Eric Schaeper

Paul Kolleck and Susan ward provided excellent service. Would recommend them anytime. They covered all the bases. Would recommend them anytime. They covered all the bases. More

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Paul Kolleck and Susan Ward from the BMW Store in Cincinnati did an amazing job of making my auto pick up a fantastic experience. No hang ups, in and out efficiently, car in impeccable condition, fin Cincinnati did an amazing job of making my auto pick up a fantastic experience. No hang ups, in and out efficiently, car in impeccable condition, finance steps as smooth as I've experienced and a takeaway bag of stuff. More

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This was one of the best experiences I have had buying a new car and my first BMW. Paul was a pleasure to deal with, friendly and professional. I never felt pressured and he did a great job showcasing the c new car and my first BMW. Paul was a pleasure to deal with, friendly and professional. I never felt pressured and he did a great job showcasing the car during the test drive. Once I showed interest in buying he came back quickly with what I thought was a very fair offer from the start for the BMW and my trade in. After the deal was agreed upon while the documents were being prepared Susan showed me how to use the features of the car, get my phone set up to work with it and how to use the different settings. She was very good at answering my questions, getting things set up the way I wanted them, and getting me ready to drive home with my new car. The finance process was fairly quick and well prepared. Eric was friendly and walked me through the documents making sure I understood everything. Overall it was a great buying experience and from the time I took the test drive to the time I drove my BMW home it only took a few hours. Professional staff, everyone is friendly, and the office is clean and impressive. Make sure to check out some of the cool cars they have on display on the top floor. Once I left I felt like I was not only highly valued as a customer but my time was valued as well. This is the nicest car I have ever had and I appreciate them making the experience so pleasant. More

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Outstanding customer service, transparent pricing, and a seamless buying experience. The BMW Store exceeded expectations and made every step enjoyable! seamless buying experience. The BMW Store exceeded expectations and made every step enjoyable! More

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Great service from everyone we encountered. Our salesman Matt Swartz was easy to work with and our time finalizing the sale and signing papers was quick! Our salesman Matt Swartz was easy to work with and our time finalizing the sale and signing papers was quick! More

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My salesman Paul Kolleck was very helpful from the time I walked into the dealership & through the whole process! walked into the dealership & through the whole process! More

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Jonathan is very knowledgeable, easy to work with, and is clearly interested in finding what matters most to his customers. He and the rest of the staff made the entire experience comfortable and focused on clearly interested in finding what matters most to his customers. He and the rest of the staff made the entire experience comfortable and focused on achieving our goals. I look forward to working with him again. More

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My experience with the BMW store was very nice. Jonathan was my salesman and he treated me very well. He took his time in trying out many different models I wanted to see and talk about. Once I fin Jonathan was my salesman and he treated me very well. He took his time in trying out many different models I wanted to see and talk about. Once I finally found the model that I wanted they were able to get me exactly what I wanted in record time. Big shoutout to Jonathan and the team for all of their work in helping me get my vehicle. More

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Friendly, professional, knowledgable, competitive pricing with an excellent range of car options. Paul Kolleck is a great example of all these traits. with an excellent range of car options. Paul Kolleck is a great example of all these traits. More

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Great experience at the BMW Store! Paul did an amazing job helping me evaluate options and answering all my questions. He made sure I could test-drive different cars before making my Paul did an amazing job helping me evaluate options and answering all my questions. He made sure I could test-drive different cars before making my final choice. Fantastic partnership to get the exact car I wanted. Highly recommended! More

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