Koons Ford of Annapolis - Service Center

Attempted to reach service advisor Drew 5 times throughout the day. Never returned calls. Other service advisors passed 2 messages for callback. Nothing. I had to drive 40 minutes to go talk to him throughout the day. Never returned calls. Other service advisors passed 2 messages for callback. Nothing. I had to drive 40 minutes to go talk to him in-person. Claimed "oh, I must have called back the wrong number". Sure buddy. Dealership had my vehicle for 2 days. Did nothing at all with it during those 2 days. The absolute worst service experience. Went to another dealer where my issue was resolved within one day and the advisor actually called me. More

I dropped my car off to be serviced and was told multiple times the car would be ready that evening. The shop closed and they never called to say the car was not going to ready. The next day I was informed t times the car would be ready that evening. The shop closed and they never called to say the car was not going to ready. The next day I was informed that my car had not been worked on at all that day because supposedly the tech was out. Then I was told the parts needed for the recall were not available yet. My car was in the shop for 2 days with no work done to it. I am now waiting for the part to supposedly come in but it’s been 2 weeks and I have yet to hear back. I called the general manager to discuss the whole situation and left a voicemail but he never had the decency to return the call. More

Great service and friendly personnel. Service was quick and the car wash was great addition. Service was quick and the car wash was great addition. More

Everyone has been pleasant and worked with me on getting my 20 year old vehicle running again. The mechanics lost my keys but have not replace it yet. I also need the remote opener and my car key. my 20 year old vehicle running again. The mechanics lost my keys but have not replace it yet. I also need the remote opener and my car key. More

Everyone is so kind and knowledgeable. Thank you for your great service. Love the cafe Thank you for your great service. Love the cafe More

Staff is efficient and kind, When the man brought my car back to me, he told me all they had done, including looking for the earring I thought I might have lost in the car. I found it in the house later. back to me, he told me all they had done, including looking for the earring I thought I might have lost in the car. I found it in the house later. More

I waited almost 3 hours for a scheduled oil change. I will be going to Bob Bell from now on because my husband is in and out within an hour when he schedules an appointment there. I will be going to Bob Bell from now on because my husband is in and out within an hour when he schedules an appointment there. More

As usual, comprehensive evaluation and diagnosis of the problem. 2days later, my F-350 was functioning like brand new again. problem. 2days later, my F-350 was functioning like brand new again. More

Got everything i needed done completed and gave me a car to drive while repairs were being worked on to drive while repairs were being worked on More

As usual Mke Treas provided excellant service and the mechanics fixed the numerous things the car needed. A 2005 mercury runs like new! mechanics fixed the numerous things the car needed. A 2005 mercury runs like new! More