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Koons Ford of Annapolis
Annapolis, MD
1,511 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,511 reviews
February 15, 2025
Charlita is the best! She made my sales experience so comfortable and easy. I’d love to continue to work with her in the future. Every employee I encountered was inviting She made my sales experience so comfortable and easy. I’d love to continue to work with her in the future. Every employee I encountered was inviting and made me feel like family. It was just a great experience overall. Thank you to everyone involved in getting me into my new vehicle! More
by grahamjd28
Verified Customer
February 11, 2025
Mike Treas is always pleasant, friendly and efficient. The facility is clean and orderly. It is a pleasure to do business with Koons The facility is clean and orderly. It is a pleasure to do business with Koons More
by HILDA.WHITTINGTON
Employees Worked With
February 09, 2025
Charged me to tell me something wasn’t under recall. They could have just looked it up. $185 to tell me the fix was not the same on the rear doors and rear doors didn’t have a recall. They wanted $1200 They could have just looked it up. $185 to tell me the fix was not the same on the rear doors and rear doors didn’t have a recall. They wanted $1200 to make sure my rear door did fly open and lets my child fall out. I will continue to just poor hot water or use a blow dryer to secure my door the two times a winter it freezes More
by Neverdealwithkoons
February 08, 2025
Great service everytime! Couldn't ask for a better service experience! Mike Treas always makes sure that the service is done, he's great to work with! Couldn't ask for a better service experience! Mike Treas always makes sure that the service is done, he's great to work with! More
by JLGYORY
Employees Worked With
February 08, 2025
I had my appointment with Advisor Mike Treas and when I was directed to his office he would not acknowledge me nor the other employee in the office. They looked at me like I was there as an inconvenience t was directed to his office he would not acknowledge me nor the other employee in the office. They looked at me like I was there as an inconvenience to them and not even a Good Morning not a word to me so I stepped back outside again and waited several minutes outside his office until the advisor walked outside head down not looking at me and whispered “I’ll be with you in a few minutes” kept waiting until another advisor came out Marty Horner and asked me how he could help me! He wrote my vehicle up and was wonderful and respectful! Mike Treas was awful and very disrespectful zero customer service!!!! More
by Mindy B
Employees Worked With
February 08, 2025
Very good communication and did a thorough job. I highly recommend Koons Ford and look forward to doing business with them in the future. Thanks, Michael I highly recommend Koons Ford and look forward to doing business with them in the future. Thanks, Michael More
by FRANCISTRACTOR
Employees Worked With
Randy Tucker
February 07, 2025
Charlita made purchasing my truck a pleasant experience from the time I ordered it to delivery, from the time I ordered it to delivery, More
by Thebarber634
Employees Worked With
February 07, 2025
Service completed. Got home then check engine light came on. Satisfied, but disappointed this happened. Got home then check engine light came on. Satisfied, but disappointed this happened. More
by LSEKLANE
Employees Worked With
