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Regal Acura - Service Center

Lakeland, FL

4.5
561 Reviews

561 Reviews of Regal Acura - Service Center

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May 30, 2024

Nice staff at your location and the communication that takes place with texting customers is definitely the way to go. We drive from Windermere to Lakeland because it’s the nicest Acura & Honda Dealership More

by nasdaqlong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose??- Tire Tech that looked at our tires
May 28, 2024

The advisor was good, but the cost of the previously ordered key fob was a TOTAL RIP OFF! When ordered quoted price was $270.00. Charged priced $480.00! You decide! More

by BOBGREGORY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
AUSTIN B. Excellent
May 28, 2024 -

Regal Acura responded

We're sorry to hear that you had a negative experience. A member of our management team will be in touch. Thank you.

May 22, 2024

We've been customers of Regal Acura for over 25 years, largely due to having Ray Taylor as our service advisor! More

by DrJohn141
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Regal Acura responded

It’s our pleasure to provide the best possible service to our customers, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!

May 16, 2024

Ray always goes above and beyond! He is the best! I have always been happy with Regal and recommend them to friends and family. More

by DT2017
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Regal Acura responded

We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our customers.

May 16, 2024

Great new car shopping experience, sales staff provided excellent service. We are very happy with our new vehicle and hope to have a a good dealings going forward. More

by dbkboard
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Troy Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Exum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Regal Acura responded

Congratulations on your purchase.

May 15, 2024

I always receive excellent service when I go to Regal. I bought my car from them in 2011 and all my maintenance has been done there. The staff is friendly and very helpful. More

by BOOGNSAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin ?
May 16, 2024 -

Regal Acura responded

Thanks so much for sharing your experience with us.

May 12, 2024

I wanted to have a class III trailer hitch and the wiring placed. Ray Taylor made the process of installation and the cost very clear to me. He got the part ordered and in very quickly and the whole instal More

by Larry Cook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Regal Acura responded

Thank you for visiting us at Regal. We want you to know how much we appreciate your review. Our staff works hard every day to give you the best experience possible. I’ll make sure to share your feedback with them.

May 02, 2024

Everything was great! Great work and great customer service! I will definitely be back again. More

by WATFAM3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Regal Acura responded

We are grateful that you took the time out to leave us a review.

April 17, 2024

Thanks to the hospitality and great service especially from Austin Smith. The whole team was being helpful and appreciative. More

by thuantran49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Regal Acura responded

We are so grateful for your review. Thanks for sharing your review with us and the community

April 17, 2024

Everything was ok ! Did not wash or vacuum car! Which was strange seeing that I brought a brand new car from the dealership More

by yat1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Regal Acura responded

We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone.

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