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Norm Reeves Toyota Dallas

Dallas, TX

Overview
Employees
Reviews
Vehicles
4.8
5,045 Reviews
Are you searching for a vehicle that commands attention across Dallas, Forney, Mesquite, and Garland, TX? The team at Norm Reeves Toyota Dallas is here to provide you with an exciting, reliable vehicle you'll love for years to come. From the moment you arrive, you'll become part of our extended family. Our team is passionate about serving you, fulfilling your automotive needs, and supporting your ...
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9525 E R L Thornton Fwy

Dallas, TX

75228

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Showing 5,045 reviews

February 26, 2025

I was mislead on the cost of repairs. I was called back to the dealership under the pretense that the GM would take care of my bill due to all the hassle I was put through. That was false More

by Pfiero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Seltzer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Harveen Toor
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2025 -

Norm Reeves Toyota Dallas responded

Fiero, Thank you for the review. I refunded you $200 of your service bill while you were her. You asked a salesperson for numbers on a new vehicle that we provided you. When you left you thanked me for listening to you. I appreciate your business but not sure how we didn't meet your expectations.

February 25, 2025

The service was great, Antonio was great. Please be respectful of your customers and don’t have Fox News on your TV. Please instead put on baking shows, sports events or ANYTHING that is no More

by NANCYB3KELLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 25, 2025 -

Norm Reeves Toyota Dallas responded

We're pleased that your service visit for your Toyota with Antonio went so well, Nancy! Please feel free to request that our staff change the channel if you prefer other programming. They will be happy to accommodate you. Thank you!

February 25, 2025

Very quick service, professional. The staff was very friendly and easy to book service with them. More

by carlacullison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harveen Toor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2025 -

Norm Reeves Toyota Dallas responded

That's awesome, Carla! We're glad that you found our staff welcoming and that it was easy to get your service appointment for your Toyota. Remember that we have service specials, too, so be sure to review them before you get here next time. Thank you!

February 25, 2025

Great atmosphere everyone very friendly fabulous staff awesome customer service everyone engagement and acknowledge to everyone in the building More

by ADERDZ81
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blanca Bermudez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2025 -

Norm Reeves Toyota Dallas responded

We wish you the best of luck with your new Toyota! What a nice review! We appreciate you listing all the qualities we strive to achieve each day. Thanks so much! If you need accessories for your new ride, we can be your source.

February 24, 2025

My Advisor Antonio was great. Not sure about mechanics in the back. Almost 4 hour wait for a scheduled appt oil change & tire rotation. Tires were not rotated, air was not added More

by titeciacaldwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2025 -

Norm Reeves Toyota Dallas responded

We appreciate you bringing your concerns to our attention. While we're happy that Antonio could give you satisfying service, we will be addressing the delays you experienced for routine maintenance. If you would like to discuss this with our dealership, please reach out to our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174. Thank you.

More
February 23, 2025

Great service on Friday. I really appreciate the Toyota dealership and it’s customer service. More

by telly2156
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harveen Toor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hilary Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2025 -

Norm Reeves Toyota Dallas responded

This kind of praise confirms that we're staying on target for quality service! We're pleased that you had a good experience, and we hope to see you at a future appointment. You can even schedule it online. Thank you!

February 23, 2025

Pedro is so professional and made everything easy peasy. From greeting upon arrival all the way until delivery he was involved, Muchas Gracias Pedro! More

by sal75060
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pedro Cachay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2025 -

Norm Reeves Toyota Dallas responded

Congratulations on your new Toyota! We're delighted that Pedro could make all the arrangements for a successful car-buying process. If you'd like to add accessories, please feel free to reach out. Thank you!

February 23, 2025

"Harveen Toor is an exceptional Service Advisor! He went above and beyond to ensure I was satisfied with my recent visit. His professionalism, knowledge, and communication skills are top-notch. Harv More

by Car enthusiast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harveen Toor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2025 -

Norm Reeves Toyota Dallas responded

We will be happy to pass on your five-star review to Harveen! It's team members like him that make our dealership run like a well-oiled machine. Thanks so much for sharing, and we'll be here when you need us!

February 22, 2025

Ryan was very attentive to my needs and made the process quick and easy. Very good salesman to work with. More

by bombero
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Palma
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2025 -

Norm Reeves Toyota Dallas responded

Good luck with your new-to-you Toyota! We're pleased that Ryan could walk you through shopping to ownership. When you're ready for service, please book your appointment online if you like. Thank you!

February 22, 2025

It is good . Waiting time is short My car was cleaned . Everything was explained . Will recommend this dealership to my friends. More

by zardelarosa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2025 -

Norm Reeves Toyota Dallas responded

All those elements sound like a satisfying service visit! You have a clean car after a short wait and feel well-informed. Thanks for sharing, and we will be happy to work with your friends!

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