Matt Carelock

Easy drop off, communication,explanation of service issues and quick pick up. Luxury car experience. issues and quick pick up. Luxury car experience. More

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My maintenance was scheduled. Everything was thoroughly checked and communicated with me about my car Everything was thoroughly checked and communicated with me about my car More

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My first reaction to how well The BMW Store has treated me as a long time customer is responsiveness. My first BMW was an E30 purchased with them and now continuing to enjoy an E91 through 200,500 miles. F me as a long time customer is responsiveness. My first BMW was an E30 purchased with them and now continuing to enjoy an E91 through 200,500 miles. From last minute service needs through planned service, responsive, professional, courteous and thorough. Hats off to my service advisor, Matt Carelock, and the entire team from service techs through cashier and lot staff. Wunderbar. More

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The people I dealt with were pleasant and professional. The work was completed in a timely fashion. The waiting area was comfortable. It was a good experience overall. The work was completed in a timely fashion. The waiting area was comfortable. It was a good experience overall. More

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Realized there was a bulge in the sidewall of my tire. Showed up without any appointment. Matt replaced the tire, and handled a few warranty items and did I all same day plus gave me a ride back home! To Showed up without any appointment. Matt replaced the tire, and handled a few warranty items and did I all same day plus gave me a ride back home! Top notch service all around. More

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My car had a necessary repair fairly soon after the warranty ran out, and Matt and the BMW Store were more than fair about the cost of the repair. They responded as if the valued me as a customer. warranty ran out, and Matt and the BMW Store were more than fair about the cost of the repair. They responded as if the valued me as a customer. More

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Service was prompt and thorough. Contact was very professional. The video of my car was a nice touch. Contact was very professional. The video of my car was a nice touch. More

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Excellent service, Paul was very informative and very knowledgable,very courteous, I would recommend him to any of my family knowledgable,very courteous, I would recommend him to any of my family More

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I have used the BMW Store for many years. Their service is ALWAYS EXCELLENT.and accommodating—even for an unscheduled visit (breakdown or such). Thank you BMW Store! Their service is ALWAYS EXCELLENT.and accommodating—even for an unscheduled visit (breakdown or such). Thank you BMW Store! More

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I have bought six BMWs over the years… and four of them (all new) came from BMW Store. I just bought a 240iX. Dean was in charge of the selling process. (all new) came from BMW Store. I just bought a 240iX. Dean was in charge of the selling process. More

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