Koons Ford of Annapolis - Service Center

I had my appointment with Advisor Mike Treas and when I was directed to his office he would not acknowledge me nor the other employee in the office. They looked at me like I was there as an inconvenience t was directed to his office he would not acknowledge me nor the other employee in the office. They looked at me like I was there as an inconvenience to them and not even a Good Morning not a word to me so I stepped back outside again and waited several minutes outside his office until the advisor walked outside head down not looking at me and whispered “I’ll be with you in a few minutes” kept waiting until another advisor came out Marty Horner and asked me how he could help me! He wrote my vehicle up and was wonderful and respectful! Mike Treas was awful and very disrespectful zero customer service!!!! More

Great service everytime! Couldn't ask for a better service experience! Mike Treas always makes sure that the service is done, he's great to work with! Couldn't ask for a better service experience! Mike Treas always makes sure that the service is done, he's great to work with! More

Service completed. Got home then check engine light came on. Satisfied, but disappointed this happened. Got home then check engine light came on. Satisfied, but disappointed this happened. More

The service is always outstanding and the turn around time exceeds my expectatio Every trip. time exceeds my expectatio Every trip. More

I'd like to compliment Alex Downey for the manner in which he handled my service needs. Alex kept me informed about the diagnosis of my repair need, providing me with text updates for each step of the p which he handled my service needs. Alex kept me informed about the diagnosis of my repair need, providing me with text updates for each step of the process. He provided me with the diagnosis in a timely fashion, presenting me with options. The timeline Alex provided for the projected completion of the service work was definitely appreciated and accurate. Over the past several months, I was a potential new customer to Koons Ford had interacted with some members of the service area. To say the least, my impression of the professionals I encountered in person and on the phone was underwhelming to modest to tepid. having me question whether continuing a relationship with Koons Ford was the right direction for me. As a person who was a previous customer at East West Lincoln for several decades, with my sister, wife, daughter and son purchasing their vehicles from East West, I had decided that I would only interact with Koons Ford for specialized Ford services or Ford recalls on my vehicle. Alex's professionalism and subsequent interactions has gone a long way to positively changing my mind about interacting with Koons Ford in the future. Now, although I am not in a hurry to have a need for a repair of my 2016 Navigator, I look forward to my next time I do confidently engage with Koons Ford and Alex. By the way, I always check out the service department's manager and processes prior to buying any car. More

BEST DEALER SERVICE OF ALL WE USE. CYCLE TIME, PRICE AND QUALITY. AND EVERYONE ID PLEASENT TO TALK TO CYCLE TIME, PRICE AND QUALITY. AND EVERYONE ID PLEASENT TO TALK TO More

Quick and efficient mobile service. So convenient and competitively priced. The appointment was easy to set up. So convenient and competitively priced. The appointment was easy to set up. More

Really like it the dealership will send someone to the house for a repair if at all possible house for a repair if at all possible More

the service has always been good especially from Earl Mosby in service. And Alex has also been very helpful. Mosby in service. And Alex has also been very helpful. More

My service experience has been good, except with my e-vehicle. The car was repaired twice, but it did not fix the problem. It wasn’t easy to confer with them about what was being done and whether it wa e-vehicle. The car was repaired twice, but it did not fix the problem. It wasn’t easy to confer with them about what was being done and whether it was like to fix the car. More