Susan Ward
Susan Ward at The BMW Store

Susan Ward

BMW Genius

The BMW Store

6131 Stewart Road
Cincinnati, OH 45227

5.0
648 Reviews

Susan comes to The BMW Store with vast sales and customer service experience. She thoroughly enjoys meeting new people and helping them find exactly what they love, a great fit for the BMW brand! In her free time you will most likely find Susan spending time with her family or singing at special events and weddings.

5.0

648 Reviews

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648 Reviews of Susan Ward

May 12, 2026

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Employee Rating

Working with The BMW Store is always a great experience. Paul, Susan and everyone are a joy to work with. More

by Smscottcpc
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Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Paul Kolleck

May 13, 2026

The BMW Store responded

Thank you for your positive feedback. We appreciate your kind words about our team at The BMW Store.

May 07, 2026

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From picking out the right BMW (2026 X5), to programming the car, to purchasing, and a thank you swag bag from the manager as I drove away - was an amazing experience! The team is the reason I keep coming b More

by angela.ellard
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
May 12, 2026

The BMW Store responded

We appreciate your detailed feedback and are glad to hear about your positive experience with the 2026 X5 and M4 service. Thank you for choosing The BMW Store.

April 24, 2026

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Dean, Rick and Susan were excellent to work with and very helpful. Their product knowledge and attentiveness was outstanding as always. Dean was very nice to my wife and me and did not rush our decision. Ric More

by Benz1995
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
May 12, 2026

The BMW Store responded

Thank you for sharing your wonderful 5-star review. We’re delighted to know our Sales Team provided the knowledgeable, attentive, and welcoming experience that helped make your decision to purchase a new BMW such an easy one here at The BMW Store. Congratulations on your new vehicle, and please don't hesitate to contact us should you need any further assistance.

April 18, 2026

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Paul Kolleck has worked with me on several cars purchases and always makes it simple! He is always reachable and aware of what we need and the best way to make it happen! More

by Massafamily1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Paul Kolleck

May 12, 2026

The BMW Store responded

Thank you for sharing your experience. We appreciate your feedback about your interactions with our team. The BMW Store values your business.

April 10, 2026

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Paul Kolleck was a please to work with. Knowledgeable, attentive, and didn't waste my time. More

by stevebowden86
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Paul Kolleck

May 12, 2026

The BMW Store responded

Thank you for recognizing the knowledge and attentiveness of our team at The BMW Store. We appreciate your feedback.

April 10, 2026

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I had an excellent experience with The BMW Store while shopping for a new car. The team was professional, welcoming, and focused on helping me find the right fit without any pressure. A special thank y More

by ADR_X4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 12, 2026

The BMW Store responded

Thank you for your detailed feedback. We're glad our team provided a professional and welcoming experience. Your recommendation means a lot to The BMW Store.

April 06, 2026

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Mat Swartz was great to deal with, very friendly with a low pressure approach that we appreciated. He worked with us on our "lost title" trade-in and made the entire process super easy. Highly recommend! More

by scottthierauf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mat Swartz

May 12, 2026

The BMW Store responded

Thank you for sharing your experience with our team at The BMW Store. We're glad the trade-in process went smoothly for you. Your recommendation is appreciated.

March 20, 2026

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Employee Rating

Paul and team did a nice job understanding our needs and coming up with creative solutions. He was easy to work with and easy to reach. Thank you. More

by dan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Paul Kolleck

March 16, 2026

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The best experience in buying a vehicle. It was straight forward negotiation and was accomplished in a short time frame. More

by mbmarc1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Timothy Morrison

Mar 16, 2026

The BMW Store responded

Thank you for sharing your positive experience with The BMW Store. We're glad the negotiation process was smooth and efficient for you.

March 03, 2026

Dealership Rating
Employee Rating

Our buying experience at The Bmw Store was great. Paul, Jemar, Susan and Ric were all very nice and helpful. More

by Meekerac
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 03, 2026

The BMW Store responded

Thank you for your kind words about your experience at The BMW Store. Our team is glad to assist you. Wishing you all the best with your new vehicle.

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