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Michael Hall
Michael Hall at Regal Acura

Michael Hall

Acura Service Specialist

Regal Acura

2615 Lakeland Hills Blvd
Lakeland, FL 33805

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4.5
21 Reviews
4.5

21 Reviews

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21 Reviews of Michael Hall

November 06, 2026

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Employee Rating

We had a great experience purchasing our vehicle from this dealership. We will continue to do business with them. More

by DORICARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ray Taylor, Chrissy Hartman, Troy Carter, Shalymov Isaac, Johnny Mullins, Sarah Abichid, Kendra Gaige, Tyrin Ashley, Lacey Palmer

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Nov 06, 2026

Regal Acura responded

Knowing you enjoyed your experience with our team means a lot to us. Thank you for choosing our dealership for your Acura RDX. Sean Bryant - General Sales Manager - 863-333-0536

November 03, 2026

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Delightful experience ! ! Michael and all of the service associates were courteous, friendly and knowledgeable. Car was serviced quickly. The shuttle driver, Reggie was excep More

by nwood2870
Recommend Dealer
Yes

Other Employees Tagged: Michael Hall

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Nov 04, 2026

Regal Acura responded

It's wonderful to hear that you had a positive experience with Michael, Reggie, and the team! Thank you for choosing Regal Acura and for sharing your feedback! Safe travels!

October 28, 2026

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Great service . The service advisor listens to your issues and provides honest feedback/ advice . I would recommend this dealer any time. More

by HARESH.CHANDRA
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 28, 2026

Regal Acura responded

We are grateful for your recommendation and wonderful feedback about our Service Team, Haresh! -Regal Acura

October 15, 2026

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Employee Rating

Great Very very very very very very very very very great experience with the dealership More

by j.l.rahmingii
Recommend Dealer
Yes

Other Employees Tagged: Michael Hall

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Oct 15, 2026

Regal Acura responded

Thanks for the glowing review of your Acura TLX service. Your kind words mean a lot to our service team. Sean Bryant - General Sales Manager - 863-333-0536

September 02, 2026

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Employee Rating

Michael made sure I had everything I needed and the car was fixed very quickly More

by Ldunn030801
Recommend Dealer
Yes

Other Employees Tagged: Michael Hall

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Sep 03, 2026

Regal Acura responded

Hi Dunn! Thank you for leaving us this five-star review and for your kind words about Michael from our service team at Regal Acura! We'll see you next time!

August 30, 2026

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Employee Rating

This service group is ridiculously bad. I sat for 3 hours waiting for someone to come tell me i have to wait until the following Monday to get approval to fix a leaking shock for the second More

by evaught
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Johnny Mullins , Brian Guber

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Aug 31, 2026

Regal Acura responded

Thank you for bringing this to our attention. Unfortunately, with the information provided, we are unable to identify you in our system and reach out directly. This is not how we normally operate, and we would appreciate the opportunity to have our management team look into your experience further. Please contact Johnny Mullins directly at (863) 356-4439 so we can learn more and work toward resolving your concerns.

Aug 31, 2026

evaught responded

You have my number. You were supposed to have already called me this morning. I see waht youre concerned about. Erik Vaught

Sep 04, 2026

evaught responded

BUYER BEWARE!! Acura and Honda make great vehicles, but do NOT purchase or service one at this dealership. Their service department is hands-down the worst I have ever dealt with. We bought an Acura RDX and discovered a leaking shock. The saga started back in February 2026, and since then, it’s been a complete nightmare. Here is what we’ve endured: Endless Wasted Days: At least four separate visits lasting 3 to 4 hours each—mostly on Fridays and Saturdays, completely wrecking our weekends. Zero Respect for Time: They don't honor appointments, they don't return calls when promised, and they couldn't care less if you sit in their waiting room for hours on end. Your time and life mean absolutely nothing to them. Incompetence at Every Level: They kept our vehicle for two full weeks at one point, and today we just had to get our second replacement for the exact same shock. Broken Promises: Service advisor Johnny Mullins offered to have a cracked windshield looked at while the car was in. On delivery day, I asked about it—turns out, nobody had even bothered to look at it. Nothing was done. It should not take opening a formal corporate case with Acura just to get basic service and accountability. Today is September 4th, and after seven months of runaround, I’m still not confident this issue is actually resolved. Save yourself the headache, money, and massive frustration—take your business anywhere else!

August 25, 2026

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Their performance is exemplary. Michael demonstrated exceptional attentiveness and possessed comprehensive knowledge regarding our vehicle. More

by Jazyjaz81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 25, 2026

Regal Acura responded

Thank you for the glowing review of Michael and our team at Regal Acura! We're thrilled to hear you're satisfied with our service. Safe travels!

August 25, 2026

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Employee Rating

The dealership provided an exceptional experience, making us feel like valued members of their community, particularly as first-time customers. More

by Jazyjaz81
Recommend Dealer
Yes

Other Employees Tagged: Michael Hall

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Aug 25, 2026

Regal Acura responded

Jazy, we are honored by your kind comments! Thank you for choosing Regal Acura and for sharing your feedback. We hope to work with you again in the future.

August 17, 2026

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Always trying to accommodate me with the best service and with good timing. I highly recommend purchasing with Regal above any other dealership. Thank you for the good experience and great service More

by Rachelle4bs
Recommend Dealer
Yes

Other Employees Tagged: Michael Hall

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Aug 17, 2026

Regal Acura responded

Your Acura MDX received service with timely attention and thorough care. Knowing you found our scheduling flexibility and service outstanding means a lot to our team. We appreciate your high recommendation above other dealerships. Sean Bryant - General Sales Manager - 863-333-0536

July 31, 2026

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Employee Rating

They told me that the car was not safe to use in carts and that I would have to leave it at the dealer to correct the recall but they did not have loan car available for me and they returned the car not s More

by asmarmunoz1
Recommend Dealer
No

Other Employees Tagged: Michael Hall

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Aug 03, 2026

Regal Acura responded

Thank you for your feedback. Unfortunately, with the information provided, I’m unable to look into your specific situation. Please note that not all recalls involve a safety concern, and not all recalls qualify for a loaner vehicle. If a recall does qualify and a loaner is unavailable, a rental vehicle would be provided. Based on what you've described, it sounds like your recall may not have met the criteria for transportation assistance. If you'd like me to review your situation further, please give me a call at 863-333-4633. I'd be happy to look into it for you. - Alaina Southern

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