James Hatchett
James Hatchett at BMW of Orland Park

James Hatchett

Service Client Advisor

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

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4.8
266 Reviews
4.8

266 Reviews

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266 Reviews of James Hatchett

October 31, 2026

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Employee Rating

James was great, kept me up to date on everything, explained everything thoroughly, and the process went as I was told More

by ABADER1972
Service Price Transparency
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Recommend Dealer
Yes
Oct 31, 2026

BMW of Orland Park responded

Thanks for sharing your experience with James and our team! We appreciate your business and hope to see you again at BMW of Orland Park! Safe travels!

October 28, 2026

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Happy with my service started my appointment on time service writer was very apologetic because they were shortstaffed. Not a big deal for me. Young man was very professional. Thank you. More

by JILLDESI
Service Price Transparency
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Recommend Dealer
Yes
Oct 28, 2026

BMW of Orland Park responded

Thank you for choosing BMW of Orland Park and sharing your positive experience with our team. We look forward to serving you again down the road!

October 27, 2026

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Employee Rating

James Hackett went above and beyond to help with an unexpected issue that came up when I thought I was only bringing the car in for brake fluid service and an oil change. More

by Jan
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Recommend Dealer
Yes
Oct 27, 2026

BMW of Orland Park responded

Jan, thank you for sharing your positive experience with James and the team. We’ll pass along your five stars to him. Thanks for choosing BMW of Orland Park!

October 26, 2026

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Very good and very professional will always be my dealer and will refer someone else More

by rochesterkeith254
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Joe McFadden, Vince Moreno

Oct 26, 2026

BMW of Orland Park responded

Thank you for supporting BMW of Orland Park, we appreciate your business!

October 23, 2026

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The associate that attended to me was courteous and kept updating on the service progress. More

by Jchange
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Recommend Dealer
Yes
Oct 23, 2026

BMW of Orland Park responded

It makes us so happy to see positive reviews. Thank you from all of us at BMW of Orland Park!

October 17, 2026

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Employee Rating

They do an excellent job with the maintenance of my truck overall just amazing job for me More

by sanders_takisha38
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Oct 17, 2026

BMW of Orland Park responded

This is a fantastic review! Thanks from the entire team at BMW of Orland Park.

October 10, 2026

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Employee Rating

Service was great and james took care of everything for us James is very knowledgeable about the programs for service More

by Troy jones
Service Price Transparency
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Recommend Dealer
Yes
Oct 10, 2026

BMW of Orland Park responded

Troy, thank you for sharing your experience with James and our team! We appreciate your business and hope to see you again at BMW of Orland Park. Safe travels!

October 10, 2026

Dealership Rating
Employee Rating

James is amazing he makes sure he finds the programs for repairs James is very knowledgeable about the service and time frames More

by Troy jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 10, 2026

BMW of Orland Park responded

Troy, your review made our day! We're glad James provided such knowledgeable and helpful service. Thank you from all of us at BMW of Orland Park!

October 08, 2026

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Simply Fantastic! And… ALL the TIME! Service with a smile, solution driven, super courteous, always time conscious and the coffee along with the waiting area truly sec More

by AAMCCLELLANBROWN
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Oct 08, 2026

BMW of Orland Park responded

Thank you for your loyalty and for sharing your positive feedback about the BMW of Orland Park team. We look forward to serving you for many more years to come! Safe travels!

September 30, 2026

Dealership Rating
Employee Rating

James is always a great help ro me great service he takes great care of me when I come More

by COUNTRYTIME166
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Oct 02, 2026

BMW of Orland Park responded

Thank you for sharing a positive review of James and BMW of Orland Park!

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