Dion Grace
Dion Grace at BMW of Orland Park

Dion Grace

Service Client Advisor

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

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4.6
223 Reviews
4.6

223 Reviews

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223 Reviews of Dion Grace

October 11, 2026

Dealership Rating
Employee Rating

Dion was great to work with and made this a seamless experience, including transportation as needed: More

by Atlstl18
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Oct 11, 2026

BMW of Orland Park responded

It was our privilege to serve you, thanks so much! - The BMW of Orland Park Team

September 05, 2026

Dealership Rating
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The service department in this dealership is horrible. No communication and they do not follow through on expectations. More

by jcrahn
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Recommend Dealer
No

Other Employees Tagged: Jordan Vieceli

Sep 11, 2026

BMW of Orland Park responded

We're disappointed to receive your feedback and apologize that our service department let you down. We always aim for clear communication and follow-through, so this is concerning to hear. If you could give me a call directly and share more details about what happened, we would like the opportunity to make things right. Thank you, Eddie Marquie - Service Manager - 708-460-4545

July 11, 2026

Dealership Rating
Employee Rating

Everyone one is friendly an offers a smile. They focused on creating a great environment. The car service was on time and the car was cleaned as promised. More

by JOHN LEITELT
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Max Adamczyk

Jul 13, 2026

BMW of Orland Park responded

John, it makes us happy to hear that you had a seamless and timely service experience here at BMW of Orland Park. We look forward to seeing you again down the road.

June 29, 2026

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Helpful and friendly place to visit and cleaning environment I will refer them to other people More

by THOMASLELA39
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Recommend Dealer
Yes

Other Employees Tagged: Steven Anderson

Jun 30, 2026

BMW of Orland Park responded

Here at BMW of Orland Park, we are always thankful for positive feedback from our customers. Thank you, Thomas!

June 10, 2026

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Employee Rating

The dealership was nice the staff helpful. I communicated to the staff taking the car in Deon who helped me also. Please don’t let the drivers side window down it won’t go back up. When my car More

by TELLIEHOWARD
Service Price Transparency
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Recommend Dealer
No
Jun 12, 2026

BMW of Orland Park responded

We appreciate your feedback and are truly sorry for the issues you've experienced with your vehicle's window. It's concerning to us that this happened despite your initial request, and we apologize for any inconvenience this has caused. We would like to address these concerns as soon as possible, so please call me at your earliest convenience. Thank you, Eddie Marquie - Service Manager - 708-460-4545

June 04, 2026

Dealership Rating
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I appreciate the professionalism and personal attention shown to me by Jason during my visit. More

by ELVISPARKER415
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jason Jakubowski

Jun 04, 2026

BMW of Orland Park responded

We are so happy that our BMW of Orland Park team delivered an excellent experience. Jason will appreciate your kind words. Thank you, Elvis!

May 31, 2026

Dealership Rating
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To whom this may concern the service was great everyone was very nice and friendly that meant a lot More

by LASHANABANKS
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Recommend Dealer
Yes
Jun 01, 2026

BMW of Orland Park responded

Thank you for stopping by to leave BMW of Orland Park a wonderful review!

May 25, 2026

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Employee Rating

Everything went well, I was very happy with the service I received on yhe day of my appointment More

by CRYSTAL_REYNOLDS2007
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Recommend Dealer
Yes

Other Employees Tagged: James Hatchett, Steven Anderson

May 27, 2026

BMW of Orland Park responded

Thank you for stopping by to leave BMW of Orland Park a wonderful review!

May 12, 2026

Dealership Rating
Employee Rating

Dion was efficient, professional, and extremely knowledgeable about my M4. Very pleased with the analysis and thorough inspection. It appears that this dealership improves their service and techn More

by DONHAMER
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Recommend Dealer
Yes
May 12, 2026

BMW of Orland Park responded

Thank you for sharing your fantastic feedback about Dion and our team! We're so glad you enjoyed your experience, and look forward to working with you again at BMW of Orland Park, Don.

May 04, 2026

Dealership Rating
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Services were exceptional from all staff involved. I always have a pleasant experience with every visit More

by ADAVIS7169
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 05, 2026

BMW of Orland Park responded

We’re delighted to hear that you always have such a pleasant and exceptional experience here at BMW of Orland Park. Your feedback means a lot to us!

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