3 BMW Dealers near 45227near 45227

Joe and his team are great to work with - I highly - Kim H

Joe and his team are great to work with - I highly recommend The BMW store!

Recently I serviced my BMW X3 at BMW Cincinnati North. - anna

Recently I serviced my BMW X3 at BMW Cincinnati North. Kaitlin and her whole crew were very good. Kaitlin gave me a lot suggestions for the future services, helped me to go back to work after I dropped the car for service. I really like the people who work at this dealership. The whole atmosphere at this location makes you feel welcome. Keep doing a good job!

I experienced bad customer service as a customer who has - SHill4you

I experienced bad customer service as a customer who has received car maintenance services from Evans BMW since 2019. I was not offered a courtesy shuttle to take me to work so I walked in the rain to my office. I was told by Daryl that I should have asked for it. When I’ve dealt with Evans employees in the past, they would ask I need a shuttle. I’ve also been offered a complimentary vehicle. I had an appointment for an oil change. They typically send a video and recommend other services which I declined. When I returned to pick up the car, I was quickly informed to go to the cashier and pay for the service. I was not provided any information about my car or informed that I would continue to have a service notification on my vehicle until I paid $159 for a vehicle service check, which I thought had been done based on the video.. My car did not get washed, which has always been provided to me after every service. I’ve probably spent close to 10K in maintenance services in the past 7 years, but the customer service that I experienced was definitely not up to BMW standard. Unfortunately, I will take my business elsewhere (across town) instead of supporting the car dealership in my community.