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Norm Reeves Toyota Dallas

Dallas, TX

Overview
Employees
Reviews
Vehicles
4.8
5,045 Reviews
Are you searching for a vehicle that commands attention across Dallas, Forney, Mesquite, and Garland, TX? The team at Norm Reeves Toyota Dallas is here to provide you with an exciting, reliable vehicle you'll love for years to come. From the moment you arrive, you'll become part of our extended family. Our team is passionate about serving you, fulfilling your automotive needs, and supporting your community. Looking for your next car near Dallas, Fort Worth, or Irving, Texas? Your journey starts with finding the right dealership. While there are many options in Dallas County, only Norm Reeves Toyota Dallas offers Super Prices, Super Selection, and a Super Experience. A Super Selection of Toyota Vehicles Plus, explore HUNDREDS of pre-owned cars from all the top brands! When you visit our showroom, you’ll always find an impressive range of vehicles. We have hundreds of new Toyota models available, from sporty sedans like the Corolla and Camry to rugged SUVs like the Highlander and RAV4, plus versatile trucks like the Tacoma. Don’t forget to check out our extensive inventory of used cars! With pre-owned vehicles from Toyota and other well-known brands, there’s something for everyone.
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9525 E R L Thornton Fwy

Dallas, TX

75228

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Showing 5,045 reviews

February 18, 2025

Shelly is always on point and gives A1 services for all her customers 5 stars always for Shelly. More

by SHERRY59B
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 18, 2025 -

Norm Reeves Toyota Dallas responded

We all love Shelly and are happy that you do too, Sherry! Is there anything that we can do to provide you with a five-star experience next time? Feel free to let us know as we rely on customer feedback to see what we could improve or add. Thanks so much, and we hope to see you next time!

February 18, 2025

Finance is awesome. . sales team is only interested in you until you say yes, after that they completely ghost you.. not much help with vehicle after delivery either.. ho More

by harishreddy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Breaud
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ivan Williams
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 18, 2025 -

Norm Reeves Toyota Dallas responded

Congratulations on your new Toyota! We appreciate you letting us know how your car-buying process went so that we can make improvements where necessary. When you're ready for your first service appointment, we hope that you will stop by for service. Thank you!

February 18, 2025

Lost its family feeling as a dealership! Just a business now. Not impressed overall now. More

by briancolwill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2025 -

Norm Reeves Toyota Dallas responded

While we're disappointed that you were dissatisfied with your service appointment, we appreciate you letting us know, Brian. This will help us to investigate what we could be doing better. If you have any specific suggestions, please reach out to us. Thank you.

February 17, 2025

New ownership at this location appears to have increased "business traffic" considerably. Shelly is a very. Customer friendly and professional service writer. More

by thomashpk520
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 17, 2025 -

Norm Reeves Toyota Dallas responded

All business is good business, Thomas! We hope to provide a high level of service to trusted customers like you. Shelly is a fantastic member of the team, and we are lucky to rely on her to provide that type of service. If you'd like to request her again, please feel free to do so. Thank you!

February 17, 2025

Shelly is the reason I’ve had 5 Toyotas and serviced for over 20 years. She’s a rockstar! More

by AFFRILLERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2025 -

Norm Reeves Toyota Dallas responded

So, does that equal every four years you've upgraded your car? That's awesome! We're flattered that you've been sticking with us for more than two decades. Shelly should have her own fan club! We appreciate her and appreciate this review. Thanks for stopping by, and cheers to 20 more years!

February 17, 2025

It was a quick and easy registration visit. I was in and out in less than an hour. John is always efficient and professional. More

by carlalee1908
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : N/A
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Feb 17, 2025 -

Norm Reeves Toyota Dallas responded

That sounds like a satisfying visit, Carla! Registration should be a quick service, and we're pleased that John could be there for you. If you need service once again, feel free to schedule your appointment online. Thank you!

February 17, 2025

I trust you guys with my car because John is always straight with me. Thank you More

by HILARYANNJIRASEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2025 -

Norm Reeves Toyota Dallas responded

We're delighted to have your trust, Hilary! We will pass this on to John and feel free to request his services the next time that you stop by. Since we value you as a customer, please let us know what we can do to make your service visits even better. Thank you!

February 16, 2025

The dealership was ok, Shelly was very nice and understanding and knowledgeable. she go me out quickly. More

by Emma Buckner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 17, 2025 -

Norm Reeves Toyota Dallas responded

We love seeing a five-star review and would like to know what we can do to improve our dealership. Customer feedback provides insight as to what our dealership could do to make things even better. We're pleased that you found Shelly so helpful and friendly--she's a fan favorite! If you choose to return, we will be thrilled to accommodate you in any way that we can. Thank you!

February 16, 2025

Shelley is the ONLY reason that we continue to do business with you. She is AWESOME and needs to get a raise. She works SO hard!! More

by Stars Fan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 17, 2025 -

Norm Reeves Toyota Dallas responded

We love Shelly and love this review! We will keep your suggestions under consideration. Thanks for the shoutout for Shelly, and we know that you'll be eager to work with her again!

February 16, 2025

The service is good. .I was not able to get a rental car..that was very disappointing. More

by pdj159
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 17, 2025 -

Norm Reeves Toyota Dallas responded

We appreciate you bringing up the challenge in getting a rental car to our attention. This is something that we will look into and see if this service can be improved so that customers like you can take advantage of it. We are happy that your service visit for your Toyota was a quality experience! Thanks for coming by, and we'll see you next time!

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