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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,461 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,461 reviews
February 13, 2025
I love my brand new car! ! Very beautiful and fancy! The customer service was wonderful! ! Very beautiful and fancy! The customer service was wonderful! More
by ntran75
Employees Worked With
February 13, 2025
Rob is absolutely fantastic! I had the pleasure of working with him again, and as always, he made the entire process seamless. He reached out to me about my lease end date, and w I had the pleasure of working with him again, and as always, he made the entire process seamless. He reached out to me about my lease end date, and within minutes, everything was set for me to pick up my next vehicle. I was in and out of the dealership in under 35 minutes—only taking that long because I needed help navigating all the new features. Rob is incredibly thorough, efficient, and a true professional. Working with him is always a pleasure, and I genuinely appreciate another smooth, hassle-free experience. The Finance Manager, Christine, was also a pleasure to work with. Thanks again, Rob! More
by derrickwoolfson
February 12, 2025
Barry London gave an awesome experience. He was very responsive when I was making inquiries and followed up and ensured all my requests were attended to. Very patient dealer. He was very responsive when I was making inquiries and followed up and ensured all my requests were attended to. Very patient dealer. More
by Tblow
Employees Worked With
February 12, 2025
Outstanding customer service by everyone who I came in contact with. Everyone is very friendly and the communication was perfect! contact with. Everyone is very friendly and the communication was perfect! More
by Kprice123
Employees Worked With
January 29, 2025
Very positive expertise working with salesman Barry London, and the entire staff at Mercedes Benz of Hagerstown. London, and the entire staff at Mercedes Benz of Hagerstown. More
by Mr56p
Employees Worked With
January 29, 2025
Service is great. Always done in a reasonable time. Always keep me apprised of what’s going on and get my approval for anything not originally scheduled.. Always done in a reasonable time. Always keep me apprised of what’s going on and get my approval for anything not originally scheduled.. More
by Steve
Employees Worked With
January 26, 2025
Had an absolutely amazing experience purchasing my dream car! Rob and Austin were so welcoming and relatable to the point it did not feel like the normal dreaded car purchasing experience. I highly recommen car! Rob and Austin were so welcoming and relatable to the point it did not feel like the normal dreaded car purchasing experience. I highly recommend Hagerstown Mercedes Benz hands down! More
by Ashleysocks
January 23, 2025
Had to my car towed with MB courtesy tow and it was very professional. Communication with the dealership (Nick) and the repairs were excellent!!! Thank you for you deligent service!! I Mo would highly reco professional. Communication with the dealership (Nick) and the repairs were excellent!!! Thank you for you deligent service!! I Mo would highly recommend Hagerstown MB service department ! More
by Ksiner1
Employees Worked With
January 23, 2025
It has been a wonderful experience working with Barry. He was very kind and helpful He was very kind and helpful More
by boatdrinks30
January 21, 2025
This dealership is excellent! Barry is very efficient in his chosen profession! Excellent communication skills, caring personality and treats all clients the same! It doesn’t matt Barry is very efficient in his chosen profession! Excellent communication skills, caring personality and treats all clients the same! It doesn’t matter to him if you are buying a new or used car!! More
by mwhitacr5
