This is strictly for service/repair department as my - Coronel
This is strictly for service/repair department as my sales experience was good. Bought a 2025 Mini Cooper from Braman Mini of Miami. There is an issue where music streaming via Iphone gets interrupted frequently. Took it Monday Jul 29 for service. Today is August 9 and are delivering it without solving the issue. Here is the series of problems I have identified in the customer service tasks: 1. They received the car on Monday Jul 29. They were only able to assign a mechanic on Tuesday August6. Why would they wait for so long with the car in their shop if no one is going to look at it? Wouldn't it be fair to schedule the appointment close to when the mechanic is available? 2. They found no issues and tried to guess if it was not a problem with my daughter's iphone I quickly stated that it happens with all iphones in my household. Moreover I explained that it does not happen with any of my other cars. Their second "guess": It must be that you have too many apps open and then they told me that the car was ready for pickup. Went over there and used my own iphone to show them the issue. After two weeks with the car the service rep concluded that there was indeed an issue and that I would need to leave the car for them to replace "a part". As i was leaving with a loaner, the service rep's boss asked me to try one more time now with him beside me. They unpaired the phone, reset everything, and in the end the issue persisted. 3. asked me to leave the car. This was Wed. Yesterday they called me stating that it is not a faulty part the origin of the problem but a software update that needs to be done ONE MONTH FROM NOW. This is a joke. They say that since it is a 2025 new model car that there are still things that require adjustment.
While I appreciate they saving me the drive to pick up the car (and they are delivering it without FIXING THE ISSUE), i do not appreciate that it is almost 2 pm and the car is not here, when they promised to deliver it between the hours of 10 AM to 12 PM.
I will need to take the car back a month from today to see if indeed the software update becomes available (doubt it) and if it does fix the problem.
Hope this long story helps anyone who might be considering buying a 2025 minicooper and experiencing the same issue.
Jose Coronel
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