Susan Ward

Paul Kolleck and Susan ward provided excellent service. Would recommend them anytime. They covered all the bases. Would recommend them anytime. They covered all the bases. More

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Paul Kolleck and Susan Ward from the BMW Store in Cincinnati did an amazing job of making my auto pick up a fantastic experience. No hang ups, in and out efficiently, car in impeccable condition, fin Cincinnati did an amazing job of making my auto pick up a fantastic experience. No hang ups, in and out efficiently, car in impeccable condition, finance steps as smooth as I've experienced and a takeaway bag of stuff. More

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It's always a pleasure to work with Dean and Rick. We have had a great experience for more than 20 years! Everyone is so welcoming and helpful. Great team! We have had a great experience for more than 20 years! Everyone is so welcoming and helpful. Great team! More

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I just took delivery of BMW's new breakthrough EV, the iX3, from the BMW Store. Working with Emily and Ric, I ordered the car on May 6, the day that BMWUSA opened the order bank. Ric placed the order im iX3, from the BMW Store. Working with Emily and Ric, I ordered the car on May 6, the day that BMWUSA opened the order bank. Ric placed the order immediately, getting me near the front of the line in the USA. Emily was kind, knowledgeable, and professional keeping me informed on the car's progress from the factory in Europe to delivery to the dealership. This is my third purchase from The BMW Store since 2004. My buying experience was outstanding in every respect from ordering to trade-in to delivery on the first day allowed by BMWUSA. This dealership keeps getting better, with great people in every corner of the operation. More

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Paul Kolleck is great! He makes the process easy! Also Susan Ward is the best! He makes the process easy! Also Susan Ward is the best! More

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Great service and great product. There’s nothing else to say. I’d recommend Paul at the BmW store to anyone There’s nothing else to say. I’d recommend Paul at the BmW store to anyone More

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Professional prompt courteous and family oriented service. Love my new BMW X1. Consistently is key, as long as I continue to get personalized service I will definitely be a return customer for life! service. Love my new BMW X1. Consistently is key, as long as I continue to get personalized service I will definitely be a return customer for life! More

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Ordered car built to my specs. It took a bit longer than expected but the results were impressive. It took a bit longer than expected but the results were impressive. More

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I was very impressed with my salesman! He was very knowledgeable and compassionate… He covered all the bases with the assurance of how elated I would be with my purchase. He made the entir He was very knowledgeable and compassionate… He covered all the bases with the assurance of how elated I would be with my purchase. He made the entire experience very pleasant and exciting! More

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Fantastic experience, Kumar made everything quick and seamless. I would absolutely recommend him to anyone looking to get into a BMW. seamless. I would absolutely recommend him to anyone looking to get into a BMW. More

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