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Norm Reeves Toyota Dallas

Dallas, TX

4.9
4,875 Reviews
Dallas' Cowboy Toyota Dealership Serving the DFW Metroplex Area. Cowboy Toyota welcomes all Credit Union, Sam's Club, and Costco members. We offer vehicle delivery within the Metroplex area to all customers. Cowboy Toyota located in Dallas, TX is proud to be one of the premier dealerships in the Dallas-Fort Worth Metroplex. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Cowboy Toyota a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Toyota or Scion, you've come to the right place. We proudly serve the following communities and others in the Dallas and Fort Worth Metroplex area: East Dallas, Lake Highlands, White Rock Lake, North Park, Preston Hollow, Park Cities, Highland Park, Universtiy Park, Far North Dallas, Richardson, Garland, Oak Cliff, Sachse, Murphy, Mesquite, Balch Springs, Forney, Heath, Seagoville, Rockwall, Rowlett, Lake Ray Hubbard, Addison, Plano, Sunnyvale, Sulphur Springs and Terrell. Come visit our selection of Toyota Prius, Corolla, Yaris, Matrix, Camry, Venza, Avalon, RAV4, FJ Cruiser, Sienna, Tacoma, Sequoia, Tundra, and Land Cruiser. Located in Dallas, Texas off of I-30 and Buckner Boulevard.
Contact Dealership

9525 E R L Thornton Fwy

Dallas, TX

75228

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Showing 4,875 reviews

December 21, 2024

Excellent and speedy service! Great place to work while I waited.carlos has been really helpful in explaining the report. More

by aldyck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CARLOS LOPEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

It's all about the details! Glad you enjoyed our waiting area while we completed your service!

December 21, 2024

I va appreciate the personal attention from Shelley and her thorough review of what my car needs. More

by Lourdes
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

We're here to ensure your Toyota runs for miles and years to come, and our team is critical in that mission. Shelly is one of the best when it comes to automotive service. Thanks for sharing!

December 21, 2024

Shelly always takes care of servicing my Toyota Camry. Her care is much appreciated. Thanks! More

by MDREB
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Shelly and the team are here to keep your Camry running as good as new! Here's to many more miles ahead!

December 21, 2024

Shelly is amazing and is the reason I keep coming back to Cowboy Toyota. She’s thorough, professional, and yet down to earth. She makes sure I understand what’s going on with my car and explains it to me in More

by monapandey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOHN PENA
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

It's so rewarding to hear that Shelly has made such an impact on your automotive journey! We'll make sure to relay your feedback, and we appreciate your kind words!

December 21, 2024

Very good I love the Toyota Dealership They are very experienced I love doing busy with Justin More

by Edward Davis 20008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
CARLOS LOPEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Thanks for the review, Edward! Glad to hear Justin has become such a trusted advisor. You know where to find us when you need help!

December 21, 2024

I did not know they had changed the name. It was rather quiet there. No one sent a e-mail or text.to inform me. I did not know until I arrived. More

by PRICEGAIL372
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

We're sorry to hear you were not notified of the change! Glad your experience was pleasant otherwise!

December 20, 2024

Got me a appt right away! ! Quick service! John Peña is the best! I’ve been coming to him for years! More

by Claireh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOHN PENA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

We always aim to have our customers in and out as quickly as possible -- we know how busy your schedule's are! Thanks for the shout!

December 20, 2024

The service was done in a timely manner. The service agent kept me informed of what I needed on my car. More

by Narsis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOHN PENA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

We truly believe it is critical to keep you informed with transparent communications throughout the service process. Thanks for sharing!

December 20, 2024

Super rude! It was a very unpleasant visit! I did not like the way I was treated More

by PAO.RODRIGUEZ817
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JOHN PENA
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

We are sorry to hear this, and we apologize for missing the mark. Customer service is important to us, and we'd like the opportunity to make this up to you. Please reach out to our service department to discuss further.

December 20, 2024

Maintained high quality Cowboy Toyota was known for. Shelly was marvelous and maintenance and adjustments were fast More

by CaptainBobC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Shelly us one of the best! We're glad she took such great care of you, and we're happy to have earned your trust!

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