Back

Russ Darrow Honda

Milwaukee, WI

4.6
1,872 Reviews
Located in the heart of Milwaukee, WI, Russ Darrow Honda is your premier destination for new and certified pre-owned Honda vehicles. With a commitment to exceptional customer service, we offer a wide selection of reliable cars, SUVs, and trucks designed to fit every lifestyle and budget. Every used and certified pre-owned vehicle undergoes a rigorous multi-point inspection to ensure quality and reliability. As part of the Russ Darrow Group, serving Wisconsin for over four decades, we take pride in delivering an outstanding car-buying and ownership experience. Visit Russ Darrow Honda in Milwaukee today and experience the difference in quality, value, and service!
Contact Dealership

10851 W Metro Auto Mall

Milwaukee, WI

53224

Directions

By Type

Showing 1,872 reviews

February 16, 2025

They did nothing for my car and charged me $117 for nothing. Literally call me and said they couldn't do anything because all the code was erase. They could have told me that without charging me. More

by mgradywi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Stein
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2025 -

Russ Darrow Honda responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. George Matthews george.matthews@russdarrow.com

February 15, 2025

Tiffany was helpful, very competent, and professional; and she was very easy and pleasant to work with. More

by Martin Dybicz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Malkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adriana Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Breuer
Feb 17, 2025 -

Russ Darrow Honda responded

Martin, We are very happy to hear Tiffany provided you with such a positive experience! We sincerely value your business and look forward to your next visit. George Matthews george.matthews@russdarrow.com

February 15, 2025

This dealership sucks. They scam you when you take your car in. I took my car in for regular maintenance, got in my car after they were done, and all the sudden my engine l More

by LISACHARMAX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rachel Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Breuer
Feb 20, 2025 -

Russ Darrow Honda responded

Lisa, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. George Matthews george.matthews@russdarrow.com

February 14, 2025

The help was fantastic. She was really helpful and making sure that I was taken care of. More

by ANDREWCOCHRANE05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alondra Sandoval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

Russ Darrow Honda responded

Thank you, Andrew! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

February 14, 2025

I had such a great experience working with her! She was incredibly helpful and went above and beyond to assist me. Her knowledge and patience made everything so much easier, and she always took the More

by ANDREWCOCHRANE05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alondra Sandoval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

Russ Darrow Honda responded

Thank you, Andrew, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. George Matthews george.matthews@russdarrow.com

February 14, 2025

Alondra was so helpful getting me in quickly for all of the concerns. The Lyft driver to Mayfair was also great. Thanks for taking such good care if my Honda! More

by TRISHALICKTEIG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alondra Sandoval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daryl Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Breuer
Feb 14, 2025 -

Russ Darrow Honda responded

Thank you, Trisha, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Alondra here at Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

February 14, 2025

Tiffany was friendly and knowledgeable. Would recommend working with her again. I have worked with her in the past too and had a similar experience. More

by JFISH0221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Breuer
Feb 14, 2025 -

Russ Darrow Honda responded

Thanks for sharing your thoughts about your experience with Tiffany here at Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

February 14, 2025

GA. BEST Dealership I've Ever Dealt With. They Were Able To Fix Both of My Vehicles At A Reasonable Price & Their Prices Were Reasonable & The Customer S More

by My Truck Babies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddie Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2025 -

Russ Darrow Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

February 13, 2025

Wondering if there is a warranty on the battery installed. Great and timely service. Thanks. Please let us know More

by JROMNEK2
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Breuer
Feb 13, 2025 -

Russ Darrow Honda responded

Thank you for your very kind review. Tiffany and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

February 13, 2025

I scheduled the 100k mile engine tune-up but also needed a diagnosis for an issue with the external temperature sensor and a potential heat problem. Booking the appointment was quick and easy. I called afte More

by Jeffrey_moreau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alondra Sandoval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

Russ Darrow Honda responded

Thank you, Jeffrey, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. George Matthews george.matthews@russdarrow.com

...
7
...