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Norm Reeves Toyota Dallas

Dallas, TX

4.8
5,052 Reviews
Are you searching for a vehicle that commands attention across Dallas, Forney, Mesquite, and Garland, TX? The team at Norm Reeves Toyota Dallas is here to provide you with an exciting, reliable vehicle you'll love for years to come. From the moment you arrive, you'll become part of our extended family. Our team is passionate about serving you, fulfilling your automotive needs, and supporting your community. Looking for your next car near Dallas, Fort Worth, or Irving, Texas? Your journey starts with finding the right dealership. While there are many options in Dallas County, only Norm Reeves Toyota Dallas offers Super Prices, Super Selection, and a Super Experience. A Super Selection of Toyota Vehicles Plus, explore HUNDREDS of pre-owned cars from all the top brands! When you visit our showroom, you’ll always find an impressive range of vehicles. We have hundreds of new Toyota models available, from sporty sedans like the Corolla and Camry to rugged SUVs like the Highlander and RAV4, plus versatile trucks like the Tacoma. Don’t forget to check out our extensive inventory of used cars! With pre-owned vehicles from Toyota and other well-known brands, there’s something for everyone.
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9525 E R L Thornton Fwy

Dallas, TX

75228

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Showing 5,052 reviews

February 28, 2025

Antonio is always great and goes above and beyond to take care of me and my mom More

by briarts07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Norm Reeves Toyota Dallas responded

We appreciate you and your mom bringing your Lexus into our service center! Antonio will be happy with your loyalty, and we hope you stick with us for many years to come. Thanks so much, and we're happy to serve you any time!

February 28, 2025

Communication is key to everything and as a customer that has owned his own business it must be the correct information and from the same person. More

by Shale loucks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harveen Toor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Norm Reeves Toyota Dallas responded

We agree, Shale! We hope that you had a satisfying service visit for your Toyota, and if you have any questions or concerns, please feel free to reach out to us. We're open to suggestions and focus on transparency. Thanks so much!

February 27, 2025

I wanted the dealership to look into an issue with my touchscreen but was told it would be $200.00 for a diagnostic scan. I told them I had purchased a maintenance plan and they told me it was only for More

by Kevinemail3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edwin Aguilar
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2025 -

Norm Reeves Toyota Dallas responded

Kevin, My name is Bryan Haarhues. I am the General manager here at Norm Reeves Toyota Dallas. Thank you for the review and for letting us know that we did not take care of you during your visit. If you would like to bring your vehicle back in for us to look at we will get it looked at. When you come in, please let the advisor know to call me and I will come over to meet you.

February 27, 2025

Professional and friendly , very knowledgeable about my Toyota Tacoma truck. Glad I went to your service department More

by HARRIS.DAVIDSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Norm Reeves Toyota Dallas responded

Sounds like you had a satisfying service visit for your Toyota Tacoma, Harris! Remember that we have rotating service specials that may come in handy when you stop by next time. Thank you!

February 27, 2025

Shelly is wonderful. Always goes above and beyond. Highly recommended! You won't be disappointed! Bye More

by Julio
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelly Jackowski
Feb 28, 2025 -

Norm Reeves Toyota Dallas responded

We admit it--Shelly is the best, Julio! What would we do without her? We're so glad that you agree with us, and feel free to request her any time that you return. Thanks so much!

February 27, 2025

Yaela was wonderful to work with! She was knowledgeable, friendly and professional. I had such a great experience buying my new car because of her. I was originally interested in a More

by katie.ryan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yaela Dror
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Norm Reeves Toyota Dallas responded

Who doesn't love the Camry, Katie? While the Prius is a good choice, our sales reps can help figure out which Toyotas may work best for you depending on many factors like your driving goals. We're so happy that Yaela could steer you in the right direction. If you have any questions about taking care of your new Toyota, please let us know. Thank you, and congratulations!

February 26, 2025

Buena atencion y buen servicio me agrada que tengan un buen grupo de personas en atencion al cliente More

by William Rivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harveen Toor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2025 -

Norm Reeves Toyota Dallas responded

¡Nos enorgullece brindar un excelente trato a nuestros clientes, William! Nos alegra saber que se sintió bienvenido en nuestro concesionario y bien atendido por nuestro equipo. Esperamos que esta sea solo el comienzo de nuestra relación para mantener su Toyota en excelente estado. ¡Gracias!

February 26, 2025

I was mislead on the cost of repairs. I was called back to the dealership under the pretense that the GM would take care of my bill due to all the hassle I was put through. That was false More

by Pfiero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Seltzer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Harveen Toor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Norm Reeves Toyota Dallas responded

Fiero, Thank you for the review. I refunded you $200 of your service bill while you were her. You asked a salesperson for numbers on a new vehicle that we provided you. When you left you thanked me for listening to you. I appreciate your business but not sure how we didn't meet your expectations.

February 25, 2025

The service was great, Antonio was great. Please be respectful of your customers and don’t have Fox News on your TV. Please instead put on baking shows, sports events or ANYTHING that is no More

by NANCYB3KELLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Norm Reeves Toyota Dallas responded

We're pleased that your service visit for your Toyota with Antonio went so well, Nancy! Please feel free to request that our staff change the channel if you prefer other programming. They will be happy to accommodate you. Thank you!

February 25, 2025

Very quick service, professional. The staff was very friendly and easy to book service with them. More

by carlacullison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harveen Toor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Norm Reeves Toyota Dallas responded

That's awesome, Carla! We're glad that you found our staff welcoming and that it was easy to get your service appointment for your Toyota. Remember that we have service specials, too, so be sure to review them before you get here next time. Thank you!

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