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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,429 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,429 reviews
November 19, 2024
Rob was extremely easy to work with. Very attentive and knowledgeable and I have to say this was the easiest-seamless new vehicle buying experience I have ever experienced. I have boug Very attentive and knowledgeable and I have to say this was the easiest-seamless new vehicle buying experience I have ever experienced. I have bought over 11 new vehicles and this was by far the best. Appreciate you Rob More
by Bill@wizer-tech.com
November 18, 2024
Best car buying experience in my 45 years of driving ! Barry was an extreme pleasure to work with and knows his product very well. Barry was an extreme pleasure to work with and knows his product very well. More
by andcla_98
November 16, 2024
Rob was extremely helpful in helping us to purchase our next Mercedes-Benz. It was a flawless experience & we love our new vehicle. next Mercedes-Benz. It was a flawless experience & we love our new vehicle. More
by Ccull13
Employees Worked With
November 14, 2024
My wife and I bought a used Lincoln that was traded in and couldn’t be more happy with our experience. They were honest and attentive and not pushy at all when we wanted to check out a couple other vehicl and couldn’t be more happy with our experience. They were honest and attentive and not pushy at all when we wanted to check out a couple other vehicles before making a deal. We ultimately decided this was the best value for us and returned a few days later. The process was seamless and we couldn’t be happier! Thanks for your help Rob! More
by Rgham626
Employees Worked With
November 11, 2024
This dealership is excellent. There is no better word that describes the service and treatment that you receive as a customer. Barry London has been our salesperson for 15 + yea There is no better word that describes the service and treatment that you receive as a customer. Barry London has been our salesperson for 15 + years and we keep coming back to him and the product. I think that this says it all. The entire experience was positive and hassle free! We also had the opportunity to work with Justin a bit closer and found that in his leadership position he is concerned about the customer having the best experience possible. More
by SS
November 11, 2024
Great price attracted me. Low/no pressure brought me in. The dealership's attention to detail by bringing the car "up to snuff" sold me. The oil was changed, new brakes, two Low/no pressure brought me in. The dealership's attention to detail by bringing the car "up to snuff" sold me. The oil was changed, new brakes, two new tires, gas tank full + free copy of carfax report - all added up to the odd feeling of dealing with a trustworthy company. More
by Used car buyer
November 10, 2024
This is my 4th purchase/lease from this dealership and they never fail to treat the customer with respect. They are extremely easy to deal with and have your best interests in mind. Barry L. has been ou they never fail to treat the customer with respect. They are extremely easy to deal with and have your best interests in mind. Barry L. has been our salesperson from day 1 and is outstanding! Recently, Justin has gone above and beyond for us. The difference between ordinary and extraordinary is that "extra" and that is what this dealership and its people and service are all about. I would highly recommend a visit to their dealership! Best, Sherri More
by SS
November 07, 2024
Barry was wonderful to work with. We have never had such a pleasant experience buying a car. We have never had such a pleasant experience buying a car. More
by MaryG
November 03, 2024
Barry is incredible. He is the best sales associate I’ve ever had the pleasure of dealing with. He was attentive, patient, knowledgeable about the car and a pleasure to w He is the best sales associate I’ve ever had the pleasure of dealing with. He was attentive, patient, knowledgeable about the car and a pleasure to work with. More
by cem1946
Employees Worked With
November 01, 2024
This was the BEST experience I have had purchasing a vehicle! Rob was knowledgeable and kind. He was patient with my laundry list of needs and was able to meet every one! He also has an awesome leader i vehicle! Rob was knowledgeable and kind. He was patient with my laundry list of needs and was able to meet every one! He also has an awesome leader in Scott, who was equally kind and showed thoughtfulness with my daughter! Thank you all! More
by Mrs Hill
