Susan Ward | Page 68

The 5 series car I wanted was unusual and not available in the US; Susan and her manager Ric immediately checked for ordering those specs on a new car and had it made and delivered in 7 weeks, beautiful an in the US; Susan and her manager Ric immediately checked for ordering those specs on a new car and had it made and delivered in 7 weeks, beautiful and ready to drive away. Susan stayed in contact just enough to keep me informed, but not too much or too often. She and everyone at the dealership have been great to work with. Even as a new order I got a discount, and the manager added another discount that started after I ordered the car! The sales people including Susan have checked to make sure the car is performing well (by far the best car I have owned) and to make sure I understand all the details of the car, the idrive, etc. Thanks again for the whole experience, and the car. More

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Susan Ward & Steven were both wonderful. I walked in looking for a convertible, changed my mind about the model at least 20 times; after driving everyone crazy running all over finding options & keys I looking for a convertible, changed my mind about the model at least 20 times; after driving everyone crazy running all over finding options & keys I decided on the Countryman. Steven was an excellent stand-in with Susan busy helping another customer; he spent a lot of time showing us me lot of options. I must have driven 10 cars that evening. Susan was as excited as I was when I finally reached a decision, we both love the car; she has been so helpful, patient and generous with her time. I’m very happy with my selection and now that the rear bike rack is attached summer is perfect. More

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Susan Ward was not only helpful and informative during our visit but after she got the sale her attention to the small details, follow up, and customer care were exceptional. I will recommend her to ever our visit but after she got the sale her attention to the small details, follow up, and customer care were exceptional. I will recommend her to everyone I know looking for a new car. More

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Susan was very helpful in locating a MINI that had all of the features we wanted. She was very responsive to all of our communications and kept us updated regarding the arrival of our MINI at the dealership the features we wanted. She was very responsive to all of our communications and kept us updated regarding the arrival of our MINI at the dealership. Susan was very knowledgable about the MINI and all of it's features. More

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