Susan Ward | Page 67

Great Experience Thanks to all of the people at The BMW Store for there time and patience in helping my wife and I pick out our "special" car. When we stopped by the s Thanks to all of the people at The BMW Store for there time and patience in helping my wife and I pick out our "special" car. When we stopped by the second time, our salesperson was not working but the others filled in and gave us 100% attention and that made us feel comfortable in picking the BMW Store to make our purchase. Beth and Jeff More

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Excellent experience with Susan! My wife and I were looking to buy our first car together, and we were so lucky to walk in and meet Susan. She took care of us through every step in th My wife and I were looking to buy our first car together, and we were so lucky to walk in and meet Susan. She took care of us through every step in the process and was a real pleasure to work with. So polite, friendly and customer focused. I can't imagine a better car buying experience than the one Susan provided. More

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Sasan Ward Susan was able to take me from frustrated to elated, her knowledge of the brand is impressive, her follow-through laudable and her disposition makes a Susan was able to take me from frustrated to elated, her knowledge of the brand is impressive, her follow-through laudable and her disposition makes all of the buying processes enjoyable. Connor made this the single most pleasant financing experience I have had. I love my new BMW wagon and am very satisfied with the service I have receive during this buying process. More

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Very Pleased! We have purchased three vehicles from this dealership, the most recent for our son, a new driver. We have been greatly pleased with the sales and fina We have purchased three vehicles from this dealership, the most recent for our son, a new driver. We have been greatly pleased with the sales and financing experience each time. The employees are courteous and helpful. We feel like we have been treated respectfully and fairly with each transaction. The customer service is beyond compare and the service department goes above and beyond to make servicing vehicles actually an enjoyable experience. We drive from north of Dayton to access this dealership and their service department. We will return again and again! More

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This is our 8th car we either purchased or leased from Rick Koresky at the BMW Store. No more really needs to be said. We enjoyed working, also, with Susan Ward, who was very professional in making sur Rick Koresky at the BMW Store. No more really needs to be said. We enjoyed working, also, with Susan Ward, who was very professional in making sure our car was ready on time, as we had a short lead time, before leaving on a trip with the new car. More

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It was time for me to go from a Mini Cooper to a BMW! The minute I walked into the dealership and was greeted by Susan my ease of transition was incredible. Everyone I came into contact with at the dealershi minute I walked into the dealership and was greeted by Susan my ease of transition was incredible. Everyone I came into contact with at the dealership made my experience simple, fast and excellent service. Once all the details were done I explained I needed to get my car on a specific day and Susan made sure it happened. Kudos to Susan, Rick and Chico. Absolutely would recommend this dealership. More

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Loyal BMW driver in search of new dealer. Happy with choice and very happy with vehicle purchased! Loved driving it into the snowy weather with out concern! Handles beautifully. choice and very happy with vehicle purchased! Loved driving it into the snowy weather with out concern! Handles beautifully. More

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Friendly Welcome ! - and down to business . . . Efficient ! Instant quotes following the discussion of options. Following phone calls cleared with any question marks remaining. Me - now a happy owner of a ! Instant quotes following the discussion of options. Following phone calls cleared with any question marks remaining. Me - now a happy owner of a BMW ! More

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I had found the car I was interested after searching dealerships in the area. I emailed Susan who promptly got back to me regarding the car and price. Was at the store the next morning and it was sitt dealerships in the area. I emailed Susan who promptly got back to me regarding the car and price. Was at the store the next morning and it was sitting in front, ready for a test drive. Susan and Ric worked with me on price and trade and I felt like they were going the extra mile to make the deal happen. Chico was excellent as well, having all the paperwork prepared ahead of time so we were in and out of the finance office in less than ten minutes. A great team and a great experience. I also purchased some accessories (roof crossbars etc...) and was thrilled that they were in stock and no need to order. The parts department followed the same excellent service example. More

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The 5 series car I wanted was unusual and not available in the US; Susan and her manager Ric immediately checked for ordering those specs on a new car and had it made and delivered in 7 weeks, beautiful an in the US; Susan and her manager Ric immediately checked for ordering those specs on a new car and had it made and delivered in 7 weeks, beautiful and ready to drive away. Susan stayed in contact just enough to keep me informed, but not too much or too often. She and everyone at the dealership have been great to work with. Even as a new order I got a discount, and the manager added another discount that started after I ordered the car! The sales people including Susan have checked to make sure the car is performing well (by far the best car I have owned) and to make sure I understand all the details of the car, the idrive, etc. Thanks again for the whole experience, and the car. More

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