Jeremy Durbin

I was very unhappy with my most recent service I received. This has not been the case in the past. I brought my car in to be repaired but all that was done was to run some diagnostics. However, w received. This has not been the case in the past. I brought my car in to be repaired but all that was done was to run some diagnostics. However, when the test that was run identified no particular problem the service department declared that the car was fine without checking the original problem which triggered the service call to begin with. The car was throwing the same error message that I was originally getting before I was even home. I waited over 3 weeks for my service call. Now I have to wait another week to bring the car back in so it can be “fixed” again. I had even asked whether my original problem had been fixed and was told in a vague sort of way that it had when it was not. I am very disappointed. More

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I dropped my car off for scheduled maintenance. They completed the eork fastest than they predicted. I especially appreciate their video update sharing their visual inspection of the undercarriage They completed the eork fastest than they predicted. I especially appreciate their video update sharing their visual inspection of the undercarriage of my car. All was good and they share information about the amount of tire and brake wear. All of the people who helped me had pleasant, can-do attitudes. More

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Friendly and respectful. A pleasure to use when I need to bring my car in for service work. Keep up the good work! A pleasure to use when I need to bring my car in for service work. Keep up the good work! More

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Jonathan is very knowledgeable, easy to work with, and is clearly interested in finding what matters most to his customers. He and the rest of the staff made the entire experience comfortable and focused on clearly interested in finding what matters most to his customers. He and the rest of the staff made the entire experience comfortable and focused on achieving our goals. I look forward to working with him again. More

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My many thanks to Jeremy who provided quick attention and service after an unexpected pothole impact. Greatly appreciate the help, timely communication, and quick resolution. service after an unexpected pothole impact. Greatly appreciate the help, timely communication, and quick resolution. More

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I had an outstanding experience purchasing my BMW X3 from The BMW Store, and I want to specifically recognize three people who made the entire process exceptional: George (Used Car Sales Manager), Paul (my s The BMW Store, and I want to specifically recognize three people who made the entire process exceptional: George (Used Car Sales Manager), Paul (my salesperson), and Jeremy in the service department. From the very beginning, Paul made the buying process easy, transparent, and genuinely enjoyable. He was knowledgeable about the vehicle, patient with my questions, and never made me feel pressured. He made sure everything was clearly explained and took the time to ensure the car was exactly what I was looking for. George, the Used Car Sales Manager, truly went above and beyond. He personally made sure the car was in outstanding condition before delivery. If anything needed attention, he handled it immediately and ensured it was corrected the right way. It was clear that his priority was making sure the vehicle was perfect, not just “good enough.” That level of care and accountability says a lot about the leadership and culture at The BMW Store. I also want to recognize Jeremy in the service department, who made sure the service work was handled smoothly and professionally. Everything that needed to be addressed was taken care of, and the communication throughout the process was excellent. It’s reassuring knowing the service department stands behind the vehicles they sell. The entire experience felt professional, honest, and customer-focused from start to finish. Buying a car can sometimes be stressful, but this team made it smooth and even fun. Because of the way George, Paul, and Jeremy treated me, I will absolutely be buying my future BMWs from The BMW Store, and I will confidently recommend them to friends, family, and colleagues. If you’re looking for a dealership that truly stands behind their vehicles and takes care of their customers, The BMW Store is the place to go. More

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Paul has been amazing to work with from the jump. He has been on top of every part of the process from the moment I stepped on the lot - helping me decide which vehicle was right for me, the lease, t He has been on top of every part of the process from the moment I stepped on the lot - helping me decide which vehicle was right for me, the lease, the terms and then guiding me through the purchase. I will come back again and tell friends - Paul was that good. More

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Paul Kolleck listened to our interest & was generous in giving us time to consider options. After the sale, he continued to contact us & assure we were comfortable with the purchase. Awesome care & atten giving us time to consider options. After the sale, he continued to contact us & assure we were comfortable with the purchase. Awesome care & attention!!! More

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Jonathan was a huge help and kept me up to date on my m2 order. The staff have been nothing but nice and friendly. Stephanie was very nice and informative when I got my car helping me set the car up. It was order. The staff have been nothing but nice and friendly. Stephanie was very nice and informative when I got my car helping me set the car up. It was a great experience and I appreciate the team there. More

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I came back to The BMW Store for their competency, expertise and excellent service. My vehicles are awesome and the purchases and service experiences have been pleasant and rewarding. expertise and excellent service. My vehicles are awesome and the purchases and service experiences have been pleasant and rewarding. More

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