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Koons Ford of Annapolis
Annapolis, MD
1,289 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,289 reviews
Verified Customer
October 30, 2023
The truck sat at Koons Ford of Baltimore for nine days and was not touched waiting for service. Then took seven days at Koons of Annapolis to be completed and the work did not fix the issues. All the issu and was not touched waiting for service. Then took seven days at Koons of Annapolis to be completed and the work did not fix the issues. All the issues I brought the truck in for are still present. More
by Chris Podowski
Employees Worked With
Mike Kegley
October 30, 2023
I’ve gotten good service from the sales and leasing department right up to my interaction with Joe when my lease was up and I purchased my Ford F150. I’ve come over for oil changes and all of the servi department right up to my interaction with Joe when my lease was up and I purchased my Ford F150. I’ve come over for oil changes and all of the services that go along with that I’ve gotten good service. I had a problem getting my tags. No one called me to tell me that my tags were in. Fortunately, for me, Chris Dugovich brought me my tags last night. That was a blessing. Especially one day before the temp tags were to expire. More
by JohnW.RichIV
Employees Worked With
October 28, 2023
I've purchased 2 vehicles from Koons Ford since 2009. Both vehicles have only been to Koons Ford for any service, tires, alignments ecxetra. All visits were smooth, quick. Both vehicles have only been to Koons Ford for any service, tires, alignments ecxetra. All visits were smooth, quick. More
by GGEVAUDAN
October 28, 2023
Dealership and salesman didn’t really do anything. When I asked them to apply an update to the vehicle they just forgot. The dealer and salesman didn’t serve a purpose. When I asked them to apply an update to the vehicle they just forgot. The dealer and salesman didn’t serve a purpose. More
by nothankyou
Employees Worked With
October 27, 2023
They were all great. Great teamwork and fast and easy process. I got my last 4 card from there Great teamwork and fast and easy process. I got my last 4 card from there More
by LAX2100
Employees Worked With
October 27, 2023
When I come into Koon's Ford for service, I know Mike Treas is there and will take very good care of my car. I have been doing this for 10 years. Always comfortable knowing I will have good service, an Treas is there and will take very good care of my car. I have been doing this for 10 years. Always comfortable knowing I will have good service, and experience Mike's professionalism. More
by cmecrowe33
Employees Worked With
October 27, 2023
They are very reliable; what they fix stays fixed, and they do not exceed their estimates when it is time to settle up. I find everyone I speak with in the service dept. is respectful and professional. I they do not exceed their estimates when it is time to settle up. I find everyone I speak with in the service dept. is respectful and professional. I forget the name of the sales representative (think it id Mike) but he is assigned to my car. He fully meets the description of qualities described above. i do not want to enter an evaluation of someone that I am not sure of, but since I cannot close this survey without scoring service dept employees, I will give them all a 5. More
by SRSCONSULTING
Employees Worked With
Other Employees :
Tedd Bodnar, Andrew Schneider, Mike Kegley, Steven Taylor-Watts, Bruce Pringle, Zachary Hall
October 26, 2023
They have not been perfect, but my last experience was nothing but positive. I hope that continues. nothing but positive. I hope that continues. More
by BATTLESHIPBILL64
