Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Koons Ford of Annapolis
Annapolis, MD
1,285 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,285 reviews
December 19, 2023
I purchased a Toyota Sienna from Koon’s Toyota, Westminster, but that dealer isn’t in your dealer list. The vehicle hasn’t yet come in. Westminster, but that dealer isn’t in your dealer list. The vehicle hasn’t yet come in. More
by GentleBen
Employees Worked With
December 19, 2023
Poor communication with everything - took over a week to figure out a small seat belt buckle error and I had to come back 3 different times because they couldn’t figure out how to schedule it. Employees all figure out a small seat belt buckle error and I had to come back 3 different times because they couldn’t figure out how to schedule it. Employees all seem overworked or otherwise don’t know what they’re doing. One or two people seem to be doing everything for them. Will absolutely not be returning here for service in the future. More
by elizabeth
Verified CustomerEmployees Worked With
Employee names are t shown.
December 18, 2023
they did a great job ,would recommend koons to anyone looking for a truck or car looking for a truck or car More
by kevinflieger00
Employees Worked With
December 17, 2023
Service felt fairly expensive but I felt well taken care of by the team. I also came late to pick up and the system had been shut down but the service team was kind enough to turn everything back on so I wo of by the team. I also came late to pick up and the system had been shut down but the service team was kind enough to turn everything back on so I would be able to pick up my truck More
by DAVIDROBBINS524
December 16, 2023
Mr Trease was very rude to me which is not normal for him. He was very very busy but no need to take your mood out on someone else. him. He was very very busy but no need to take your mood out on someone else. More
by SAWWESTREM
Employees Worked With
December 16, 2023
Charlita is the best problem solver and doer! I appreciate her willingness to help. Thanks, Charlita!! I appreciate her willingness to help. Thanks, Charlita!! More
by MARCIA.VERPLOEGEN.LEWIS
Employees Worked With
December 13, 2023
This visit had the Works and the brakes done. Service was fast and the staff are great. Service was fast and the staff are great. More
by LYNNEDOBRO
Employees Worked With
December 13, 2023
The CS team at Koons Ford is top notch. I have taken my 2013 Edge to them for some pretty strange issues, they have confidently sorted and fixed them all. Earl is a ROCK STAR is my GO-TO I have taken my 2013 Edge to them for some pretty strange issues, they have confidently sorted and fixed them all. Earl is a ROCK STAR is my GO-TO guy for Ford repairs. More
by RUSS741
December 13, 2023
I have bought several vehicles from this dealership and all times have been a pleasant experience . My recent purchase Chuck Greenlee & Tom Donovan were awesome to work with . Also Andres in finance was a all times have been a pleasant experience . My recent purchase Chuck Greenlee & Tom Donovan were awesome to work with . Also Andres in finance was awesome as well . More
by craigwhite1014
