Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Hagerstown
Hagerstown, MD
2,457 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,457 reviews
October 04, 2024
Wonderful experience. Love my new car. Thanks to everyone who helped me. Enjoyable experience. Amazing. Love my new car. Thanks to everyone who helped me. Enjoyable experience. Amazing. More
by ashleykakaziotis
October 04, 2024
Top drawer guy…. really enjoyed working with him. No pressure just fact and to the point. I would highly recommend him to my family and friends. really enjoyed working with him. No pressure just fact and to the point. I would highly recommend him to my family and friends. More
by edmgap
October 01, 2024
He took great care of us and got us the car we wanted. He and the rest of the management staff gave us a great and affordable deal on a great car. We can’t say enough about everybody at the dealership. He and the rest of the management staff gave us a great and affordable deal on a great car. We can’t say enough about everybody at the dealership. The service department is first rate. Marty and Alex are wonderful. Justin and his people are all top notch as is the whole administrative service staff. We have and will continue to recommend this dealership to anyone who wants to purchase or lease a quality automobile. More
by Lannonmr2
September 30, 2024
Rob as always was fantastic! Very knowledgeable of his product and the need of his customers. Thanks Rob for another great experience! Mercedes is lucky to have you! Very knowledgeable of his product and the need of his customers. Thanks Rob for another great experience! Mercedes is lucky to have you! More
by JohnHull11428
September 30, 2024
VERY PROFESSIONAL, Rob Edmonds answered quickly, had great followthrough, and arranged shipping to me of the S5604matic to Oregon. . great followthrough, and arranged shipping to me of the S5604matic to Oregon. . More
by Leclair0
Employees Worked With
September 22, 2024
Kyle, is a first class representative of Mercedes-Benz, he always goes the extra mile to help with whatever we need! Thank you Kyle... he always goes the extra mile to help with whatever we need! Thank you Kyle... More
by bresnocks
Employees Worked With
September 21, 2024
Outstanding service! ! I highly recommend Barry to anyone who’s in the market for Mercedes. ! I highly recommend Barry to anyone who’s in the market for Mercedes. More
by CNB56
September 21, 2024
Kyle was ever so helpful in helping us decide on a car taking into consideration our needs! He is a paramount professional who even spent hour or greater orienting me to the many add on options on my be taking into consideration our needs! He is a paramount professional who even spent hour or greater orienting me to the many add on options on my beautiful car. He made the whole process seamless! I Also want to add, I have had 15 yrs of outstanding service headed by Alex on my 2009 mercedes I look forward to many more. Thank you Lori A Manilla More
by lamanilla
September 19, 2024
Rob was a joy to work with. He was very knowledgeable and patient during and after the purchasing process. Very nice guy. He was very knowledgeable and patient during and after the purchasing process. Very nice guy. More
by tien_nguyen010
Employees Worked With
September 07, 2024
Where is first class. Vehicle purchasing easy and efficient. We won’t deal with anyone else at Mercedes when it comes to purchasing a vehicle. Vehicle purchasing easy and efficient. We won’t deal with anyone else at Mercedes when it comes to purchasing a vehicle. More
by CNB56
