Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Koons Ford of Annapolis
Annapolis, MD
1,164 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,164 reviews
May 24, 2024
Relatively easy experience. Salesman seemed hurried and left right after pairing. My phone. Finance person offered third party extended warranty for $4,700 After I asked abo Salesman seemed hurried and left right after pairing. My phone. Finance person offered third party extended warranty for $4,700 After I asked about Ford warranty I got the exact same amount of coverage through Ford for $1,000 less. Certainly didn’t leave me feeling like I could trust Koons. More
by steves9311
Verified Customer
Helpful May 24, 2024
Appreciate Mike Trease looking up warranty info on the new to me car from a different dealer and giving me good feedback on where I stand going forward on maintenance. new to me car from a different dealer and giving me good feedback on where I stand going forward on maintenance. More
by jmalone5
Employees Worked With
May 24, 2024
It took a while to get everything resolved (Oil Change was ok, Steering column required tapping resources from a different dealership thanks Mike, and then a throttle body issue - 3 different events, one was ok, Steering column required tapping resources from a different dealership thanks Mike, and then a throttle body issue - 3 different events, one right after the other). But all was good in the end (except the cost of the steering column). More
by GerryE
Employees Worked With
May 23, 2024
Service follow through was good. Completed the work in a timely manner. Did not wait longer than expected. Completed the work in a timely manner. Did not wait longer than expected. More
by FC_WEST
May 21, 2024
Professional and skilled workers. Quick to help with urgent problems. You can trust them which is importamt Quick to help with urgent problems. You can trust them which is importamt More
by FMHOLZER
Employees Worked With
May 20, 2024
Chuck is a great person to deal with whenever we have questions or need something at the dealership. questions or need something at the dealership. More
by Fred I
Employees Worked With
May 20, 2024
Brandon was amazing to work with. He was very responsive in our online communications. I was able to show up to the dealership knowing the price out the door, which is why I went with He was very responsive in our online communications. I was able to show up to the dealership knowing the price out the door, which is why I went with this car! He went the extra mile by picking me up from the bank, which helped me immensely. If you're looking for a salesman that listens and is responsive and knowledgeable, look no further! More
by akdevoto
May 19, 2024
The sales person and the finance person were fantastic as was the woman that greeted me and offered me a bottle of water when I arrived. I’m somewhat disappointed that it took so long to get my car and I ord was the woman that greeted me and offered me a bottle of water when I arrived. I’m somewhat disappointed that it took so long to get my car and I ordered two vans that I haven’t been able to get. Or get information about but as far as sales Everything went great More
by Brenda25
Employees Worked With
May 19, 2024
Patrick and Earl took great care of me. Great communication and I feel like I am a valued customer Great communication and I feel like I am a valued customer More
by JOESME
