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Koons Ford of Annapolis
Annapolis, MD
1,285 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,285 reviews
February 18, 2024
Our sales representative Zach was very personable and not pushy which made the experience a good one. Charlita was also helpful as well as Terry who did our financing. Great experience. pushy which made the experience a good one. Charlita was also helpful as well as Terry who did our financing. Great experience. More
by laura a
Verified Customer
February 18, 2024
Had to come back-and-forth six times because nobody was looking at my car properly. Had to come 3 times just to have my fluids topped off from my initial oil change and was constantly told they were topped looking at my car properly. Had to come 3 times just to have my fluids topped off from my initial oil change and was constantly told they were topped off and coolant was constantly below minimum until service guy did it himself after talking to me. Car made a wierd noise and would break down after pick up after being told nothing was wrong to then find out the purge valve and battery was a issue so then had that fixed to finally pick up my vehicle for them to leave my car a mess with car parts they never even put back on under the hood. Very disappointing experience. 6 times is insane. More
by alexanderlamarre16
Employees Worked With
Not naming names
February 17, 2024
great service everyone in the building was professional and courteous Impressed and highly recommend this dealership and courteous Impressed and highly recommend this dealership More
by orsinimona
Employees Worked With
February 16, 2024
Service was completed in a timely manner and Michael was professional and provided wonderful customer service professional and provided wonderful customer service More
by CAROL.TREAS
Employees Worked With
February 16, 2024
Fabulous, the whole team. Front to back of the house. Competent, friendly, upbeat team. Great workmanship and attitude all around. Front to back of the house. Competent, friendly, upbeat team. Great workmanship and attitude all around. More
by PATRICIA.BARROS
February 15, 2024
Earl and his team always give our family stellar service. They do a great job and are always fast and helpful. They do a great job and are always fast and helpful. More
by KRISTINELEONE16
Employees Worked With
February 14, 2024
Koons Ford Annapolis is not a part of all of the Koons dealerships around MD. dealerships around MD. More
by Nicki
Employees Worked With
February 13, 2024
It's hard to reach someone after you purchased a vehicle. Their phone system doesn't work well. Their phone system doesn't work well. More
by nemesyssoft
Employees Worked With
