowski ordered the parts I needed. Part s came in exactly when he said they would. Jason called and the very next day the repair was completed. Cant ask for much MORE! More

by YMAPPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vosler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alvin Crowder
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2024 -

BMW of Orland Park responded

We're delighted to hear that Jason provided such efficient service at BMW of Orland Park! Thanks for sharing your positive experience, and we're here if you need anything else.

Helpful
May 30, 2024

Chris Robinson was great to work with. Very helpful. Mike the Finance Manager was a ball buster, as all dealer Finance Managers are. More

by rick@benzaco.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Samantha Huff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

BMW of Orland Park responded

Thanks for the feedback, Rick! We're glad to hear Chris was helpful and that you had a positive experience overall at BMW of Orland Park. Enjoy your new ride!

Helpful
May 30, 2024

Very professional dealership. The service team excellent when it comes to scheduling service and repair information. More

by REGINA6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Service Department
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May 30, 2024 -

BMW of Orland Park responded

Thank you for the kind words! We're glad to hear our service team at BMW of Orland Park provided excellent support. We appreciate your feedback and look forward to assisting you again in the future!

Helpful
May 30, 2024

Jason Jakubowski is an outstanding communicator with a strong knowledge of all the vecicles brought in for service . More

by PCONWAY8687
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
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May 30, 2024 -

BMW of Orland Park responded

We're delighted to hear that Jason's communication and expertise made a positive impact during your visit to BMW of Orland Park. Thanks for sharing!

Helpful
May 30, 2024

During my 5 hour service wait I would have appreciated free access to water and snacks. I expect this at a luxury car dealership. I understand you are under construction but the makeshift coffee area was More

by NAPER1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I worked with service
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