Chrissy Hartman

I went in for a new tire as I had a nail in it that could not be repaired. I was grateful they had the tire in stock and that they could take me without an appointment. However, when I left and went to conti not be repaired. I was grateful they had the tire in stock and that they could take me without an appointment. However, when I left and went to continue errands I had for the day I opened my trunk to put items in and found the spare tire just thrown in there. I was shocked. I called Chrissy and she had me come in and they put the spare away. Chrissy made it right by adding gas to my car and having it washed. But my day was ruined. I did not get to complete my errands, I was out all day when I only planned a couple of hours. It was a waste of time. If it wasn't for Chrissy I would be leaving a very poor review on line. You all are lucky to have her as she gets customer service. I would think that you would have a quality check process that would make sure the simple things get done. This is the second time now that I've had issues. The last time I brought my car in earlier this summer for a new tire (same issue), I was also returning because there was noise after a service that had just occurred. During that appointment (Chrissy was not my advisor) I was told that the person who did service on my car had not tightened something down correctly and it was loose and that is what was making the noise. I was also advised that technician was no longer with you. My husband and I have been loyal customers for going on 10 years, when I leased my current car, you were the first and really only Acura dealer we wanted to go to. I am disappointed in what happened and hope that you focus on ensuring this doesn't More

by Admuld1 Verified Customer Verified Customer

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Regal Acura is awesome, I never have or had any problems there, when I show up I know it's going to be great customer service with a smile AND I know I'll have a wait but that's expected! Everything I want there, when I show up I know it's going to be great customer service with a smile AND I know I'll have a wait but that's expected! Everything I want to be done to my Acura is done and I appreciate the time they take doing their jobs and making sure I'm actually satisfied! Chrissy Hartman is amazing, she always updates me about my car while I wait and she is so pleasant to deal with! I always return for the great care they provide and services! Also I Love the popcorn ???? More

by urlilangel727 Verified Customer Verified Customer

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Courteous, listened to my concerns, gave me quotes to approve in advance. Worked compled in a timely manner. Very nice service adviser. approve in advance. Worked compled in a timely manner. Very nice service adviser. More

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Listened to my issues, providing me quotes for me to choose the maintenance I wanted to complete. Work was completed in a timely manner. choose the maintenance I wanted to complete. Work was completed in a timely manner. More

by JHCARLSO Verified Customer Verified Customer

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Chrissy was great! She was a huge help, and went the extra mile. She even grabbed the Windex and cleaned the inside of my window because she could see it was dirty She was a huge help, and went the extra mile. She even grabbed the Windex and cleaned the inside of my window because she could see it was dirty More

by aimeeyork3 Verified Customer Verified Customer

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Kendra Gaige is very helpful and knowledgeable. It was a no pressure experience. Thank you!! It was a no pressure experience. Thank you!! More

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Everything went smoothly. The car was taken upon arrival and was serviced quickly. I was given a detailed report with findings and handwritten notes The car was taken upon arrival and was serviced quickly. I was given a detailed report with findings and handwritten notes More

by DWFULLER79 Verified Customer Verified Customer

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It was easy to get an appointment without a lot of lead time. The technicians determined the issue and fixed it quickly. The car service driver Emilio is always great. Chrissy is always on top of her vehic time. The technicians determined the issue and fixed it quickly. The car service driver Emilio is always great. Chrissy is always on top of her vehicles and provides timely updates. More

by KINGS0303 Verified Customer Verified Customer

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Wonderful, Excellent and Quick. We were very happy with the oil and filter change service at the dealership. The staff was very friendly, professional, and made the whole experience We were very happy with the oil and filter change service at the dealership. The staff was very friendly, professional, and made the whole experience easy and pleasant. More

by anavirginianunezneri Verified Customer Verified Customer

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Dealership is great, but I do not want to write fifteen words minimum just to do you a favor. words minimum just to do you a favor. More

by blasikov Verified Customer Verified Customer

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