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BMW of West Chester
West Chester, PA
2,631 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,631 reviews
November 20, 2024
I am so grateful for the outstanding assistance provided by “Robert Madden” and finance Mgr “Jayson Kirk”. In a world where 1st Class service is difficult to find through the entire process, these fine gent by “Robert Madden” and finance Mgr “Jayson Kirk”. In a world where 1st Class service is difficult to find through the entire process, these fine gentleman did a spectacular job from start to finish! I will be referring family and friends and will be returning for my next purchase, without question. Thank you again Gents and Happy Holidays.😎 More
by Radioguy
November 20, 2024
I have been working with this dealership for over 25 years. Would not go anywhere else. Great sales / service. years. Would not go anywhere else. Great sales / service. More
by Jkaspar
Verified CustomerNovember 20, 2024
Very accommodating and professional. Heather was helpful in explaining things as was the rest of the service staff. Heather was helpful in explaining things as was the rest of the service staff. More
by DKOLOVOS
Employees Worked With
November 19, 2024
Our buying experience was pleasant and Ian was a great salesperson. We appreciate their accommodations to help with a tight schedule when buying a car. salesperson. We appreciate their accommodations to help with a tight schedule when buying a car. More
by MJD
Employees Worked With
November 18, 2024
Scott Gately is fantastic. After having a difficult and disappointing experience with another dealership I contacted West Chester. Scott called me back in minutes, we worked ou After having a difficult and disappointing experience with another dealership I contacted West Chester. Scott called me back in minutes, we worked out a deal, had a deposit made and financial forms filled out within the hour. He was waiting for me the next morning with my new car. Easily the smoothest and most fun experience I've ever had buying a car. Scott and West Chester BMW have a new customer for life. More
by Mcugine
November 17, 2024
Heather is great! Service was great. Explained all recommended services snd everything was promptly completed Service was great. Explained all recommended services snd everything was promptly completed More
by GINNA.ANDERSON
November 17, 2024
Outstanding service across the board. Scott Gately is the best salesperson I’ve ever dealt with. Honest, knowledgeable and super friendly. Will definitely go back to him. Had a horrible e Scott Gately is the best salesperson I’ve ever dealt with. Honest, knowledgeable and super friendly. Will definitely go back to him. Had a horrible experience at another BMW dealer in the area which I’m grateful for - would not have tried BMW of West Chester but for that! More
by SMASLOWSKI
Employees Worked With
November 16, 2024
The service that was performed was for a recall to check or replace the airbag if required. The airbag was not replaced after inspected as there was no issue. Joe Izzi kept me informed in reference to the or replace the airbag if required. The airbag was not replaced after inspected as there was no issue. Joe Izzi kept me informed in reference to the inspection he performed as well. Joe is professional and thorough. More
by RELODES
Employees Worked With
November 16, 2024
Start to finish the process was easy . No gimmicks or surprises. Dan was great. To work with. No gimmicks or surprises. Dan was great. To work with. More
by mcronin08
November 16, 2024
I have been going to BMW of West Chester (formerly Otto’s BMW) for many years and they are always very professional and perform great work and at a reasonable price (for a dealer). BMW) for many years and they are always very professional and perform great work and at a reasonable price (for a dealer). More
by djlane16
