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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,603 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,603 reviews
February 03, 2026
Barry & Austin. ..and the entire MB of Hagerstown team were outstanding on all levels. A fabulous car buying experience....Thank You! ..and the entire MB of Hagerstown team were outstanding on all levels. A fabulous car buying experience....Thank You! More
by mgildenhorn
January 26, 2026
Rob was great to work with. Things went very smooth and we were treated fairly ono our trade. I would recommend Rob and this dealership to anyone looking for a car. Things went very smooth and we were treated fairly ono our trade. I would recommend Rob and this dealership to anyone looking for a car. More
by Ken.klac
January 25, 2026
One of the best car buying experiences I’ve ever had! Rob was amazing from the first email and got me the car I wanted! Highly recommend everyone come here! Rob was amazing from the first email and got me the car I wanted! Highly recommend everyone come here! More
by Unicornriah
Employees Worked With
January 25, 2026
My experience with Mercedes of Hagerstown was excellent! Many thanks to Marty, Alex and the entire staff who are always there with kindness and professionalism! I can always count on them as t excellent! Many thanks to Marty, Alex and the entire staff who are always there with kindness and professionalism! I can always count on them as they have always taken care of our family! What a top notch dealership! Service Department and office staff are the best. I appreciated the explanation of services and the video of vehicle service. Most of all the confidence in all the staff and meticulous service. Many thanks! Andrea Petrucci-Kackley 😇 More
by Aridgecounseling
Employees Worked With
January 25, 2026
Great experience with Barry and the dealership. Dealer of choice. Thanks for your continued partnership. Dealer of choice. Thanks for your continued partnership. More
by jason
Employees Worked With
January 25, 2026
Rob made the impossible - possible! Rob, thank you for your dedication and commitment to your customers! Kudos! Rob, thank you for your dedication and commitment to your customers! Kudos! More
by mioconbrio
Employees Worked With
January 16, 2026
Very pleasant experience, they gave me fair value on my vehicle and treated me with respect. I appreciate Berry and Christina thank you vehicle and treated me with respect. I appreciate Berry and Christina thank you More
by garyp79
January 10, 2026
Rob E was the most amazing car salesman to work with! Ethical, responsive and considerate. He made special accommodations to help me pickup my car on New Years Eve. I could not be happier with this exper Ethical, responsive and considerate. He made special accommodations to help me pickup my car on New Years Eve. I could not be happier with this experience. Rob has sold cars to folks from 24 states and two continents. He will take amazing care of you and your family. More
by Bcarper1
Employees Worked With
January 07, 2026
Kyle Swanson made our Mercedes-Benz purchase smooth, professional, and genuinely enjoyable. He was knowledgeable, patient, and took the time to explain all features and options clearly without any press professional, and genuinely enjoyable. He was knowledgeable, patient, and took the time to explain all features and options clearly without any pressure. His attention to detail and straightforward communication made the entire process easy and stress-free. More
by Charles Smith
