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Johnny Mullins
Johnny Mullins at Regal Acura

Johnny Mullins

Service Manager

Regal Acura

2615 Lakeland Hills Blvd
Lakeland, FL 33805

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4.2
5 Reviews
4.2

5 Reviews

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5 Reviews of Johnny Mullins

August 30, 2026

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Employee Rating

This service group is ridiculously bad. I sat for 3 hours waiting for someone to come tell me i have to wait until the following Monday to get approval to fix a leaking shock for the second More

by evaught
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michael Hall, Brian Guber

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Aug 31, 2026

Regal Acura responded

Thank you for bringing this to our attention. Unfortunately, with the information provided, we are unable to identify you in our system and reach out directly. This is not how we normally operate, and we would appreciate the opportunity to have our management team look into your experience further. Please contact Johnny Mullins directly at (863) 356-4439 so we can learn more and work toward resolving your concerns.

Aug 31, 2026

evaught responded

You have my number. You were supposed to have already called me this morning. I see waht youre concerned about. Erik Vaught

Sep 04, 2026

evaught responded

BUYER BEWARE!! Acura and Honda make great vehicles, but do NOT purchase or service one at this dealership. Their service department is hands-down the worst I have ever dealt with. We bought an Acura RDX and discovered a leaking shock. The saga started back in February 2026, and since then, it’s been a complete nightmare. Here is what we’ve endured: Endless Wasted Days: At least four separate visits lasting 3 to 4 hours each—mostly on Fridays and Saturdays, completely wrecking our weekends. Zero Respect for Time: They don't honor appointments, they don't return calls when promised, and they couldn't care less if you sit in their waiting room for hours on end. Your time and life mean absolutely nothing to them. Incompetence at Every Level: They kept our vehicle for two full weeks at one point, and today we just had to get our second replacement for the exact same shock. Broken Promises: Service advisor Johnny Mullins offered to have a cracked windshield looked at while the car was in. On delivery day, I asked about it—turns out, nobody had even bothered to look at it. Nothing was done. It should not take opening a formal corporate case with Acura just to get basic service and accountability. Today is September 4th, and after seven months of runaround, I’m still not confident this issue is actually resolved. Save yourself the headache, money, and massive frustration—take your business anywhere else!

May 01, 2026

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They were prompt for my appt and finished my care in the time frame they said they would. More

by classification9099
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Service Time
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Recommend Dealer
Yes
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May 01, 2026

Regal Acura responded

Thank you for letting us know we were on time for your appointment and completed your Acura MDX care within the promised timeframe. Johnny will be glad to hear his efforts made your visit efficient. We look forward to keeping your MDX running smoothly next time. Sean Bryant - General Sales Manager - 863-333-0536

September 13, 2025

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I want to tank Troy, who is the one who put me on and help me all the way through the process excellent seller excellent human being. He always got a bump and beyond with their customers. Thank you very More

by ivanpuello0914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chrissy Hartman, Shalymov Isaac , Rob Young

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Sep 13, 2025

Regal Acura responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Regal Acura. Johnny Mullins - Service Manager - 863-356-4439

June 11, 2025

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Great service and staff We appreciate the extras Michael Hall was very helpful. Thanks. We will be back!! More

by Linda
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ray Taylor, Chrissy Hartman, Shalymov Isaac, Leah Gorman, Mike Galloway , Cris Aviso, Matt Hay, Jeff Soloj, Rob Young, Michael Hall

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Jun 11, 2025

Regal Acura responded

Linda, thank you for the kind words! We're delighted to hear that Michael and our Regal Acura team provided great service. We look forward to welcoming you back in the future!

May 16, 2025

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Employee Rating

Service was great although I do have a concern as to if the fluids were topped off with the oil change. This was a free oil change due to the extended warranty and when I came home I had to fill the washer More

by KIMSLIEB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ray Taylor, Chrissy Hartman, Shalymov Isaac , Matt Hay, Rob Young

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May 21, 2025

Regal Acura responded

Thank you for taking the time to share your concerns. If you wish to discuss your experience further, please reach out to me. Thank you, Johnny Mullins - Service Manager - (863) 356-4439