Hank Stallings

⭐⭐⭐⭐⭐ Absolutely Outstanding Service — Hank Stallings Deserves Recognition! I’m from New York, and I found the car I wanted online at The BMW Store. From the very beginning, Hank Stallings went above Deserves Recognition! I’m from New York, and I found the car I wanted online at The BMW Store. From the very beginning, Hank Stallings went above and beyond anything I could have expected from a salesperson. Because I was purchasing the vehicle from out of state, I needed someone I could truly trust. Hank made that easy. He even FaceTimed me personally so I could see the car and inspect it virtually, which gave me tremendous confidence in my purchase. He made sure everything was handled properly and coordinated getting the vehicle delivered from Ohio to Pennsylvania. But Hank didn’t stop there. He was also able to give me a substantial discount, saving me a significant amount of money. And when I needed additional time to figure out where I was going to keep the vehicle, he went even further and stored the car at the dealership for an additional two weeks until I had a location ready. That level of service is extremely rare. The extra time he gave me saved me both time and money, but more importantly, it showed me that Hank genuinely cared about making sure I was comfortable with my purchase—not simply about making a sale. Hank was professional, knowledgeable, honest, trustworthy, responsive, and incredibly accommodating throughout the entire process. Even though I was buying from another state, he made me feel like I was right there at the dealership. In my opinion, someone like Hank Stallings deserves serious recognition and advancement. He has the expertise, professionalism, communication skills, and customer-service mindset that I would expect from a supervisor or even a manager. He represents the kind of employee any dealership should be proud to have. If you are considering purchasing a vehicle from The BMW Store, I highly recommend asking for Hank Stallings. He made the entire experience exceptional, and after dealing with him, I would absolutely want to do business with him again. Five stars isn’t enough. Hank earned every one of them—and then some! ⭐⭐⭐⭐⭐ Thank you, Hank, for treating me like a valued customer from beginning to end. You truly went the extra mile! More

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I had an extremely disappointing experience attempting to purchase a BMW M850i from BMW Store Cincinnati. The vehicle was advertised as a Certified Pre Owned BMW, yet upon inspection it had multiple cosme purchase a BMW M850i from BMW Store Cincinnati. The vehicle was advertised as a Certified Pre Owned BMW, yet upon inspection it had multiple cosmetic defects, including noticeable dents and scratches that should have been addressed before being offered as a premium certified vehicle. When I brought these issues to the attention of the dealership, I was told they would not repair them prior to delivery. Because of the condition of the vehicle, I attempted to negotiate a reasonable adjustment to the price. I was not asking for anything unreasonable, only consideration for the damage that the dealership was unwilling to correct. Instead of working toward a solution, the dealership took a completely inflexible position. What made the experience even more frustrating was that after trying to negotiate in good faith, I was effectively told they would not sell me the vehicle. At no point was there any meaningful effort to address the condition concerns, discuss repairs, or reach a compromise. The attitude seemed to be that I should pay their asking price exactly as is, regardless of the vehicle’s condition, or walk away. My interactions with Hank, George, and Rich left me with the impression that customer satisfaction was not a priority. Rather than working to earn a customer’s business on a high end vehicle purchase, they appeared more interested in defending the asking price of a damaged vehicle and shutting down any discussion. Buying a luxury vehicle should be a professional and customer focused experience. Instead, I was met with indifference, unwillingness to address legitimate concerns, and ultimately a refusal to work with a serious buyer. I ended up taking my business elsewhere. This was, without question, the worst experience I have ever had at a dealership. From the salesperson to the sales manager to the general manager, I was met with arrogance, dismissiveness, and what I believe was a lack of transparency throughout the process. At no point did anyone seem interested in earning my business or addressing reasonable concerns about the vehicle’s condition. I would strongly encourage prospective buyers to inspect any vehicle carefully and make sure the dealership’s definition of Certified aligns with their own expectations before making a purchase decision. Buyer beware. More

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Henry was great. He was very knowledgeable and friendly. He really went above and beyond to make my experience a good one. Each member of the team was great to work He was very knowledgeable and friendly. He really went above and beyond to make my experience a good one. Each member of the team was great to work with. The entire experience from the was top notch. I highly recommend them. More

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I had issues with the delivery schedule , and I thought the BMW store were very fair in the handling of this, and I was very happy with the service Paul kolleck provided the BMW store were very fair in the handling of this, and I was very happy with the service Paul kolleck provided More

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