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Regal Acura
Lakeland, FL
831 Reviews
If you're shopping for a new, used, or certified pre-owned Acura vehicle in Central Florida, shop at an Acura dealer. At Regal Acura, FL, our sales team is here to help you find the right Acura for you, and to make the financing or leasing process simple and stress-free. We have a wide selection of Acura vehicles in stock, including all models in many trim levels, colors, and configurations. Regal Acura proudly serves the communities of Brandon, Tampa, Orlando, Kissimmee, and Ocala, FL. Whether you?re shopping for a new or used Acura sedan like the TLX or RDX, or a crossover SUV like the MDX, be sure to visit Regal Acura.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 831 reviews
January 31, 2025
First of all this is a very clean dealership. The waiting room is very nice with many amenities. One is kept informed on the particulars of the service. The waiting room is very nice with many amenities. One is kept informed on the particulars of the service. More
by mnm49ers
Verified CustomerEmployees Worked With
Wilson
January 28, 2025
Shalymov and Regal were great and easy to deal with. Prices were right inline with everyone else for the same tire. Prices were right inline with everyone else for the same tire. More
by brian@briansoutdoorworld.com
Employees Worked With
January 23, 2025
Excellent customer service. Kept us informed every step in the service process. Friendly staff. Good attitude Kept us informed every step in the service process. Friendly staff. Good attitude More
by BHAVA.YUGU
January 22, 2025
Excellent service, quality and speed They are friendly and treat customers well, I recommend them. and treat customers well, I recommend them. More
by SALVADORNUNEZB
Employees Worked With
January 20, 2025
Unfortunately, every experience I’ve had with the service department at Regal Acura has been a disappointment. From poor communication to long wait times and a lack of updates, it’s clear there are serious i department at Regal Acura has been a disappointment. From poor communication to long wait times and a lack of updates, it’s clear there are serious issues with how this department operates. Each time I bring my vehicle in, I hope for an improved experience, but the same problems persist: • I’m left in the dark about the status of my vehicle, with little to no proactive communication. • Service times consistently run longer than promised, without explanation or apology. • Customer service feels impersonal, as though my concerns are not a priority. Owning an Acura comes with the expectation of premium service, but that has not been my experience here. I hope the management team takes these concerns seriously and implements changes to improve the quality of service. Loyal customers deserve much better. More
by TANYANRIO
January 18, 2025
We were well taken care of by Issa Ryan Freddie Austin and Thomas. Thank you for your patience and answering all questions and taking care of our needs. Great job!! and Thomas. Thank you for your patience and answering all questions and taking care of our needs. Great job!! More
by Kstrouse
January 17, 2025
Very attentive to car issues and polite to customers. I would recommend Regal for mentenance.. I would recommend Regal for mentenance.. More
by velouslight
January 17, 2025
Extremely poor service, try to extort money by making you do extra things which I’ve already had done a few months ago and are not needed in the car, as their sales/service representative make money by makin do extra things which I’ve already had done a few months ago and are not needed in the car, as their sales/service representative make money by making us do extra things. The service representative was confronted about his recommendations for things to do Along with the routine service of the car which had already been done around three months Ago and are not indicated. Of course he had no answer. Requested to get a random noise from the engine that was recently noticed, be evaluated as well at the time of routine service, he told me that you will have to come another day and we’ll be charged a separate diagnostic fee which was well over hundred dollars. Good way to make extra money for the dealership. Pathetic service! They used to have an honest service technician, Austin Smith, who never did anything like that, but He apparently does not work for them anymore. Of course, honest employees don’t work for me and all the corrupts are working for them. More
by n2
Employees Worked With
Don’t remember the name of the employee, Was apparently a new employee
January 12, 2025
Workmanship awful. Worst experience ever with a dealer. They seemed incompetent and I am not happy with my experience. Worst experience ever with a dealer. They seemed incompetent and I am not happy with my experience. More
by ramseynathana
Employees Worked With
