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Mercedes-Benz of Hagerstown

Hagerstown, MD

4.9
2,457 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?** It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance. Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service. Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated. Justin Harbert General Manager Mercedes-Benz of Hagerstown 301-733-2301
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1955 Dual Highway

Hagerstown, MD

21740

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Showing 2,457 reviews

August 06, 2024

This dealership was wonderful to deal with! Kyle was super helpful and always willing to answer questions and do the research if he didn’t know the answer instantly. I received several emails f More

by clrcovemd
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2024 -

Mercedes-Benz of Hagerstown responded

Thank you for the glowing review! We're delighted to hear that Kyle and our team at Mercedes-Benz of Hagerstown provided such excellent service. Enjoy your new GLC 300 for miles to come!

August 01, 2024

Excellent and honest service since I’ve been bringing my vehicle in these past 10 years. More

by rsknutson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Stonebraker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Mercedes-Benz of Hagerstown responded

Thank you for your confidence in Mercedes-Benz of Hagerstown, and for your business these past 10 years. We are grateful to have you as a customer!

August 01, 2024

Barry was extremely helpful in obtaining the vehicle and all the options that we wanted. He is very knowledgeable about the characteristics of the various models of vehicles. He is also knowledgeable in s More

by Frederick_whalen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Mercedes-Benz of Hagerstown responded

Frederick, we're delighted to hear that Barry provided such knowledgeable and helpful service at Mercedes-Benz of Hagerstown. Enjoy your new vehicle!

July 31, 2024

I love it and I like it a lot for the services at Mercedes In in the Hagger house is the best More

by tuantexas_1968
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lexi Livelsberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Mercedes-Benz of Hagerstown responded

Thank you for leaving Mercedes-Benz of Hagerstown a five-star review! We are happy to hear that our services were accommodating.

July 30, 2024

Kyle Swanson was a wonderful help when deciding on our New Mercedes GLS SUV. We hadn’t bought a new one in 12 years. He was very patient and helpful in determining what we really wanted. Everyone at Hag More

by lams35
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lexi and Austin
Jul 31, 2024 -

Mercedes-Benz of Hagerstown responded

Thank you for your continued trust in Mercedes-Benz of Hagerstown! We're delighted to hear that Kyle and our team provided excellent service once again. Enjoy your new GLS SUV, and we look forward to assisting you with future purchases!

July 21, 2024

Barry was fantastic to work with on our recent purchase he is very knowledgeable and very helpful in understanding all the perks of our new Mercedes. Thanks again Barry . Jeff & Wendy More

by hunt831
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2024 -

Mercedes-Benz of Hagerstown responded

Thank you for sharing your experience! We're delighted to hear that Barry provided excellent service and helped you understand all the perks of your new Mercedes at Mercedes-Benz of Hagerstown. Enjoy the ride, Jeff & Wendy!

July 17, 2024

Everyone was very helpful throughout this experience. Kyle made the car buying purchase so easy and enjoyable. More

by premenick
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2024 -

Mercedes-Benz of Hagerstown responded

We're delighted to hear that Kyle and the team at Mercedes-Benz of Hagerstown made your car buying experience easy and enjoyable. Thanks for sharing!

July 15, 2024

Barry was great to work with in our purchasing experience. When in the market again we will look there first due tot he customer service. More

by Will and Rachel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2024 -

Mercedes-Benz of Hagerstown responded

Will and Rachel, we're delighted to hear Barry provided excellent service during your purchase at Mercedes-Benz of Hagerstown. We look forward to assisting you again in the future!

July 15, 2024

I have been a loyal customer here for the past 30 years simply because this dealership is “The best of the best!” More

by queenbee3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Shemon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marty Gillions
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Stonebraker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2024 -

Mercedes-Benz of Hagerstown responded

Thank you for being a loyal customer for the past 30 years! We're honored to be considered "The best of the best" at Mercedes-Benz of Hagerstown. Your continued support means everything to us!

July 13, 2024

Great selection. Reasonably priced. Flexible hours. In house financing. Service department is fantastic. No pressure. More

by geeze_psuxc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2024 -

Mercedes-Benz of Hagerstown responded

Thank you for the fantastic review! We're delighted to hear that our selection, pricing, and service at Mercedes-Benz of Hagerstown met your expectations. We appreciate your support!

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