The BMW Store

I was very unhappy with my most recent service I received. This has not been the case in the past. I brought my car in to be repaired but all that was done was to run some diagnostics. However, w received. This has not been the case in the past. I brought my car in to be repaired but all that was done was to run some diagnostics. However, when the test that was run identified no particular problem the service department declared that the car was fine without checking the original problem which triggered the service call to begin with. The car was throwing the same error message that I was originally getting before I was even home. I waited over 3 weeks for my service call. Now I have to wait another week to bring the car back in so it can be “fixed” again. I had even asked whether my original problem had been fixed and was told in a vague sort of way that it had when it was not. I am very disappointed. More

I dropped my car off for scheduled maintenance. They completed the eork fastest than they predicted. I especially appreciate their video update sharing their visual inspection of the undercarriage They completed the eork fastest than they predicted. I especially appreciate their video update sharing their visual inspection of the undercarriage of my car. All was good and they share information about the amount of tire and brake wear. All of the people who helped me had pleasant, can-do attitudes. More

Great service. Helpful videos of the complete service assessment with detailed information of the inspection and the job being done. Helpful videos of the complete service assessment with detailed information of the inspection and the job being done. More

Always professional, thorough, courteous, and specific about the service options they recommend before they take any action. about the service options they recommend before they take any action. More

Outstanding customer service, transparent pricing, and a seamless buying experience. The BMW Store exceeded expectations and made every step enjoyable! seamless buying experience. The BMW Store exceeded expectations and made every step enjoyable! More

Great service from everyone we encountered. Our salesman Matt Swartz was easy to work with and our time finalizing the sale and signing papers was quick! Our salesman Matt Swartz was easy to work with and our time finalizing the sale and signing papers was quick! More

My salesman Paul Kolleck was very helpful from the time I walked into the dealership & through the whole process! walked into the dealership & through the whole process! More

Friendly and respectful. A pleasure to use when I need to bring my car in for service work. Keep up the good work! A pleasure to use when I need to bring my car in for service work. Keep up the good work! More

Jonathan is very knowledgeable, easy to work with, and is clearly interested in finding what matters most to his customers. He and the rest of the staff made the entire experience comfortable and focused on clearly interested in finding what matters most to his customers. He and the rest of the staff made the entire experience comfortable and focused on achieving our goals. I look forward to working with him again. More

This is my 5th car from The BMW Store and each time the service does not disappoint. Paul understands what I'm looking for and makes the whole process very easy. Delivery of the vehicle is always made bett service does not disappoint. Paul understands what I'm looking for and makes the whole process very easy. Delivery of the vehicle is always made better by Susan Ward's easy instructions and willingness to answer every simple question. More