Tom Cruz

Norman Reeves Toyota is amazing and the customer service team is very helpful and supportive Thank you Richard Garza for your help you was a blessing to me team is very helpful and supportive Thank you Richard Garza for your help you was a blessing to me More

by CARREDWARD124 Verified Customer Verified Customer

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I just walked out with a brand-new Grand Highlander Hybrid Limited, and I couldn’t be happier with the experience. If you are looking for a transparent and professional car-buying process, this is the Hybrid Limited, and I couldn’t be happier with the experience. If you are looking for a transparent and professional car-buying process, this is the place to go. A huge thank you to my Sales Consultant, Jesus Rico. He was patient, professional, and worked with me to get to the numbers I needed to make this deal happen. He made the entire process smooth from start to finish. I also want to thank the management team for their willingness to negotiate and for honoring the 4.99% APR promotional rate. They really stepped up to earn my business. Special shout out to Billy Goss! If you're in the Dallas area and looking for a Toyota, go see Jesus Rico and the team at Norm Reeves. They’ll treat you right! More

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The sale man out standing I could not ask for a better experience I will send a friend thank very much experience I will send a friend thank very much More

by CHARLESLJOHNSON51 Verified Customer Verified Customer

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I recently purchased a Toyota Sienna from Norm Reeves, and the entire experience exceeded my expectations from start to finish. Working with Jade made a significant difference in how smooth and enjoyable and the entire experience exceeded my expectations from start to finish. Working with Jade made a significant difference in how smooth and enjoyable the process was. She was responsive, knowledgeable, and took the time to thoroughly answer every question I had, which made me feel confident in my decision. What stood out most was the no pressure approach. Jade created a comfortable environment where I never felt rushed or pushed, allowing me to make the right choice at my own pace. That level of professionalism and transparency made the experience genuinely pleasant. She also went above and beyond before I left the facility by making sure all of my vehicle settings were properly set up. That attention to detail and customer care did not go unnoticed and really reinforced the quality of service I received. As for the Sienna itself, I absolutely love it. It has proven to be an outstanding vehicle in every way, from comfort and performance to practicality and reliability. It truly feels like one of the best investments I have ever made, and I look forward to every opportunity I get to drive it. Overall, this was an exceptional buying experience paired with an exceptional vehicle. I highly recommend both Jade and the team at Norm Reeves. More

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Had a great experience easy time there a good deals recommended highly, Sales consulted Terrell listen and help me get what I wanted and nothing more recommended highly, Sales consulted Terrell listen and help me get what I wanted and nothing more More

by LAVESM Verified Customer Verified Customer

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Great experience from arrival to getting the keys handed to me. Huge shoutout to the Norm Reeves Toyota team. Pedro goes above and beyond! Thankful for his help and dedication. Antoni & Tom deserve a sh to me. Huge shoutout to the Norm Reeves Toyota team. Pedro goes above and beyond! Thankful for his help and dedication. Antoni & Tom deserve a shoutout as well, always making me feel like a friend very welcoming and helpful. More

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The dealership was clean and welcoming. The employees were polite and professional. Mo was absolutely amazing!! The employees were polite and professional. Mo was absolutely amazing!! More

by PURSEGIRLDAVIS Verified Customer Verified Customer

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PHENOMENAL! ! Mo get 20+ stars from me. Beginning to end 20+ stars. A1 Customer service ! Mo get 20+ stars from me. Beginning to end 20+ stars. A1 Customer service More

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The sales process was more straightforward than most auto transactions I have completed. They were honest, worked hard to keep the customer happy and their starting price was competitive. They are, of course transactions I have completed. They were honest, worked hard to keep the customer happy and their starting price was competitive. They are, of course, hard but fair negotiators when you work to get them below their starting price. The closing with the finance manager was very easy. My sales person, Tyrell Stewart was fairly new to the business but worked hard and was easy to communicate with. He will do well in this business More

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The employees were super polite and supportive throughout the whole process. Just took a while but I had the time available. the whole process. Just took a while but I had the time available. More

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