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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,452 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,452 reviews
January 21, 2025
This dealership is excellent! Barry is very efficient in his chosen profession! Excellent communication skills, caring personality and treats all clients the same! It doesn’t matt Barry is very efficient in his chosen profession! Excellent communication skills, caring personality and treats all clients the same! It doesn’t matter to him if you are buying a new or used car!! More
by mwhitacr5
January 20, 2025
I worked with Barry looking at a used Subaru. I can’t say enough good things about Barry in that he was not pushy at all, fully transparent with all the information on the vehicle, and was a plea I can’t say enough good things about Barry in that he was not pushy at all, fully transparent with all the information on the vehicle, and was a pleasure to work with car shopping. I would not hesitate to work with him in the future. Looking further into the vehicle, I found it wasn’t the right one for me and also the dealership was not very flexible on the price of the used car or my trade-in. There might have been some wiggle room but not much. I give the whole experience 4 and a half stars out of 5. More
by N_85
Employees Worked With
January 15, 2025
We have now worked with Barry 3 times and purchased 4 vehicles through him. Very easy to work with, not pushy at all, extremely knowledgeable. I would highly recommend Mercedes of Hagerstown as well as vehicles through him. Very easy to work with, not pushy at all, extremely knowledgeable. I would highly recommend Mercedes of Hagerstown as well as working with Barry London. Thanks Barry! More
by Scott.Powell
Employees Worked With
January 04, 2025
Barry was great. I was able to get a nice new car and Barry gave me all the info on the car. It was a nice experience and I will definitely be back for my next car! I was able to get a nice new car and Barry gave me all the info on the car. It was a nice experience and I will definitely be back for my next car! More
by karolline
January 03, 2025
After 60 years of purchasing used and new vehicles in Pa, Md. Wv and Va we are pleased to say that this was the smoothest purchase we have ever had. It's great to get good answers from any questions we have Md. Wv and Va we are pleased to say that this was the smoothest purchase we have ever had. It's great to get good answers from any questions we have. More
by Maryelen
December 31, 2024
We had a great experience with Barry. He was very knowledgeable and answered all of our questions. He took his time with us and provided a smooth transaction. We highly recommend him. He was very knowledgeable and answered all of our questions. He took his time with us and provided a smooth transaction. We highly recommend him. More
by corbinscorbin
December 31, 2024
They were efficient and professional , friendly with the with upmost care. They took care of my car with every step of the way. with upmost care. They took care of my car with every step of the way. More
by kadijatu.mansaray
December 29, 2024
Mercedes Benz of Hagerstown did a great job communicating with me on the service of our vehicle. We will continue to use the dealership going forward! with me on the service of our vehicle. We will continue to use the dealership going forward! More
by Gene
Employees Worked With
December 22, 2024
Appreciate the exceptional customer experience at Mercedes-Benz of Hagerstown. Our thanks to Barry London for assisting us with our recent purchase. Barry is a delight to work with, he’s very knowled Mercedes-Benz of Hagerstown. Our thanks to Barry London for assisting us with our recent purchase. Barry is a delight to work with, he’s very knowledgeable, personable, and patient. MB service techs and personnel are also outstanding. Highly recommend this dealership. More
by mimiwv777
Employees Worked With
December 20, 2024
We have been getting great service with Alex at Hagertown Mercedes since 2013 with this car and 2007 with the ML. The services are thorough and getting pickups and loaners a great extra. Mercedes since 2013 with this car and 2007 with the ML. The services are thorough and getting pickups and loaners a great extra. More
by moosaki
Employees Worked With
