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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,621 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,621 reviews
March 20, 2026
Barry was very helpful explaining all the options on our new vehicle. They saved us money through financing and gave us more money than what was quoted on our trade in. new vehicle. They saved us money through financing and gave us more money than what was quoted on our trade in. More
by testocker
March 18, 2026
It was a pleasure working with Rob and the team on the purchase of our Highlander. He helped answer all our questions and made it a smooth and easy process. We are glad we drove from Sterling to get the v purchase of our Highlander. He helped answer all our questions and made it a smooth and easy process. We are glad we drove from Sterling to get the vehicle we were looking for. The pups enjoyed the ride too. More
by Scottaterry
March 17, 2026
Rob and the team at Mercedes Benz of Hagerstown are terrific people. They are professional, honest, and patient with everyone that walks through their doors looking for help. I would highly recommend y terrific people. They are professional, honest, and patient with everyone that walks through their doors looking for help. I would highly recommend you consider Mercedes Benz of Hagerstown when you’re shopping for your next vehicle! More
by Mitchbelella
March 16, 2026
I contacted the dealership on a Sunday (when they were closed). Barry was quick to reply to my interest in the Jeep. On Monday, we test drove the Jeep, completed paperwork and were out the door by 3 pm. closed). Barry was quick to reply to my interest in the Jeep. On Monday, we test drove the Jeep, completed paperwork and were out the door by 3 pm. Thanks Barry, Lisa & Steve More
by ldaugherty29
March 16, 2026
The staff is attentive and knowledgeable. We were impressed with their willingness to take the time and show us how everything works. We were impressed with their willingness to take the time and show us how everything works. More
by Karen
March 16, 2026
It's always a pleasure dealing with Rob. He's knowledgeable, personable,and responsive.The process is always easy with Rob and MB of Hagerstown.Many thanks! He's knowledgeable, personable,and responsive.The process is always easy with Rob and MB of Hagerstown.Many thanks! More
by Kit3
March 16, 2026
Always treat customers with respect and dignity, always reliable and honest when serving my vehicles. reliable and honest when serving my vehicles. More
by lloyd_kissoon
March 14, 2026
It was a pleasure to work with Rob. He was courteous, professional, and answered all my questions. He was not "pushy" like other salespeople can be. He had all the paperwork prepared He was courteous, professional, and answered all my questions. He was not "pushy" like other salespeople can be. He had all the paperwork prepared for the sale when we arrived and the process was simple and efficient. If I were buying another car, I would seek him out. More
by jrnipps
March 13, 2026
It was refreshing to work with a dealer that was transparent, helpful and respects your intelligence. transparent, helpful and respects your intelligence. More
by jdamgaard714
Employees Worked With
March 09, 2026
Barry London gave us exceptional service in every facet of our purchase experience. It was the best experience I have ever had buying a car. of our purchase experience. It was the best experience I have ever had buying a car. More
by twise1
