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Norm Reeves Toyota Dallas

Dallas, TX

4.7
5,762 Reviews
Are you searching for a vehicle that commands attention across Dallas, Forney, Mesquite, and Garland, TX? The team at Norm Reeves Toyota Dallas is here to provide you with an exciting, reliable vehicle you'll love for years to come. From the moment you arrive, you'll become part of our extended family. Our team is passionate about serving you, fulfilling your automotive needs, and supporting your community. Looking for your next car near Dallas, Fort Worth, or Irving, Texas? Your journey starts with finding the right dealership. While there are many options in Dallas County, only Norm Reeves Toyota Dallas offers Super Prices, Super Selection, and a Super Experience. A Super Selection of Toyota Vehicles Plus, explore HUNDREDS of pre-owned cars from all the top brands! When you visit our showroom, you’ll always find an impressive range of vehicles. We have hundreds of new Toyota models available, from sporty sedans like the Corolla and Camry to rugged SUVs like the Highlander and RAV4, plus versatile trucks like the Tacoma. Don’t forget to check out our extensive inventory of used cars! With pre-owned vehicles from Toyota and other well-known brands, there’s something for everyone.
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9525 E R L Thornton Fwy

Dallas, TX

75228

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Showing 5,762 reviews

December 30, 2025

Staff is friendly and professional. Technicians are well trained and great. Getting service is not an all day experience More

by walter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harveen Toor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2025 -

Norm Reeves Toyota Dallas responded

Walter, seeing your 5-star review has absolutely made our day! We can't wait to pass along your feedback to our team. Thank you for choosing Norm Reeves Toyota Dallas!

December 30, 2025

Carlos Lopez is the best. He's very friendly and takes good care of customers needs More

by ptc231
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Lopez
Dec 30, 2025 -

Norm Reeves Toyota Dallas responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Norm Reeves Toyota Dallas. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

December 29, 2025

Purchased my vehicle from cowboy Toyota which is now Norm Reeves Toyota. Last few times I've been unhappy with the service. Will not go into details of my past experiences but can just say that I will no lon More

by ZROBURN_68_1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Antonio Holmes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for sharing your feedback. We’re truly sorry to hear about your recent experiences and that we’ve fallen short of your expectations. Your trust means a lot to us, and we regret that we didn’t provide the level of service you deserve. If you’re open to it, we’d appreciate the opportunity to learn more and make things right. Please feel free to reach out to us directly. Thank you for giving us the chance to improve. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

December 29, 2025

5 hours for basic services. Happens every time when they set a 90 minute expectation. More

by Shane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Antonio Holmes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for sharing your feedback. We sincerely apologize for the extended wait time and the inconvenience caused by not meeting the expected timeframe. Your time is valuable, and we understand how frustrating this can be. We’re reviewing our processes to improve efficiency and ensure a better experience moving forward. Please feel free to reach out to us directly if there’s anything we can do to make this right. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

December 29, 2025

Very satisfying job was fast and easy for me to pick out my car thank you very much More

by 16maria13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2025 -

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Norm Reeves Toyota Dallas to be a positive one. Please don't hesitate to reach out if you need anything else. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

December 28, 2025

Appointments are available when needed. Staff is great. I am always missing a tire pressure valve cap when it gets serviced that has the N2 marking for some reason. More

by vgo_f
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harveen Toor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2025 -

Norm Reeves Toyota Dallas responded

We’re glad to read you are in good hands with our team, we will pass along your feedback. Thank you for choosing Norm Reeves Toyota Dallas!

December 28, 2025

Met me on time, resolved recall issues, performed requested services and returned a spotlessly clean car. All done within promised time window. More

by steve.r.day
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2025 -

Norm Reeves Toyota Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

December 27, 2025

Carlos Lopez wasn't there/ or did not help me at least. Someone else checked me in and another person checked me out. It is hard to rate him. Sergio sent me a message that it was ready, but I had no idea w More

by kelly.wallace028
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Lopez
Dec 29, 2025 -

Norm Reeves Toyota Dallas responded

Hi Kelly, we are sorry to hear there was some confusion during your visit to Norm Reeves Toyota Dallas. We appreciate your feedback and will pass it along to the team. If there's anything else you need, please feel free to reach out. Safe travels!

December 27, 2025

Great service from the time of arrival for service of my vehicle to time the keys are given back to me, the experience is always best. More

by ChalilloLXIII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2025 -

Norm Reeves Toyota Dallas responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Norm Reeves Toyota Dallas, we look forward to having you as a valued customer for many years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

December 27, 2025

Everyone at the dealership was extremely helpful and seemed to actually care that we had a great experience at the dealership. We were greeted upon our arrival and directed to Rodney. After the test dri More

by russelldurrant11
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
LaTris Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Houston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Bonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyrell Stewart
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2025 -

Norm Reeves Toyota Dallas responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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