The BMW Store

Cory was awesome when we visited for a recall. Bought tires at that time and had to have one replaced under warranty they squeezed us in next day and replaced under warranty Bought tires at that time and had to have one replaced under warranty they squeezed us in next day and replaced under warranty More

Paul Kolleck and Susan ward provided excellent service. Would recommend them anytime. They covered all the bases. Would recommend them anytime. They covered all the bases. More

Jeremy Is One of the Reasons I Keep Coming Back to The BMW Store! I want to take a moment to personally recognize Jeremy in the service department at The BMW Store. It's easy to leave a review when som BMW Store! I want to take a moment to personally recognize Jeremy in the service department at The BMW Store. It's easy to leave a review when something goes wrong, but I think it's just as important to recognize someone who consistently gets it right. Jeremy is one of those people who makes you feel like you're more than just another customer or service appointment. He genuinely cares about the people he works with, takes pride in what he does, and goes out of his way to make sure you're taken care of. Most recently, Jeremy helped with the service on my M3 Competition, and once again, he delivered the kind of experience that has earned my trust and loyalty. I never feel like I'm being rushed through the process or simply handed a set of keys and a bill. He takes the time to communicate, answer questions, and make sure I'm comfortable with everything. What stands out most to me is the relationship Jeremy has built with me as a customer. I know I can count on him, and that peace of mind means a lot when you're trusting someone with a vehicle you take pride in owning. I've purchased multiple BMWs from The BMW Store, including my recent i4, and while the vehicles themselves are certainly a reason I keep coming back, people like Jeremy are what truly make the difference. You can buy a BMW from a lot of places, but finding someone who takes a personal interest in making sure you're taken care of long after the sale is something special. Jeremy, I genuinely appreciate the way you do business, the pride you take in your work, and the way you treat me every time I come in. You've earned my trust, my respect, and my continued business. The BMW Store is fortunate to have you, and I'm fortunate to have someone I know I can count on when my vehicles need attention. Thank you for everything! More

Outstanding Experience – Above and Beyond the Sale! I want to recognize George, Paul, and Jeremy at The BMW Store for an exceptional experience throughout the purchase of my new BMW i4, the trade of I want to recognize George, Paul, and Jeremy at The BMW Store for an exceptional experience throughout the purchase of my new BMW i4, the trade of my X3 M40i, and the service on my M3 Competition. What really stood out was that this wasn't simply about selling me another vehicle. Making the switch from a gasoline-powered BMW to an EV was a significant decision, especially considering I drive approximately 600 miles a week. Rather than just focusing on getting the deal done, they took the time to walk through the numbers, evaluate charging options, look at charging locations and routes, and even help calculate the potential operating cost savings based on my actual driving habits. That level of attention and willingness to educate a customer goes well beyond what I would consider a typical dealership experience. In many ways, it felt as much like mentoring someone through the transition to electric ownership as it did purchasing a vehicle. They also went out of their way to work with me on the trade value of my X3, which I originally purchased from them, and provided outstanding service on my M3 throughout the process. That consistency across sales, trade-in, and service says a lot about how they value their customers and build long-term relationships. I've owned several BMWs over the years, and I appreciate working with people who understand that purchasing a vehicle is about more than just the transaction. It's about trust, transparency, and taking care of the customer before, during, and after the sale. George, Paul, and Jeremy absolutely delivered on all three. This is the kind of experience that earns repeat business and customer loyalty. I couldn't be happier with my new i4 or the experience that got me into it. Highly recommend The BMW Store and this team! More

I’ve been going to this dealership for years. They have always provided great customer service. I will continue to use them in the future. They have always provided great customer service. I will continue to use them in the future. More

Scheduled to get car in for "recall" service work. Jeremy identified that service was on the horizon -so suggested i get that work done as well. (It saved me a trip in the near future). They also got Jeremy identified that service was on the horizon -so suggested i get that work done as well. (It saved me a trip in the near future). They also got the chip repaired that had occurred when car was in last year. Estimated a week to ten days. I had my car back in 3 days. Good communication. More

Paul Kolleck and Susan Ward from the BMW Store in Cincinnati did an amazing job of making my auto pick up a fantastic experience. No hang ups, in and out efficiently, car in impeccable condition, fin Cincinnati did an amazing job of making my auto pick up a fantastic experience. No hang ups, in and out efficiently, car in impeccable condition, finance steps as smooth as I've experienced and a takeaway bag of stuff. More

What an amazing experience buying my 2027 BMW M3 Comp. Jonathan Kumar is top notch and highly recommend thus dealership. In fact I took my original allocation from Tri-County BMW dealership to Kenwood BMW Jonathan Kumar is top notch and highly recommend thus dealership. In fact I took my original allocation from Tri-County BMW dealership to Kenwood BMW store because they were that much more professional. Nothing but the best!!! More

Great service always. The work is always impeccable. Joe is wonderful to work with in service, and always very helpful, knowledgeable, and thorough. The work is always impeccable. Joe is wonderful to work with in service, and always very helpful, knowledgeable, and thorough. More

It's always a pleasure to work with Dean and Rick. We have had a great experience for more than 20 years! Everyone is so welcoming and helpful. Great team! We have had a great experience for more than 20 years! Everyone is so welcoming and helpful. Great team! More