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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,512 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,512 reviews
July 03, 2025
Love my new car! Rob made it so easy. I got a huge chocolate bar and Rob even came in on his day off to sign with us. No stress or hassle. I would definitely recommen Rob made it so easy. I got a huge chocolate bar and Rob even came in on his day off to sign with us. No stress or hassle. I would definitely recommend Hagerstown Mercedes. More
by Madi Fisher
July 03, 2025
Always a pleasant experience to get my Mercedes serviced in Hagerstown. Alex my service advisor goes above and beyond to accommodate me and my car is always ready on time as promised. in Hagerstown. Alex my service advisor goes above and beyond to accommodate me and my car is always ready on time as promised. More
by Captbiz
Employees Worked With
July 03, 2025
Friendly, efficient and knowledgeable are how we would describe Rov Edmonds. For the best personal services go to Mercedes Benz Hagerstown. describe Rov Edmonds. For the best personal services go to Mercedes Benz Hagerstown. More
by Law.miller
Employees Worked With
July 03, 2025
Great dealership and great people. I've bought over ten cars from these guys and will continue. I've bought over ten cars from these guys and will continue. More
by lannon123
Employees Worked With
July 02, 2025
Barry was amazing from start to finish. He was very thorough but also friendly and fun to work with. I can't say enough great things about him and Mercedes Benz of Hagerstown. This is my se He was very thorough but also friendly and fun to work with. I can't say enough great things about him and Mercedes Benz of Hagerstown. This is my second purchase from them, and I would highly recommend them. Thanks again Barry for making the buying experience awesome. More
by judihepler
June 20, 2025
Kyle was the best to deal with and so patient with all my requests & questions. It was a pleasure dealing with him and the dealership! requests & questions. It was a pleasure dealing with him and the dealership! More
by emonahan93
Employees Worked With
June 19, 2025
Kyle was great. Probably one of the easiest purchases I’ve ever made.Quick too. I’ll be back for my next Mercedes for sure Probably one of the easiest purchases I’ve ever made.Quick too. I’ll be back for my next Mercedes for sure More
by grappler5
June 19, 2025
Our purchasing experience with Barry at Mercedes-Benz of Hagerstown exceeded expectations. He listened patiently to the specifics in a van that we were looking for and did not pressure us to buy something w Hagerstown exceeded expectations. He listened patiently to the specifics in a van that we were looking for and did not pressure us to buy something we didn’t want. He then was able to find a perfect van for us at another dealer, savings us months of waiting to have a van built. We look forward to working with Barry and Mercedes-Benz of Hagerstown for years to come! More
by lisa.doumont
June 17, 2025
Mercedes Benz of Hagerstown is the bes! . Alex and all of the staff are professional, friendly and respectful! I know they will be there to help me take care of my vehicles! . Alex and all of the staff are professional, friendly and respectful! I know they will be there to help me take care of my vehicles! More
by catabamoonTaC
