James Hatchett | Page 27

The dealership is nice but the service person Jason J. was awful! I came in for an oil change and I got the feeling I was disturbing him? He told me after the oil change that he would not reset the oil was awful! I came in for an oil change and I got the feeling I was disturbing him? He told me after the oil change that he would not reset the oil counter and when I asked why, he started talking in circles about why I should not change my oil. This guy has the personality of a postage stamp! I have owned four BMW's in the past and never has the dealership refuse to reset the counter. After I left, I had the feeling that maybe Zeigler BMW did not change my oil? Overall, I had a horrible experience at Zeigler BMW! I will definitely mention my experience to my friends that are BMW owners! Lastly, I have work with James Hatchet in the past and he is always outstanding, Jason could learn a lot from James Hatchet!!! More

by JCTHRASHER1 Verified Customer Verified Customer

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Always a pleasant experience. James was very professional and sweet. He listened to me and addressed my questions James was very professional and sweet. He listened to me and addressed my questions More

by ROSEDORE Verified Customer Verified Customer

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I loved the experience! The price is what I did not like lol! I would highly recommend Dion! The price is what I did not like lol! I would highly recommend Dion! More

by JENNIFERGOODRUM Verified Customer Verified Customer

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James commitment to delivering top-notch service sets the high standard for the Orland Park BMW team... ✌️❤️ high standard for the Orland Park BMW team... ✌️❤️ More

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Terribly Disappointed! We visited on the Orland location on 6/21/24 and sadly waited onsite for a tire repair/change and window inspection from 9:30 am to 4:30 pm. Long sto We visited on the Orland location on 6/21/24 and sadly waited onsite for a tire repair/change and window inspection from 9:30 am to 4:30 pm. Long story, short Corey gave little to no updates, insisted we contact the warranty office on their behalf and did not follow through with us. Each time we attempted to check in Corey was either on another call, lunch break or some “meet up” in the garage work area. Regrettably, this was the worst service we’ve received at BMW Orland Ziegler. I’ve never felt so invisible in my entire life! I believe in 2nd chances but I’m just not sure how Corey or Ziegler can redeem this subpar neglectful service. More

by Ragsdale Verified Customer Verified Customer

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Amazing sales and service from Zeigler BMW of Orland! Repeat customer and will always come back Repeat customer and will always come back More

by KUPIECJE Verified Customer Verified Customer

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