Mercedes-Benz of Hagerstown

I don't often write reviews, but Mercedes-Benz of Hagerstown has earned every one of these five stars. When I purchased my vehicle, Sales Consultant Barry made the entire buying process profession Hagerstown has earned every one of these five stars. When I purchased my vehicle, Sales Consultant Barry made the entire buying process professional, honest, and enjoyable. Even more impressive was what happened after the sale. It's easy to provide good customer service when you're making a sale—it's how a dealership responds afterward that truly shows its character. I experienced a post-sale issue that my local Mercedes-Benz service department was unable to diagnose. Rather than leaving me to deal with it on my own, Barry and Service Liaison Lisa took ownership of the problem and went far above and beyond my expectations. They arranged for someone to drive a loaner vehicle over 65 miles to my home, picked up my vehicle, transported it back to their dealership, diagnosed the issue, completed the repair, and returned my vehicle to me. That level of commitment, communication, and customer care is incredibly rare today. At every step, Barry and Lisa kept me informed and made sure I was taken care of. They demonstrated that their commitment to their customers doesn't end when the paperwork is signed. If you're looking for a Mercedes-Benz dealership that genuinely stands behind its customers, I highly recommend Mercedes-Benz of Hagerstown. Barry in Sales and Lisa in Service exemplify what outstanding customer service should look like. They turned what could have been a frustrating experience into one that reinforced my confidence in both the dealership and the Mercedes-Benz brand. Thank you, Barry, Lisa, and everyone at Mercedes-Benz of Hagerstown for setting the standard for customer service. You've earned a customer who will gladly recommend your dealership to family and friends. More

We met an excellent young salesman that was very polite and personable. Was extremely helpful and answered every question that we asked and if he didn’t have an answer he went get the answer before we left and personable. Was extremely helpful and answered every question that we asked and if he didn’t have an answer he went get the answer before we left . Got the keys to what we wanted to see and explained all the functions that were offered and well as put us inside and showed us . It was a very pleasant experience from start to finish and we were able to get what we wanted at a reasonable cost. I would highly recommend Hagerstown Mercedes-Benz for a smooth transaction from begging to end . Chris Gregorian just made this a great experience and we appreciate his friendship. More

We had a great experience! Loved Barry! we will be back again! Thank you so much 😊 Loved Barry! we will be back again! Thank you so much 😊 More

Everything was good. Nice waiting area. Friendly staff. Video explanation was an added bonus. Great customer service. Fair prices. Will continue to get serviced here. Nice waiting area. Friendly staff. Video explanation was an added bonus. Great customer service. Fair prices. Will continue to get serviced here. Thanks so much. More

Last week I bought a 2026 Mercedes-Benz E 450 All-Terrain from your dealership, and I wanted to recognize the outstanding service my wife Sara and I received from your team. We live in North Carolina but from your dealership, and I wanted to recognize the outstanding service my wife Sara and I received from your team. We live in North Carolina but found the vehicle we wanted in your inventory through the mbusa website. From my first contact through delivery, the entire process was smooth and professional. Purchasing a vehicle from several states away while simultaneously returning an existing Mercedes-Benz lease could have been complicated, but your team made the transaction seamless. We would like to thank Barry London who put the deal together and Austin Shemon who handled the documentation. They we were courteous, knowledgeable, responsive, and a pleasure to work with. Communication was excellent, details were handled efficiently, and we always felt well-informed. We were especially impressed with how well they managed the North Carolina tax, title, registration, and temporary tag requirements. Interstate transactions can present challenges, but everything was handled smoothly. Also, I must mention the enormous chocolate bar embossed with your dealership’s image. It was a surprising and elegant touch that delighted us. We will let you know our new body weights after we finish it. Having bought and leased many Mercedes over the years, I can confidently say that this ranks as the most satisfying vehicle transaction I have experienced. Please extend my thanks and appreciation to Barry and Austin. Thank you again for providing such an outstanding customer experience. More

Thank you Barry! You sealed the deal on my 4th purchase in a row from both you and Mercedes-Benz of Hagerstown! This was my 1st non Mercedes purchase from you and I You sealed the deal on my 4th purchase in a row from both you and Mercedes-Benz of Hagerstown! This was my 1st non Mercedes purchase from you and I was treated with the same courtesy and professionalism. Your candor and sense of humor are appreciated. More

My service contact has always been Alex. Have never had any issues at Hagerstown Mercedes. Have never had any issues at Hagerstown Mercedes. More

Thank you Barry and Christine for helping me purchase my new car!! You made the entire experience easy and your kindness was appreciated!!! It was because of the customer service at Hagerstown Mercedes that new car!! You made the entire experience easy and your kindness was appreciated!!! It was because of the customer service at Hagerstown Mercedes that I knew I had to buy my next car from here! Barry you found me exactly what I wanted and kept me informed every step of the way. Thank you for making this so easy and for all the effort you put in to ensuring I had a great experience!! More

Really nice place, everyone there is very accommodating. Personally I dealt with Barry, who made the experience quite fun and simple. Personally I dealt with Barry, who made the experience quite fun and simple. More

Your advisor very helpful and give me a details to my problem. He is an assets of your establishment. problem. He is an assets of your establishment. More