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Koons Ford of Annapolis
Annapolis, MD
1,399 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,399 reviews
December 16, 2024
They did not do the work they claimed they did. They just closed the ticket They just closed the ticket More
by HERITAGED
Verified CustomerEmployees Worked With
December 14, 2024
Work was done as stated and the car was returned early. Yes expensive but I knew that going in. Did it right and on time what else can you ask for. Mike my service rep was very communicative and kept Yes expensive but I knew that going in. Did it right and on time what else can you ask for. Mike my service rep was very communicative and kept me informed. More
by ROBR44
Employees Worked With
December 12, 2024
Mike Treas always makes sure service on my Escape is done correctly and in a timely manner. correctly and in a timely manner. More
by tnixon
Employees Worked With
December 12, 2024
Other than the salesman, not being honest about the incentives available, this was a great experience incentives available, this was a great experience More
by claybartel
December 12, 2024
Was not contacted back about an extended warranty appraisal and schedule. Left messages with no response or followup. appraisal and schedule. Left messages with no response or followup. More
by Baldwin
Employees Worked With
December 12, 2024
I appreciate the service manager for not letting my first attempt to have my recalls fixed fall through the cracks and go on unresolved. After some internal auditing he noticed my issues were not resolved an attempt to have my recalls fixed fall through the cracks and go on unresolved. After some internal auditing he noticed my issues were not resolved and he quickly took care of it. More
by RTJESKE65
Employees Worked With
December 12, 2024
awesome service Mike Treas is the best, every time I go I ask for him 💯 % recommended I ask for him 💯 % recommended More
by AVSPRAYFOAMLLC
Employees Worked With
December 10, 2024
Koons Ford is the place to buy a car. Everyone is so helpful and knowledgeable. The salesman was excellent along with the finance manager. Great group of guys. I highly recommended buying Everyone is so helpful and knowledgeable. The salesman was excellent along with the finance manager. Great group of guys. I highly recommended buying from Koons Ford of Annapolis! More
by cduggi1
December 08, 2024
Mike Treas does a great job looking after my mustang. His attention is greatly appreciated. His attention is greatly appreciated. More
by MELECH1
Employees Worked With
December 08, 2024
Clean, comfortable waiting area. Completed work timely. Need to work on giving direction on where to go to receive service and customer service prior to actually gaining them as a s Completed work timely. Need to work on giving direction on where to go to receive service and customer service prior to actually gaining them as a service department user. The customer service after is good. The woman who works in the service waiting area is top tier with her customer service. More
by Emani3
Employees Worked With
Do not remember
